09
WARRANTY TERMS AND CONDITIONS
Registering your BM PRO by Setec product is an important step to ensure that you
receive all of the benefits you are entitled to. Please visit
https://teambmpro.com/
warranty/
to complete the online registration form for your new product today. This
registration is for original owners of BM PRO by Setec products only.
1. BM PRO by Setec goods come with guarantees that cannot be excluded
under Australian Consumer Law. You are entitled to a replacement or
refund for major failure and for compensation for any reasonably
foreseeable loss or damage. You are entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
2. Setec, as the manufacturer of BM PRO goods warrants products against
defects for a period of two years, commencing from the original date of
purchase. Proof of purchase is required before you can make a claim under
this warranty.
3. This warranty does not extend to product failures or defects caused by,
or associated with, but not limited to; failure to install or maintain correctly,
unsuitable physical or operating environment, accident, acts of God,
hazard, misuse, unauthorised repair, modification or alteration, natural
disaster, corrosive environment, insect or vermin infestation and failure to
comply with any additional instructions supplied with the product.
4. Setec may seek reimbursement for any costs incurred by them when a
product is found to be in proper working order or damaged as a result
of one or more of the warranty exclusions mentioned in point three of this
statement.
5. To enquire or make a claim under this warranty, please follow these steps:
a. Prior to returning product, please contact Setec on +61 3 9763 0962
or
warranty@teambmpro.com
to obtain a Return Material Authorisation
(RMA) number
b. Package and send the product directly to: BM PRO by Setec Warranty
Department, 19 Henderson Road, Knoxfield, VIC 3180, Australia. Please
mark RMA details on the outside of the packaging
c. Please ensure the package also includes, a copy of the proof of
purchase, a detailed description of the fault and your contact details
including phone number and return address
6. Setec will not be liable for any costs, charges or expenses incurred in the
process of returning a product in order to initiate a warranty claim.
