60
Troubleshooting
Sound
Problem
Possible causes and solutions
No sound, or sound is distorted.
•
If the volume of the TV or amplifier is set to minimum, turn the volume up.
•
There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page
35
)
•
Check that the audio cable is connected correctly. (Page
17
)
•
Check that the cable plugs are clean.
•
Take out the disc and clean it. (Page
13
)
•
Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or
non-standard audio is recorded for the audio content of the disc. (Page
10
)
Audio is not output, or images are not played back
properly.
•
The audio may not be output or the images may not be played back properly for some discs in which copyright-
protected contents are recorded.
Network
Problem
Possible causes and solutions
Cannot connect to the Internet.
When the wired Internet connection is made
•
Is the LAN cable connected properly? (Page
18
)
•
Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page
18
)
•
Is the power for the connected equipment, such as a broadband router or modem turned on?
•
Is the broadband router and/or modem properly connected?
•
Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages
46–49
)
When the wireless Internet connection is made
•
Is the wireless LAN adapter connected properly? (Page
19
)
•
Is the power for the connected equipment, such as a wireless router or access point turned on?
•
Is the wireless router or access point properly connected?
•
Are there any obstacles, such as physical structures (brick and concrete walls, etc.) and electronics (microwave, etc.)
between the wireless router/access point and the player? As this may cause interference with the wireless signal, make
sure to keep obstacles away.
•
Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages
46–49
)
Cannot download BD-LIVE contents.
•
Is the LAN cable or the wireless LAN adapter connected properly? (Page
18–19
)
•
Is the USB memory device properly connected? Check that the USB memory device is connected to the USB1 or USB2
terminal of this Player. (Page
27
)
•
Check if the BD disc supports BD-LIVE.
•
Check the setting for “BD Internet Access”. (Page
44
)
Summary of Contents for BD-HP25S
Page 1: ...MODEL BD HP25S BD HP35S BLU RAY DISC DVD PLAYER OPERATION MANUAL ...
Page 2: ......
Page 73: ...71 Appendix Memo ...
