Customer Service
For SoftBank handset or service information, call General Information. For repairs, call
Customer Assistance.
SoftBank Customer Support
Smartphone Technical Support Center
SoftBank Global Call Center
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance (Repairs/Lost Handsets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number (charges apply) below for your
service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto & Koshinetsu Area: 022-380-4380
Tokai Area: 052-388-2002
Kansai Area: 06-7669-0180
Chugoku Area, Shikoku Area, Kyushu & Okinawa Area: 092-687-0010
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from SoftBank handsets)
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