Dongle Not Found
Symptoms: The dongle is not detected by the computer/software. The issue can be confirmed by inspecting the status
window in the software.
Possible issues and suggested solutions:
• Dongle is frozen – unplug the dongle from the USB port and plug it back in.
• Port is frozen – restart the computer.
• Operating system is not supported – check the list of supported operating systems.
• Driver not installed (Windows 7 and 8) – install driver and inspect Device Manager to verify. See the Install Dongle
Driver section in Chapter 2.
• USB cable is broken – replace cable.
• Dongle is broken – contact Pitsco Education.
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CHAPTER 4: TROUBLESHOOTING
Summary of Contents for Fable
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