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IMPORTANT SERVICE INFORMATION (U.S.A. only)
If a Problem Occurs
Most operational questions can be answered by referring to the Operation Manual or Online Manual.
Also, for your convenience, you will find answers to frequently asked questions on our website at
www.sharpusa.com. You can also e-mail your service question to
www.digitalcopiersupport@sharpsec.com. Should you require further assistance, call Sharp at 1-630-
378-3590. A Customer Relations Specialist will assist you. Before your call, please be ready to provide
the model number of your Product, Serial Number, Date of Purchase, description of the problem, and a
valid Credit Card Number (should it be required).
How Warranty Repair Service is Obtained
Our Customer Relations Specialists at 1-630- 378-3590 will explain how to obtain warranty repair
service.
Please be sure to retain the original packaging materials in order to facilitate shipment.
The shipment of the defective unit will be at your expense; please be sure it is insured and packaged
securely. Upon repair of your unit, Sharp will promptly return it to you at any U.S. location.
What You Must Do
Your Product is designed to perform with a minimum amount of user maintenance. However, you are
responsible for the required user maintenance described in the Operation Manual. This requires user
maintenance including replacement of the TD cartridge and drum cartridge, cleaning of the unit and
transfer charger, removal of dust and foreign matter, clearing of paper misfeeds, and proper routine and
preventive maintenance.
Service After Expiration of Warranty Coverage
Should you require service repair after warranty coverage has expired, contact Sharp at 1-630-378-3590
for information.
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