Page 8
Manual #EM_01801_RevC 021522
GENERAL SERVICE,
REPAIR OR RETURNS
UNIT DOES NOT HEAT?
• Ensure cord is securely plugged in.
• Ensure power is available from source.
• Ensure unit is on.
• Ensure thermostat knob is set correctly.
• Ensure that the correct amount of water is in basin.
• Do not allow any of the electrical components
to get wet. Moisture may cause the unit to
trip breaker or GCFI. If moisture is suspected,
discontinue use. Allow unit to fully air dry.
PREVENT PITTING ON INSIDE
SURFACE OF VESSEL
• Empty water from water vessel basin each day.
• Thoroughly dry basin each day.
• If possible, use filtered water to fill vessel basin.
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer
service to request a
Return Authorization Number.
Merchandise must be sent to Server Products with this
number. Service is extremely prompt. Typically, units
are repaired and ship out within 48 hours of receipt.
Merchandise being returned for credit must be in new
and unused condition and not more than 90 days
old and will be subject to a 20% restocking charge.
Electrical parts (thermostats, heating elements, etc.)
are not returnable.
Servicing Cord:
Specific tools are required for safe and
proper power supply cord removal and installation. If
cord must be replaced, only a representative of the
OEM (original equipment manufacturer) or a qualified
technician may replace cord. Cord must meet code
designation H05 RN-F requirements.
TROUBLESHOOTING
SERVER PRODUCTS
LIMITED WARRANTY
This Server product is backed by a two-year
limited warranty against defects in materials and
NEED HELP?
Please be prepared with your
Model, P/N
and
Series
located on the lid or base of the unit.
Example:
262.628.5600 | 800.558.8722
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
MODEL
XXXX
P/N
#####
SERIES
##X ##X
