101
Chapter 9 Troubleshooting
Problem
Cause
Solution
When pressing the power
button,
the
brand-new
AUTOID 9/9HC does not
turn on.
Critically low battery
level or the battery is
completely discharged.
Fully charge the battery or
replace the battery.
The battery may not be
seated properly.
Insert the battery properly.
System crash.
Perform a soft reset.
The rechargeable battery did
not charge.
Battery failed.
Replace the battery.
Battery temperature is
too high or low.
Put the battery at room
temperature.
No sound.
Volume setting is low or
turned off.
Adjust the volume.
The brand-new AUTOID
9/9HC shuts off.
The brand-new AUTOID
9/9HC is inactive
The display turns off after
a period of inactivity. Set
this period of from 15
seconds to 30 minutes, or
never go into sleep.
The battery is completely
discharged.
Charge
or
replace
the
battery.
The brand-new AUTOID
9/9HC does not decode with
reading bar code.
Scanning application is
not loaded.
Load a scanning application
on the brand-new AUTOID
9/9HC.
On the bar code settings
or application settings
interface.
Set the scan application to
the scan interface, or hide
the scan application.
Unreadable bar code.
Ensure the symbol is not
defaced.
The barcode decoding
function is not enabled.
Enter bar code settings and
enable the corresponding
decoding function.
The brand-new is not
programmed for this bar
code.
Distance between exit
window and bar code is
incorrect.
Place
the
brand-new
AUTOID
9/9HC
within
proper scanning range.