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If the product is not working properly, please follow the below troubleshooting recommendations before contacting customer service:
Symptoms
Possible Solution
Blank screen
Check the status LED. The LED should illuminate blue for a few moments when the TV is powered on, then extinguish. Please
check if an input source is available and that the port of the device has been connected correctly in the Service Settings/
Input Ports menu. Press “Menu” on your remote control: you should see the OSD menu. Check your settings for misconfigura
-
tions and adjust accordingly. Alternatively, perform a factory reset to restore the Television Mirror to its default settings. If the
problem still exists contact customer service.
Color defects
Check that the signal cable connector is properly connected and that the connection pins are not bent or damaged.
The image is
unsatisfactory
Adjust the picture characteristics as described in the above-mentioned section “Video Settings”. Image is not stable Check
that the display resolution and frequency from your media source is compatible with the Television Mirror.
Error message:
“No Signal”
Check that the connected media sources are switched on. Check that the signal cable connector is properly connected and
that the connection pins are not bent or damaged. Press “Menu” on your remote control: you should see the OSD menu.
Check your settings for misconfigurations and adjust accordingly. Alternatively, perform a factory reset to restore the Televi
-
sion Mirror to its default settings. If the problem still exists contact technical support.
Low or no sound
Press “Volume Up” and/or “Volume Down” on your remote control and check the audio connection cable(s). Make sure that
the Volume Limit setting in the Service Settings menu has been set to an audible value.
Ensure that the speaker selector switch on the until is correctly switched to designate internal or external speakers.
Remote control
doesn’t work
Replace the batteries in the remote. Tip! If the problem persists, verify that the remote is sending IR signal by observing the IR
output on the remote via a cell phone camera. IR signal will appear blue in the camera. If there is no IR signal or the problem
persists, contact technical support.
Symptoms
Possible Solution
Frozen or unresponsive
screen
Power cycle the SMART Module. Unplug the device, wait 15 seconds, then turn it back on. If the problem continues, contact
technical support.
The touch screen is
unresponsive
Like other touch screens, Séura’s SMART Mirror touchscreen requires contact to activate. This may be hindered by wet hands
or excessive moisture. Dry your hands and the surface of the mirror before use. If the problem continues, contact technical
support.
Videos don’t play
If video streaming apps don’t play video reliably, the most likely problem is a poor internet connection. Check the signal
strength in the Android Settings menu and perform an online network speed test. If connected wirelessly, you may improve
signal to your SMART Mirror by moving the SMART Module closer to the signal source. If the problem continues, contact your
internet service provider.
Downloaded apps don’t
appear in the app drawer
Power cycle the SMART Module. Unplug the device, wait 15 seconds, then turn it back on. If the problem continues, contact
technical support.
Accidentally removed a
widget from home screen
All widgets including Séura Dashboard widgets may be added by tapping and holding any blank area on the home screen. The
widgets and settings menus will appear below the home screen. Select “Widgets”. From this menu, all widgets installed on
the device may be added to any screen and re-sized according to the users needs.
NOTE: If the above troubleshooting hints do not help you to find a solution, please contact Séura.
Troubleshooting
Television
SMART