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13
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blade
Assembly Doesn’t Rotate.
Check that the bottom of motor head is clean and there is no food blocking
connection when placing on containers.
There is too much food in the container.
The unit has overheated or overloaded. Unplug and wait approximately 10
minutes before using again.
Make sure the splash guard is securely on container.
Make sure the Power Head is securely placed on splash guard.
Check that the plug is securely inserted into the electrical outlet.
Check fuse or breaker. Replace fuse/reset breaker.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not small
enough. Try cutting the food into smaller pieces of even size and processing
smaller amounts per batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use brief pulses or process for shorter time.
Let blade assembly stop completely between pulses.
Food Collects On Splash Guard or
On the Sides of the Master Prep
Professional Pitcher or Master
Prep Professional Bowl.
You may be processing too much food. Turn the machine off. When the blade
assembly stops rotating, remove the Power Head and the splash guard. Remove
some of the food being processed.
You Cannot Achieve Snow From
Solid Ice.
Do not use ice that has been sitting out or has started to melt. Be sure to use
short pulses in the beginning to break up large pieces.
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website:
www.ninjakitchen.com
or feel free to contact customer service:
1-877-646-5288
.
