Appendix
15
15-
7
Troubleshooting
[
Charger/Battery
Problem
Possible Cause
Solution
Battery charges
quickly
Remaining charge
shortens charging time.
This is normal.
Battery may be
terminally exhausted
or defective. (Small
Light flashes red.)
Replace battery with a new
one.
Battery charges
slowly
Charging slows
during Video Calls.
End the call to charge faster.
Battery may be
charging via USB.
Use AC Charger.
Battery won't
charge
AC Charger may not
be properly connected
to handset.
Make sure connector is
securely inserted and retry.
AC Charger may not
be firmly plugged in
to AC outlet.
Remove plug from outlet,
re-insert and retry.
Battery may not be
properly installed.
Install battery properly (
Battery, AC Charger, or
Charging Terminals, or
Device Port may be
obstructed by dust, etc.
Clean terminals, connector
and Port with a dry cotton
swab and retry.
Charger, etc. may
not be supported.
Use specified AC Charger,
etc. only; others may
damage battery.
Battery Time
seems shorter
than usual
High power
consuming
operations are in use.
Keep handset closed in
Standby; reduce TV,
S! Application,
Media Player and Camera
use, and limit transmissions/
external connections.
Using handset in poor
conditions may
shorten Battery Time.
Avoid prolonged use of
handset out-of-range or in
poor signal conditions.
Power hungry settings
may be active.
Lower Brightness, select
shorter Display Saving/
Backlight time, etc.
Problem
Possible Cause
Solution
