SEN 257
Issue 2.1
06 October 2020
Page
12
of
29
14. Troubleshooting
Note: Any serious incident that has occurred to the user and/or the patient in relation to the device should be reported to Senzime
and the competent authority of the Member State (for Europe) or relevant health authority (for other countries) in which the user
and/or patient is established;
15. Maintenance
When not in use, keep the TetraGraph Philips Interface in its original packaging
The TetraGraph Philips Interface does not have any user serviceable parts and must not be
modified.
Troubleshooting Chart
Use this troubleshooting chart to resolve some of the most common issues identified when using a
TetraGraph monitor.
Symptom
Resolution
Nothing is visible on
Philips Monitor when
the Tetragraph is
connected
Please make sure that you have the latest software in your TetraGraph. The
required software version is 34b.22b.12a or higher.
Make sure that all the cables are properly connected.
The data
presentation on
Philips is not
representative of
results displayed with
TetraGraph
Please consult your Senzime distributor
The Philips IntelliVue
stops displaying
TOF-results
Please identify root of cause when ‘INOP’ message is displayed on Philips.
Troubleshoot TetraGraph.
If a ‘?’ appears on TetraGraph display, make sure that the TetraCord cable is
properly attached and/or that the TetraSens is properly attached
