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TOLL FREE:
1-800-798-7398
Trouble Shooting
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop will not
turn-on.
Your steam-mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call
1-800-798-7398
Steam Mop will not make
steam.
Is there water in the water tank? If not, add water to your Steam Mop
following instructions.
Steam Mop leaves water
on the floor.
Is your cleaning pad too wet? Why don’t you unplug your Steam Mop and
change the cleaning pad.
Steam Mop left white
spot on the floor.
Don’t leave your steam-mop on the floor with a damp or wet cleaning pad.
Do you have hard water? If you do you might want to switch to distilled water.
Floors are cloudy, streaky
or spotty after steaming.
The cleaning pad might be dirty, change the pad.
If you washed the cleaning pad with powder detergent then the pad might
have residual detergent left on it. Wash it again with liquid detergent.
If you are cleaning in a kitchen area where there might be a build-up of grease
then use a de-greasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the
steam mop a few more times and see if the leftover cloudiness is removed.
Steam Mop is hard to
push.
Make sure the cleaning pad is on properly.
