11
PRODUCT LIMITED WARR ANT Y
Publish date: December 22, 2017. Information is subject to change without notice.
© 2017 Séura
1230 Ontario Road Green Bay, Wisconsin 54311
1-800-957-3872 contacts@seura.com
www.seura.com
If a Séura, Inc. (“Séura”) Product (the “Product” or “Products”) fails to work or operate properly because of a defect in materials or workmanship, Séura will, for the length of the
period indicated below, (starting on the date of the customer’s purchase receipt for the Product), at its option, either; (a) repair the Product with new or refurbished parts onsite or at
Séura’s factory, including Séura’s labor if applicable; or (b) replace the Product with a new or refurbished Product; or (c) refund of the lesser of a pro rata share of the current MSRP as
determined by the remainder of the warranty period if replacement of the Product is not commercially feasible. The remedy chosen will be in good faith and at the discretion of Séura.
Séura warrants
Lighted Mirrors
(excluding Select Lighted Mirrors) with respect to Séura’s labor for three (3) years; mirror, glass, structure, frame, and assembly for three (3) years;
electrical for five (5) years; LED light strips for five (5) years. Fluorescent lamps are not warranted.
Séura warrants
Select Lighted Mirrors
with respect to Séura’s labor for one (1) year; mirror, glass, structure, frame, and assembly for one (1) year; electrical for three (3) years; LED light
strips for three (3) years. Fluorescent lamps are not warranted.
Séura warrants
TV Mirrors
with respect to Séura’s labor for three (3) years; mirror, glass, structure, frame, and assembly for three (3) years; TV including remote and power supply for
two (2) years.
Séura warrants
Lighted TV Mirrors
with respect to Séura’s labor for three (3) years; mirror, glass, structure, frame, and assembly for three (3) years; electrical excluding TV for five (5)
years; LED light strips for five (5) years. TV including remote and power supply for two (2) years. Fluorescent lamps are not warranted.
Séura warrants
Indoor Waterproof TVs
with respect to Séura’s labor for three (3) years; glass, structure, frame, and assembly for three (3) years; TV including remote and power supply
for two (2) years.
Séura warrants
Outdoor TVs
with respect to Séura’s labor for two (2) years; glass, structure, frame, and assembly for two (2) years; TV including remote and power supply for two (2)
years.
Séura warrants
Indoor and Outdoor TV Mounts
for two (2) years against defects in original hardware and/or workmanship. Excludes corrosion or rust resulting from damaged, scratched
or chipped paint or other surfaces.
Séura warrants
Protective TV Covers
for two (2) years against material and/or workmanship defects. Excludes normal wear & tear.
This Limited Warranty extends only to the original purchaser of a Product and only covers a Product purchased new. Séura reserves the right to require any warranty claimant to produce
the original purchase receipt or other original purchase date proof as may be reasonably required by Séura to verify the Product’s warranty eligibility. Séura reserves the right to examine
all failed product components and determine, in its sole discretion, whether any product components are defective and covered under warranty.
1.
Exceptions to Warranty
: Séura does not warrant the Products against defects arising out of, related to, or caused by, whether totally or partially, and whether directly or indirectly,
any of the following:
A.
Failing to properly clean and maintain, any Product, part or component of a Product, including, but not limited to, filters, front bezel, and other Product areas or components;
B.
A Product’s extended use, including particularly, commercial applications, where a Product is operating on average more than twelve (12) hours per day on a permanent or
extended periodic basis;
C.
Circumstances, damage (including concealed damage) or other conditions occurring during shipment of a Product or at any time after a Product leaves Séura’s facility;
D.
Circumstances, damage or other conditions occurring during unpacking and/or removal of a Product from its original packaging, including the removal of protective material;
E.
Circumstances, damage or other conditions occurring during transport of the Product to or from Séura before or after authorized service. Products must be packed properly
using original packaging or Séura replacement or pre-authorized packaging. Customer assumes all risk, and costs, including transportation costs, while Product is in transit
to or from Séura.
F.
Improper, incorrect, or insufficient AC supply voltage to a Product;
G.
Alterations, modifications, including use of unauthorized mount, or changes to a Product without Séura’s prior written authorization;
H.
The incorporation of a Product into or within a Product of a third party, without Séura’s prior written authorization;
I.
A Product’s misuse, neglect use, abuse, or improper operation, including the failure to follow a Product’s normal and ordinary operating instructions;
J.
The effects of fire, flood, lightning, electrical surges, water and other liquid infiltration, smoke, insect or animal infestation, sand, mud, chemicals, improper cleaning agents
and other substances not intended to come into contact with a Product, including any such substances contact with a Product as the result of acts of God;
K.
The improper or faulty installation, setup, or adjustment of a Product;
L.
A Product’s repair, attempted repair, or total or partial disassembly by any party other than a Séura authorized service representative;
M.
When the Product occurs with pixel errors within the specified and permitted area. For more information about this, inquire directly with Séura regarding the Séura Pixel
Policy.
N.
Corrosion that does not affect the performance of a Product or the reasonable cosmetic appearance of a Product; and
O.
Scratches or other paint or finish damage to a Product that lead to or are caused by, in part or in total, corrosion.
P.
When a Lighted Mirror or Lighted TV Mirror using LEDs retains an overall brightness greater than 70% of the original brightness, including cases whereas an individual LED fails.
Q.
Lack of proof of original proof of purchase.
R.
Damage due to exhausted or incorrectly installed batteries.
2.
WarrantyDisqualifiers.
This Limited Warranty does not apply, and Séura makes no warranties or representations, with respect to any Product being free from defects in materials
or workmanship if the Product was purchased from a seller who is not authorized, by Séura, to sell Séura Products, is owned by or is in possession of an individual or entity who
is not the original purchaser of the Product, or if the Product’s original Séura serial number has been removed, defaced, replaced, or otherwise tampered with in any manner.
3.
LIMITATIONOFLIABILITY.
THE SPECIFIC TERMS OF THIS LIMITED WARRANTY ARE IN LIEU OF ALL OTHER WARRANTIES, ORAL, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR USE. SÉURA WILL NOT BE LIABLE FOR ANY DAMAGE TO OTHER PROPERTY CAUSED BY ANY
DEFECT IN THE PRODUCT, DAMAGES BASED ON INCONVENIENCE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR
OTHER COMMERCIAL LOSS, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SÉURA WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR
LIABILITY OR ANY DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR MISUSE OF A PRODUCT, OR ARISING OUT OF
ANY BREACH, BY THE PURCHASER OF A PRODUCT, OF THIS LIMITED WARRANTY. SÉURA SHALL NOT BE LIABLE FOR ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
SÉURA SHALL NOT BE LIABLE FOR ANY VERBAL WARRANTY ASSURANCES MADE BY A SÉURA EMPLOYEE OR A SÉURA AUTHORIZED DISTRIBUTOR, RESELLER OR INSTALLER THAT
CONFLICTS WITH OR ENHANCES THE WRITTEN WARRANTY HEREIN. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
OR LIMITATIONS ON HOW LONG AN IMPLIED LIMITED WARRANTY LASTS, SO THE EXCLUSIONS MAY NOT APPLY TO A PARTICULAR PURCHASER. NOTWITHSTANDING ANYTHING
CONTAINED IN THIS LIMITED WARRANTY TO THE CONTRARY, SÉURA’S MAXIMUM AGGREGATE LIABILITY TO A PURCHASER RELATED TO ANY WARRANTY CLAIM OR ALLEGATION OF
A DEFECT WITH RESPECT TO A PRODUCT SHALL NOT EXCEED THE THEN CURRENT SÉURA WHOLESALE PRICE OF THE SPECIFIC PRODUCT FROM WHICH THE WARRANTY CLAIM
DERIVES.
NOTICE OF ANY WARRANTY CLAIM MUST BE RECEIVED BY SÉURA, IN WRITING, PRIOR TO THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. THE
PRODUCT WARRANTY APPLIES ONLY FOR THE PERIODS SET FORTH ABOVE.
4.
WarrantyProcedure.
A warranty claimant must contact Séura at
920-857-9069
for a diagnostic. Please have your Product receipt available. At that time, Séura will provide
technical support over the phone to attempt to fix the problem. If unsuccessful, a Séura Representative will determine if the Product will be serviced onsite, replaced, or returned
to Séura’s factory in Green Bay, Wisconsin for repair.
•
Toll-Free Technical Support: Please call 1-800-957-3872 to speak with a Séura Technical Support Representative. Séura Representatives are available Monday-Friday, 8:00am-
4:30pm Central Time.
•
Onsite Service: If Technical Support determines the problem may be fixed onsite, a Séura service agent will be scheduled within 24 hours to service the unit. A Séura
representative will work with the customer to schedule a convenient time for onsite service. Parts may be sent to the customer’s location. Onsite service is available in the
United States during normal business hours Monday – Friday, unless other special circumstances exist and special arrangements are made.
•
Factory Service: If Technical Support determines the Product must be sent back to Séura’s factory for repair, the customer must follow return instructions below. Séura will
ship the repaired Product to the authorized reseller, installer or customer’s address. This warranty does not cover removal or installation costs of Products.
•
Advanced Replacement: If Technical Support determines the Product must be replaced, Séura will ship a new Product to the authorized reseller, installer or customer’s
address. The customer must follow return instructions below to send the damaged Product back to Séura’s factory. Credit card information will be collected before shipment
of the replacement Product. If Séura does not receive the original Product back within thirty (30) days of shipping the replacement Product, the credit card on file will be
charged at full MSRP. This warranty does not cover removal or installation costs of Products.
Return Instructions:
If return is necessary, Séura will issue a return goods authorization (RGA) number and, if applicable, specific return and shipping instructions. A Product will only
be accepted for warranty claims if returned and shipped to Séura in the Product’s original packaging materials. If original packaging is not available, please contact Séura to receive
authorized replacement packaging. Packages not bearing the issued returned goods authorization (RGA) number will not be accepted by Séura and will be returned to sender. In addition
to the Product, the package must include the warranty claimant’s original sales receipt for the purchase of the Product. All Product returns shall be received by Séura, at 1230 Ontario
Road; Green Bay, WI 54311 with freight prepaid by the warranty claimant. Séura shall not be responsible for, and the warranty claimant assumes and retains all such responsibility, any
damage or loss to or of the Product during shipment to and from Séura as the result of a warranty claim.
5.
Exclusive Remedy
. This Limited Warranty sets forth the exclusive remedies of a warranty claimant with respect to allegations of a defective Product.
If a Séura, Inc. (“Séura”) Product (the “Product” or “Products”) fails to work or operate properly because of a defect in materials or workmanship, Séura will, for the length of the period indicated below,
(starting on the date of the customer’s purchase receipt for the Product), at its option, either; (a) repair the Product with new or refurbished parts onsite or at Séura’s factory, including Séura’s labor
if applicable; or (b) replace the Product with a new or refurbished Product; or (c) refund of the lesser of a pro rata share of the current MSRP as determined by the remainder of the warranty period if
replacement of the Product is not commercially feasible. The remedy chosen will be in good faith and at the discretion of Séura.
Séura warrants
Lighted Mirrors
(excluding Select Lighted Mirrors) with respect to Séura’s labor, glass, structure, and assembly for three (3) years; electrical and LED light strips for five (5) years.
Séura warrants
Select Lighted Mirrors
with respect to Séura’s labor, glass, structure, and assembly for one (1) year; electrical and LED light strips for three (3) years.
Séura warrants
SMART Mirrors
with respect to Séura’s labor, glass, structure, and assembly for three (3) years; display including remote, power supply and SMART Technology for one (1) year.
Séura warrants
TV Mirrors
with respect to Séura’s labor, glass, structure, and assembly for three (3) years; TV including remote and power supply for two (2) years.
Séura warrants
Lighted TV Mirrors
with respect to Séura’s labor, glass, structure, and assembly for three (3) years; electrical and LED light strips for five (5) years. TV including remote and power supply
for two (2) years.
Séura warrants
Indoor Waterproof TVs
with respect to Séura’s labor, glass, structure, and assembly for three (3) years; TV including remote and power supply for two (2) years.
Séura warrants
Outdoor Displays
with respect to Séura’s labor, structure, assembly, display including remote, and power supply for two (2) years.
Séura warrants
Indoor and Outdoor Mounts
for two (2) years against defects in original hardware and/or workmanship. Excludes corrosion or rust resulting from damaged, scratched or chipped paint or
other surfaces.
Séura warrants
Outdoor Soundbars
with respect to labor and parts for one (1) year.
Séura warrants
Protective Display Covers
for two (2) years against material and/or workmanship defects.
Séura warrants
Decorative Frames
for one (1) year.
1.
Exceptions to Warranty
: Séura does not warrant the Products against defects arising out of, related to, or caused by, whether totally or partially, and whether directly or indirectly, any of the following:
A.
Failing to properly clean and maintain, any Product, part or component of a Product, including, but not limited to, filters, front bezel, and other Product areas or components;
B.
A Product’s extended use, including particularly, commercial applications, where a Product is operating on average more than twelve (12) hours per day on a permanent or extended periodic
basis;
C.
Circumstances, damage (including concealed damage) or other conditions occurring during shipment of a Product or at any time after a Product leaves Séura’s facility;
D.
Circumstances, damage or other conditions occurring during unpacking and/or removal of a Product from its original packaging, including the removal of protective material;
E.
Circumstances, damage or other conditions occurring during transport of the Product to or from Séura before or after authorized service. Products must be packed properly using original
packaging or Séura replacement or pre-authorized packaging. Customer assumes all risk, and costs, including transportation costs, while Product is in transit to or from Séura.
F.
Improper, incorrect, or insufficient AC supply voltage to a Product;
G.
Alterations, modifications, including use of unauthorized mount, or changes to a Product without Séura’s prior written authorization;
H.
The incorporation of a Product into or within a Product of a third party, without Séura’s prior written authorization;
I.
A Product’s misuse, neglect use, abuse, or improper operation, including the failure to follow a Product’s normal and ordinary operating instructions;
J.
The effects of fire, flood, lightning, electrical surges, water and other liquid infiltration, smoke, insect or animal infestation, sand, mud, chemicals, improper cleaning agents and other substances
not intended to come into contact with a Product, including any such substances contact with a Product as the result of acts of God;
K.
The improper or faulty installation, setup, or adjustment of a Product;
L.
A Product’s repair, attempted repair, or total or partial disassembly by any party other than a Séura authorized service representative;
M.
When the Product occurs with pixel errors within the specified and permitted area. For more information about this, inquire directly with Séura regarding the Séura Pixel Policy.
N.
Corrosion that does not affect the performance of a Product or the reasonable cosmetic appearance of a Product; and
O.
Scratches or other paint or finish damage to a Product that lead to or are caused by, in part or in total, corrosion.
P.
When a Lighted Mirror or Lighted TV Mirror using LEDs retains an overall brightness greater than 70% of the original brightness, including cases whereas an individual LED fails.
Q.
Lack of proof of original proof of purchase.
R.
Séura does not warrant that its Products will integrate with all products at present or in the future. It is purchaser’s responsibility to test and verify compatibility.
S.
Séura does not warrant its software or programs, or any content downloaded after shipment. It is the purchaser responsibility to take precautions to protect the product from malware, viruses,
data loss, and other potentially destructive programs.
T.
The warranty does not include costs for installation or removal of product.
U.
The warranty does not include normal wear and tear.
2.
Warranty Disqualifiers.
This Limited Warranty does not apply, and Séura makes no warranties or representations, with respect to any Product being free from defects in materials or workmanship
if the Product was purchased from a seller who is not authorized, by Séura, to sell Séura Products, is owned by or is in possession of an individual or entity who is not the original purchaser of the
Product, or if the Product’s original Séura serial number has been removed, defaced, replaced, or otherwise tampered with in any manner.
This Limited Warranty extends only to the original purchaser of a Product and only covers a Product purchased new. Séura reserves the right to require any warranty claimant to produce the original
purchase receipt or other original purchase date proof as may be reasonably required by Séura to verify the Product’s warranty eligibility.
Séura reserves the right to examine all failed product components and determine, in its sole discretion, whether any product components are defective and covered under warranty.
3.
LIMITATION OF LIABILITY.
THE SPECIFIC TERMS OF THIS LIMITED WARRANTY ARE IN LIEU OF ALL OTHER WARRANTIES, ORAL, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR USE. SÉURA WILL NOT BE LIABLE FOR ANY DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THE PRODUCT, DAMAGES BASED
ON INCONVENIENCE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF THE CUSTOMER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SÉURA WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR LIABILITY OR ANY DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OR MISUSE OF A PRODUCT, OR ARISING OUT OF ANY BREACH, BY THE PURCHASER OF A PRODUCT, OF THIS LIMITED WARRANTY. SÉURA SHALL NOT BE LIABLE
FOR ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY. SÉURA SHALL NOT BE LIABLE FOR ANY VERBAL WARRANTY ASSURANCES MADE BY A SÉURA EMPLOYEE OR A SÉURA AUTHORIZED
DISTRIBUTOR, RESELLER OR INSTALLER THAT CONFLICTS WITH OR ENHANCES THE WRITTEN WARRANTY HEREIN. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED LIMITED WARRANTY LASTS, SO THE EXCLUSIONS MAY NOT APPLY TO A PARTICULAR PURCHASER. NOTWITHSTANDING
ANYTHING CONTAINED IN THIS LIMITED WARRANTY TO THE CONTRARY, SÉURA’S MAXIMUM AGGREGATE LIABILITY TO A PURCHASER RELATED TO ANY WARRANTY CLAIM OR ALLEGATION OF A DEFECT
WITH RESPECT TO A PRODUCT SHALL NOT EXCEED THE THEN CURRENT SÉURA WHOLESALE PRICE OF THE SPECIFIC PRODUCT FROM WHICH THE WARRANTY CLAIM DERIVES.
NOTICE OF ANY WARRANTY CLAIM MUST BE RECEIVED BY SÉURA, IN WRITING, PRIOR TO THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. THE PRODUCT WARRANTY
APPLIES ONLY FOR THE PERIODS SET FORTH ABOVE.
4.
Warranty Procedure.
A warranty claimant must contact Séura at
920-857-9069
for a diagnostic. Please have your Product receipt available. At that time, Séura will provide technical support over the
phone to attempt to fix the problem. If unsuccessful, a Séura Representative will determine if the Product will be serviced onsite, replaced, or returned to Séura’s factory in Green Bay, Wisconsin for
repair. If we determine that the product is not covered under the warranty, or damaged from return shipping, we will notify you and inform you of service alternatives that are available to you on a fee
basis. If Séura determines that the Product is not covered under the warranty or damaged in shipping, Séura will notify and inform the purchaser of service alternatives that are available on a fee basis.
•
Toll-Free Technical Support: Please call 1-800-957-3872 to speak with a Séura Technical Support Representative. Séura Representatives are available Monday-Friday, 8:00am-4:30pm Central Time.
•
Onsite Service: If Technical Support determines the problem may be fixed onsite, a Séura service agent will be scheduled within 24 hours to service the unit. A Séura representative will work
with the customer to schedule a convenient time for onsite service. Parts may be sent to the customer’s location. Onsite service is available in the United States during normal business hours
Monday – Friday, unless other special circumstances exist and special arrangements are made.
•
Factory Service: If Technical Support determines the Product must be sent back to Séura’s factory for repair, the customer must follow return instructions below. Séura will ship the repaired
Product to the authorized reseller, installer or customer’s address. This warranty does not cover removal or installation costs of Products.
•
Advanced Replacement: If Technical Support determines the Product must be replaced, Séura will ship a new Product to the authorized reseller, installer or customer’s address. The customer
must follow return instructions below to send the damaged Product back to Séura’s factory. Credit card information will be collected before shipment of the replacement Product. If Séura does
not receive the original Product back within thirty (30) days of shipping the replacement Product, the credit card on file will be charged at full MSRP. This warranty does not cover removal or
installation costs of Products.
Return Instructions:
If return is necessary, Séura will issue a return goods authorization (RGA) number and, if applicable, specific return and shipping instructions. A Product will only be accepted for
warranty claims if returned and shipped to Séura in the Product’s original packaging materials. If original packaging is not available, please contact Séura to receive authorized replacement packaging.
Packages not bearing the issued returned goods authorization (RGA) number will not be accepted by Séura and will be returned to sender. In addition to the Product, the package must include the warranty
claimant’s original sales receipt for the purchase of the Product. All Product returns shall be received by Séura, at 1230 Ontario Road; Green Bay, WI 54311 with freight prepaid by the warranty claimant.
Séura shall not be responsible for, and the warranty claimant assumes and retains all such responsibility, any damage or loss to or of the Product during shipment to and from Séura as the result of a
warranty claim.
5.
Exclusive Remedy
. This Limited Warranty sets forth the exclusive remedies of a warranty claimant with respect to allegations of a defective Product.
1230 Ontario Road Green Bay, Wisconsin 54311
1-800-957-3872 contacts@seura.com
www.seura.com
Publish date: May 30, 2018. Information is subject to change without notice.
© 2018 Séura
