Delay mode
The lock automatically enters a two-minute Delay Mode after an
invalid code has been entered three consecutive times. In this
mode, the lock cannot be activated and any key entry will
generate an ERROR signal.
Lost combination or keys
IMPORTANT: Please read the following instructions
carefully. For your protection, combinations CANNOT
be issued by telephone request. To order replacement
keys and/or combinations, it is essential that you MAIL
the items listed in each category below to Sentry Group
with your order. If you need assistance in preparing
your order, or wish to purchase via credit card (Visa/
Mastercard only), please call Sentry Customer Service
toll-free Monday–Friday at 1-800-828-1438, 8:00am
- 6:00pm E.S.T.
To purchase on-line, please visit www.sentrysafe.com/
CustomerService
Lost combination:
First, find your safe’s Model and Serial
Number. The Serial Number is in this packet, and is also printed
on the small label beside the door hinge (outside). Send a copy
of this, a notarized letter (last name must be different than that
of owner) stating you are the safe’s owner, and a check or money
order for $12.00* (U.S. funds) to: Sentry Group, Dept. 200,
882 Linden Avenue, Rochester, NY 14625-2784 USA.
If using a credit card (Visa/Mastercard only), call 1-800-828-1438
and fax your Model and Serial number with the notarized letter
to 585-381-2940.
Credit card information is not accepted
by fax, mail or e-mail.
Lost keys:
To obtain replacement keys, find your safe’s Model
and Serial Number. The Serial Number is in this packet, and is
also printed on the small label beside the door hinge (outside).
Order by Mail:
Send the Model and Serial number along
with check or money order (U.S. funds) for $12.00* to:
Sentry Group, Dept. 200, 882 Linden Avenue, Rochester,
NY 14625-2784 USA.
* NOTE: Prices subject to change without prior
notification.
IMPORTANT:
For assistance in the event of lost keys
or combination, or for information on ordering extra
organizational features, please call us toll-free Monday-Friday
(8:00am- 6:00pm E.S.T. ) at 1-800-828-1438, or visit us on-line at
www.sentrysafe.com.
Order by Internet:
Visit our website at
www.sentrysafe.
com
. Go to our
Customer Service Section
.
* NOTE: Prices subject to change without prior
notification.
Express Delivery
is available for keys and/or combinations
for an additional charge. Visit our website for details at
www.
sentrysafe.com/customer service
.
warranty. Some states, provinces and countries do not allow
ETL verified fire claim
disclaimers of implied warranties or limitations on their
This Sentry Fire-Safe
®
branded product has been verified by
duration, so the above disclaimer and/or limitation may not
ETL SEMKO to meet manufacturer’s specification for fire
apply to you.
resistance 1400°F for 30 minutes endurance 1400°F.
3.
Sentry is not responsible for damage, defects, or malfunction
to the product incurred during shipment. The product was
packed in accordance with Interstate Commerce Commission
Lifetime after-fire
specifications, and with reasonable handling, should be in
good condition on arrival. Any claims for shipping damage
replacement guarantee
should be made directly to the carrier.
If a Sentry Fire-Safe
®
product is damaged by fire at any time
4.
These warranties do not cover defects, damage, or malfunc
while still owned by you (the original owner), Sentry Group
tion caused by modification, alteration, repair or service of
the product by anyone other than Sentry or its authorized
will ship a replacement free of charge, if you send the fol
representative, or caused by physical abuse to or misuse of
lowing to Sentry Group, 882 Linden Avenue, Rochester, NY
the product. Sentry specifically disclaims coverage for dam
14625-2784 USA:
age that may result from the product being bolted-down
• Your name and address;
and/or damage that may result from the improper handling of
• A description of the fire, with the model number and a
the product during moving and/or installation.
photo of the burned unit, and a copy of the report from the
5.
No Sentry agent, employee, representative, dealer or retailer
fire department, insurance or police.
has the authority to make or imply any representation, prom
ise or agreement which in any way varies the terms of this
Limited Warranty.
100% Customer
6.
This Limited Warranty shall apply to new, first quality Sentry
Satisfaction Guarantee
products and shall not apply to factory seconds or previously
owned products, or products previously damaged by such
If at any time during the first ninety (90) days after the date
events including but not limited to, fire, flood, earthquake,
of purchase, you are not entirely satisfied with this Sentry
burglary, handling by movers or installers.
Group product, please call us toll-free at 1-800-828-1438.
All of the provisions of this Limited Warranty are separate and
Dated receipt required as proof of purchase. We’ll solve the
severable. If any provision is held invalid and unenforceable, such
problem or ensure that you receive a replacement or full
determination shall not affect the validity or enforceability of the
refund.
other provisions. This Limited Warranty gives you specific legal
--The employees of Sentry Group
rights, and you may also have other rights which vary from state
to state, province to province, or country to country.
1 Year Limited Warranty
Water-resistant
This product is warranted to the original purchaser for one
year (1) from the date of purchase to be free of structural and
ETL Verified for up to 12 inches of water for up to 72 hours.
mechanical defects due to faulty materials or workmanship. If
Must be bolted to ensure water-tight seal, bolt-down hard
a structural or mechanical defect occurs during the warranty
ware included.
period, Sentry Group (also referred to as “Sentry”) will repair
or replace the defective part(s) or product, at its option, at no
charge upon proof of purchase validation.
For Warranty Service (North America only)
Please notify the Sentry Group Customer Service Department
of the problem by phone (at 1-800-828-1438 or 585-381-4900,
9 a.m. through 6 p.m. EST, M-F) or in writing to Sentry Group,
882 Linden Avenue, Rochester, New York 14625-2784, U.S.A.
Do
not ship your product back to Sentry Group
. The Sentry
Group Customer Service Department will decide either to have
the product returned, repaired, replaced, or refund your money.
Proof of Purchase Date
For all Sentry Group products, a dated store receipt is required
as proof of purchase.
Limitations Of Warranty
1.
Sentry’s responsibility and the buyer’s exclusive remedy
under this warranty are limited to the repair or replacement
of the defective part(s) or product, at Sentry’s option. In no
event shall Sentry be liable for any incidental or consequential
damages (including but not limited to loss or damage due to
fire, water, theft or vandalism) to persons or property result
ing from the breach of this or any other express or implied
warranty applicable to the product. Some states, provinces
and countries do not allow the exclusion or limitation of inci
dental or consequential damages, so the above limitation or
exclusion may not apply to you.
2. Except as may be otherwise provided by applicable
law, Sentry disclaims any and all other covenants
and warranties, whether written or oral, express or
implied, including, but not limited to, the implied
warranties of merchantability and fitness for a
particular purpose.
The implied warranty applicable to
this product shall not exceed the standard one year limited
5
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