Ap
pen
d
ix
14
14-
7
Troubleshooting
[
Charger/Battery
[
Calling
Problem
Possible Cause
Solution
Battery charges
quickly
Remaining charge
shortens charging time.
This is normal.
Battery may be
terminally exhausted or
defective. (Illumination
Light flashes red.)
Replace battery with a new one.
Battery charges
slowly
Charging slows during
Video Calls.
End the call to charge faster.
Battery may be
charging via USB.
Use AC Charger.
Battery won't
charge
AC Charger or Desktop
Holder may not be
properly connected to
handset.
Make sure connector is
securely inserted and retry.
AC Charger may not be
firmly plugged in to AC
outlet.
Remove plug from outlet,
re-insert and retry.
Battery may not be
properly installed.
Install battery properly (
Battery, AC Charger, or
handset/Desktop Holder
charging terminals, or
Device/Desktop Holder
Connection Port may be
obstructed by dust, etc.
Clean terminals, connector and
Port with a dry cotton swab and
retry.
Charger/holder, etc.
may not be supported.
Use specified AC Charger,
Desktop Holder, etc. only;
others may damage battery.
Battery Time
seems shorter
than usual
High power consuming
operations are in use.
Keep handset closed in Standby;
reduce TV, S! Application,
Media Player and Camera use,
and limit transmissions/external
connections.
Using handset in poor
conditions may shorten
Battery Time.
Avoid prolonged use of handset
out-of-range or in poor signal
conditions.
Power hungry settings
may be active.
Lower Brightness, select shorter
Display Saving/Backlight time, etc.
Problem
Possible Cause
Solution
Cannot place call
Keypad Lock may be
active (
`
appears).
Cancel Keypad Lock (
).
Function Lock may be
active (
p
appears).
Cancel Function Lock (
Offline Mode may be
active (
a
appears).
Cancel Offline Mode (
).
Call won't connect
and there's a
beeping tone
Did you include the
area code or the first
0
?
Dial the number including the
area code or
0
.
Handset may be
out-of-range (
)
appears).
Move to a place where signal is
strong and retry.
Problem
Possible Cause
Solution
