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T: 0333 577 7232
T: 0333 577 7232
TROUBLESHOOTING
If your Washing Machine is not operating as expected, you may find a simple solution listed in
the table below.
If your Washing Machine is not working and one or more of the indicator lights are flashing, this
means that the automatic error detection system has diagnosed a fault. The table on page 44
will provide you will more information.
If your machine has developed a fault not covered in this manual, please contact the Servis
helpdesk.
Fault
Possible Cause
Solution
Your Washing Machine does
not operate
It is switched off at the mains
The programme dial is in the
off position
The door is not shut properly
Check that your Washing
Machine is plugged in and
turned on at the mains
Use the programme dial to
select the desired programme
Check that the door ‘clicks’
shut
Your Washing Machine does
not receive water
The cold water supply tap
is off
The water fill hose is bent,
twisted, kinked or trapped
Check that the cold water
supply tap is fully turned on
Check that there are no
bends, twists or kinks and
that the fill hose is not
trapped
Fault
Possible Cause
Solution
Your Washing Machine does
not receive water
The water inlet filters are
blocked
Clean the water inlet filters.
See page 32 for detailed
instructions
Your Washing Machine is not
draining water
The drain hose is bent,
twisted, kinked or trapped
The pump filter is obstructed
Your laundry is too tightly
packed together in the drum
Check the drain hose and
straighten out any kinks,
twists or bends
Clean the pump filter.
See page 34 for detailed
instructions
Check that your laundry is
spread out
Your Washing Machine is
vibrating
The feet of your machine are
not correctly adjusted
The transit bolts are not
removed
Adjust the feet. See page 11
for further information
Remove the transit bolts. See
page 9 for further information
There is excessive foam in
the detergent drawer
Too much detergent has been
used
Press the Start/Pause button.
To stop the foam, dilute one
tablespoon of softener into
1/2 litre of water and pour
into the detergent drawer.
Press the Start/Pause button
after 5-10 mins
TROUBLESHOOTING INFORMATION
