Troubleshooting-Disc Playback
Problem
Possible Solution
• No picture.
• Take out the disc and clean it.
• Video stops.
• Has the TV been subjected to shock or impact? Are you using it in an unstable
location? The TV will stop if it senses shock or vibration.
• No sound or distorted sound from
speakers.
• There is no sound during still mode, slow motion playback, fast forward and fast
reverse.
• Take out the disc and clean it.
• Audio may not be output depending on the audio recording status, such as when
audio other than an audio signal or non-standard audio is recorded for the audio
content of the disc.
• Cannot play a disc.
• Make sure that region code on the disc matches that of this TV.
• The TV can only play BD-VIDEO discs with Region Code “B” or no Region Code.
• BD-RE Version 1.0 discs cannot be played.
• To enable playback of a recorded DVD, fi nalize the disc in the recorder that was used
to create it.
• Take out the disc and clean it.
• Make sure that the disc is loaded properly. The disc should be loaded with the
playback side facing the back of the TV.
• If there is condensation in the TV, take suitable countermeasures.
• Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this TV and the disc being used.
• BD discs with video material recorded on other recorders using long-play mode may
not play in this TV.
• When the recorded time of a disc is unusually short, playback may not be possible.
• The TV cannot play back video which was not recorded normally.
• During playback of a commercial
BD-VIDEO or DVD-VIDEO disc,
the soundtrack switches between
dubbed and original language.
• Some commercially available BD-VIDEO and DVD-VIDEO discs contain the
soundtrack as used during TV broadcast of the material. During parts where there is
no dubbed sound, the TV will switch to the original soundtrack, which may result in a
change in language.
• Cannot play commercially
available BD-VIDEO or DVD-
VIDEO disc.
• If the BD-VIDEO or DVD-VIDEO disc contains viewing restrictions according to age
level (Parental Control), playback may be inhibited.
For BD-VIDEO, stop playback and disable Parental Control for the respective age level.
For DVD-VIDEO, enter the 4-digit password number and select a suitable Parental
Control level from the menu.
• Check the region code indicated on the disc package. BD-VIDEO and DVD-VIDEO
discs have a Region Code which specifi es in which geographical region the disc can
be played. In North America, the following discs can be played.
BD-VIDEO: Discs with Region Code “B” or no Region Code.
DVD-VIDEO: Discs with Region Code “ALL” or “4”.
• PAL or SECAM format BD-VIDEO discs cannot be played in this TV.
• Playback stops partway when
playing DVD discs recorded or
edited in another recorder.
• With discs edited in another recorder, playlist content exceeding 12 hours cannot be
played.
• Some DVD-R DL (dual-layer) discs cannot be played.
• Resuming playback from a
previous point does not work.
• The resume function will no longer work if the disc was removed.
• Also in some other cases, the resume function may not work, depending on the disc
and the playback circumstances.
• Cannot switch the soundtrack of
bilingual program material.
• If the TV is connected to audio equipment via a digital link, switch the soundtrack
at the amplifi er. If the amplifi er has no suitable function for this, use an analog
connection and switch the soundtrack at this TV.
• Cannot display the Title List
screen.
• Take out the disc, and then load the disc again.
• Turn power off the main power, and then turn power on again.
• “*” is shown in a title indication on
the Title List screen.
• Characters in title names of material created on other equipment that cannot be
displayed by this TV are shown as asterisks, such as “****...”.
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Appendix
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