Cell phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing
the logo regardless of brand and manufacturer to protect
the environment and reuse valuable resources.
濡れた状態での充電は、
異常な発熱・焼損などの
原因となり大変危険です。
(toll free)
Customer Service Center
For inquiries, call:
For general information, charges, and operation assistance
From fixed-line phones:
From au cell phones:
area code not required
area code not required
From fixed-line phones:
From au cell phones:
For service cancelation procedure in case of loss or theft
(toll free)
on your au cellphone.
Repair and Delivery Service Center
For loss, theft or damage
(toll free)
From fixed-line phones/au cell phones:
Business hours: 9:00 to 20:00 (7 days a week)
Business hours: 9:00 to 20:00 (7 days a week)
Business hours: 24 hours (7 days a week)
0120-925-919
In case above numbers are not available, call toll-free:
0120-977-033
(except Okinawa)
0120-977-699
(Okinawa)
In case above numbers are not available, call toll-free:
0120-925-314
