Sharp Gemini II Plus MX-2614N, Technical Handy Manual

Page 1: ...MX 2614N MX 3114N Version 1 April 2013 Gemini II Plus Technical Handy Guide ...

Page 2: ...h the intention of improving the efficiency of Sharp MFP Devices All the latest fault finding information firmware and printer drivers can be found on the SHARP Support Website SHARP ELECTRONICS UK LTD Document Solutions Post Sales Service 4 Furzeground Way Stockley Park Uxbridge UB11 1EZ www sharp co uk Useful Technical Links Technical Website www tradenet sharp co uk tech Product Key Registratio...

Page 3: ...l Set up 10 5 Colour Calibration 13 6 Maintenance 15 7 Parts Compatibility 18 8 Coin Vend Interface 19 9 Product Key Registration 21 10 Firmware Upgrade USB Memory Device 22 Web Network 24 Recovery 26 11 Firmware Print Driver Revision 28 12 Test Simulation 29 13 Trouble Codes 34 14 Jam Cause Codes 37 15 Repair Hints 41 16 Notes ...

Page 4: ...e Nominal 15kpm Max B W 90k Colour 10k Life 1 200k or 5 years Copier MX 2614N MX 3114N Copy speed Colour 26cpm B W 26cpm Colour 31cpm B W 31cpm SOPM E sort Yes Yes colour and B W First copy time OC Colour 8 1sec B W 5 9sec Colour 7 9sec B W 5 8sec Continuous copy Max 999 Scan resolution Colour 600x600 B W 600x300 OC only 600x400 600x600 9600 equivalent x600 Zoom range 25 400 R S P F 25 200 Documen...

Page 5: ...0 pages A4 with 6 coverage B W or 1000 files Main Custom Folder 20 000 pages A4 with 6 coverage B W or 3000 files Max Number of Folders 1000 User Registrations 1000 Authentication Number of Users 1000 Page Limit Groups Max 20 Authority Groups Max 20 Network Scan colour STD Resolution for push scan 100 150 200 300 400 600 dpi Duplex Yes Destination Desktop Sharpdesk FTP Folder SMB USB Memory E mail...

Page 6: ...Machine Options 6 Document Solutions After Sales Service ...

Page 7: ...less LAN Adapt0r MX EB13 PS3 Expansion Kit MX PK11 XPS Expansion Kit MX PUX1 Requires 1GB of additional memory Barcode Font Kit MX PF10 Security Data Security Kit MX FR40U Commercial version Image Send Facsimile Expansion MX FX11 Internet FAX Expansion Kit MX FWX1 Soft Key Activation Stamp Unit AR SU1 For RSPF Application Integration Module MX AMX1 Application Communication Module MX AMX2 External...

Page 8: ...Paper Dust Removing Kit Paper dust removal unit 200k MX 230CU PTC Kit Fuser Unit MX 361FB Fusing Belt Kit Fusing Belt Fuser Belt Guide Collar x 2 200k MX 230LH Pressure Roller Kit Fusing Roller Pressure roller 200k MX 360WB Web Cleaning Kit Web Roller Web Guide Shaft Web Pressure Roller Web Pressure Roller Bearing 200k Transfer Unit MX 230B1 Primary Transfer Belt Kit Transfer Belt 200K MX 230TL Pr...

Page 9: ...Machine Consumables 9 Document Solutions After Sales Service Note The consumable life may vary depending on document density temperature humidity and machine operation ...

Page 10: ...m 26 65 Finisher Alarm mode Select Staple sheet limit 30 or 50 Staple copies sets limit ON OFF Sim 26 01 Right Tray Installation Yes No Sim 26 35 Set Multi Error Counter Set to 1 Multi Count Sim 26 78 Remote Desktop Access Password set CASSETTE SETUP PAPER TYPE Set cassette size by adjusting the guides in the cassette Paper Size Type Setting System Settings Paper Tray Settings IMAGE WRITING DISTOR...

Page 11: ... VOID Automatic Adjustment Sim 50 28 OC ADJUST Platen SPF ADJUST Normally no need to adjust as set in factory HALF TONE COLOUR CALIBRATION Copy Engine Sim 46 74 Automatic Colour Calibration Please refer to Page 12 for Calibration Procedure This Must Be Completed In Full FAX OPTION MX FX11 Sim 66 02 Fax SW Setting Destination Sim 66 39 Fax Destination Set Sim 66 10 Fax Memory Clear For Standard Ext...

Page 12: ...are Activation of Optional Products System Settings Administrator Mode Product Key Sim 22 05 Check Firmware version Upgrade to latest version OTHER Sim 22 06 Print All Simulation Data System Settings Adjust Clock Set Time Time Zone Date Device Clone Storage Backup Backup System Settings Scan Destinations User Control OSA Configuration after customer installation is complete ...

Page 13: ...cavity is clean clean main charge unit using special tool and clean laser slit glass 5 Perform colour image density sensor adjustment in SIM44 13 using special tool UKOG 0318FCZZ refer to ADJ 3 in service manual 6 Next perform black image density sensor adjustment in SIM44 02 refer to ADJ 3B in service manual 7 Perform image skew adjustment and registration adjustment using SIM50 22 When performin...

Page 14: ...d 13 Wait until EXECUTE key is displayed and then press it 14 Once COMPLETED THIS PROCEDURE is displayed the adjustment operation is completed Cancel SIM46 74 The adjustment results only become valid when both engine and printer adjustments have been completed in full if the simulation is cancelled after just the engine calibration is performed the adjustment result is invalid ...

Page 15: ...as reached the specified limit Replace the Upper Fuser Roller Kit Fuser Section FK2 Fuser Heat Roller Counters have reached the specified limit Replace the Heat Roller Kit TK1 Primary Transfer Unit Counter has reached the specified limit Replace the Primary Transfer Belt and or Rollers Transfer Section TK2 Secondary Transfer Unit Counter has reached the specified limit Replace the Secondary Transf...

Page 16: ...um MX 36GRSA MC Unit Drum Blade MX 230MK Check Replace Waste Toner Container MX 230HB Replace Ozone Filter Kit MX 361FL Sim 24 05 Clear K Black Developer Counter Sim 24 07 Clear K Black Drum Counter Sim 25 02 Toner Concentration Adjustment Select K only Sim 24 04 Clear Maintenance ALL Counter 200K Maintenance Schedule In addition to Black Consumable schedule and or colour consumable schedule if in...

Page 17: ... 22 Drum Position Registration Adjustment select ALL Image Quality Sim 46 74 Automatic Colour Balance Adjustment Copy Printer Sim 46 01 Adjust Copy Exposure Density Colour Sim 46 02 Adjust Copy Exposure Density B W 300K Maintenance Schedule 300K Transfer Section Replace Secondary Transfer Belt Kit MX 230B2 Replace Filter kit MX 361FL Clean ID Registration Sensors Sim 24 04 Clear TC2 Belt Counter C...

Page 18: ...unit should be a plug top adapter not internal 4 The plug top adapter should have a reinforced insulation barrier 5 The audit device MUST hold a CE Mark To enable coin vend function test simulation 26 03 should be set as required Diagnostic Setting The specified quantity is completed Remainder of money is left Insufficient money during copy job The specified quantity is completed No money remainin...

Page 19: ...ut 10 CV_COLOUR0 Out 11 CV_DUPLEX Out 12 5v Out 13 CV_SIZE0 Out 14 CV_SIZE1 Out 15 CV_SIZE2 Out 16 CV_SIZE3 Out Colour Signal Colour Mode Colour Mode 1 CL COLOR0 Colour Mode 2 CL COLOR1 B W 0 0 Full Colour 1 1 Others Single Two Colour 0 1 Paper Size Signals SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE 0 0 0 0 NIL 0 0 1 0 A4 0 0 0 1 A3 1 0 1 1 A3W 0 0 1 1 LT 0 1 0 0 B4 0 1 0 1 LG 0 1 1 0 WLT 0 1 1 1 INV 1 0 ...

Page 20: ...r Password key000323 4 Select your region UK 5 Register the option s against the Sharp Copier Serial Number by completing the following Web form As shown multiple options can now be registered at the same time Note When inputting the data please ensure that the prefix letter of the Application number is entered in UPPERCASE Also if the machine serial number ends in X or Y that must also be entered...

Page 21: ... is detected an error message will be displayed 3 Using the LCD screen browse and select the correct firmware file 4 The current and the new firmware version to be updated will be shown within the display 5 Select the required firmware that requires updating example shown Config ICU Boot Press Execute Yes to commence the update Note If all firmware including peripherals require updating select ALL...

Page 22: ...ware Upgrade 22 Document Solutions After Sales Service 6 Firmware update progress and remaining time should now be displayed 7 Once the firmware update has completed successfully click OK MFP should reboot ...

Page 23: ...l 2 To access the Service Webpage enter the Service Username and Password Click Login Default Username service Password service Note If User Authentication is enabled open the device webpage and login by selecting Service from the drop down menu and entering the service password 3 When the service webpage opens click Update of Firmware 4 Click Browse to navigate to the location of the updated firm...

Page 24: ...ales Service Note Once the machine has entered service download mode the update will Commence and the progress be displayed 6 When the firmware upgrade is complete click Reboot to execute a remote restart Of the machine Firmware Upgrade is Complete ...

Page 25: ...e than 10 seconds to display the menu In the event of a power failure during a firmware update or HDD failure the machine may fail to reboot because of corrupted firmware In this case the SD card containing the correct BOOT program will have to be replaced firmware will then have to be recovered using the CN method Firmware Recovery Procedure To enter the CN firmware recovery method turn ON the UP...

Page 26: ... file will be read Once read the update procedure will continue The abbreviated name of the firmware which is under update should appear in the upper right corner of the display During the update process the display may flash instantaneously It is normal operation 7 Check the update results of all firmware files by using the UP and DOWN keys 8 Turn off the power 9 Turn OFF the UPDATE DIP SW on the...

Page 27: ...01 80 G1 Watermark Data 01 00 00 00 Data Security Kit MX FR40U 03 00 Gd Print Driver Driver Windows 32bit OS 2008 XP 2003 Vista Win 7 Windows 64bit OS XP 2003 Vista 2008 Win 7 SAPL c 02 00 01 18 02 00 01 18 PCL5e n a n a PCL6 03 01 28 19 03 01 28 19 PS 03 01 28 19 03 01 28 19 PPD 1 0 0 3 1 0 0 3 XPS 01 02 32 01 01 02 32 01 For the latest Firmware and Print Driver version s please refer to Sharp Te...

Page 28: ... check 2 Fan load check 3 Transfer operation check 6 Fusing separation check 90 Set Mirror to Lock Position 7 Device Aging Operation Test 1 Ageing test setting 6 Interval ageing cycle timer set up 8 Warm up time display setting 9 Printing colour select mode colour 12 Document reading setting ageing 8 High Voltage Operation Test 1 Developer bias setting and output 2 MHV Grid setting and output 6 Tr...

Page 29: ... operation 49 Copy speed mode setup Postcard 50 Function setting B W reverse colour mode finisher 51 Specifications for Serial Port operation For PCI 52 Blank paper count mode setting 26 Device Configuration cont 53 Enable Disable auto colour calibration 65 Finisher alarm set up stapled sheets 69 Toner near end setting 73 Poster enlargement image loss adjustment 74 OSA trial mode set up 78 Remote ...

Page 30: ... adjust Super Fine 44 Fax mode exposure adjust Ultra Fine 45 Fax mode exposure adjustment 600dpi 47 JPEG compression rate setting Copy Scanner Push scan 51 Gama adjustment for copy in heavy paper mode and image process mode 52 Copy calibration data clear 54 Engine colour balance adjust Dither 58 Copy mode pseudo resolution smoothing process 46 Copy Image Density Adjustment cont 59 Copy mode pseudo...

Page 31: ...int test Colour mode 2 Engine colour balance patch print mode 4 Printer self print test 256 gradations 64 Self test cont 5 Printer self print test PCL 6 Printer self pint test PS 7 Print adjustment pattern SIM 46 21 65 LCD Operation Adjustment 1 LCD touch panel adjustment 2 LCD touch panel adjustment display 5 Operation panel key input check 66 Fax Operation Adjustment 1 FAX Soft SW setting 2 99 2...

Page 32: ...Standard target select of printer half tone auto adjustment 27 Scanner target of printer calibration setup Service 28 Standard target of printer colour calibration Service 31 Printer calibration data clear 33 Printer screen gamma adjustment 34 Engine maximum density adjustment 36 Printer low density adjustment 52 Printer Gamma default adjustment 54 Printer colour balance adjust 70 MFP PWB SRAM dat...

Page 33: ...a process error E7 94 MFP PWB DIMM memory check error 95 Printer PWB DIMM memory check error 96 MFP PWB DIMM memory check error A0 LSU LD PWB EEPROM R W Error K A1 LSU LD PWB EEPROM R W Error C A2 LSU LD PWB EEPROM R W Error M A3 LSU LD PWB EEPROM R W Error Y EE EC Auto toner density adjustment error EL Auto toner density adjustment error Overtoned EU Auto toner density adjustment error Undertoned...

Page 34: ...or MFP Printer 92 Printer PWB hardware error H2 00 Thermistor open trouble TH_UM_AD2 01 Thermistor open trouble TH_LM 02 Thermistor open trouble TH_US 03 Thermistor open trouble TH_UM_AD1 H3 00 Fuser high temperature TH_UM 01 Fuser high temperature TH_LM 02 Fuser high temperature TH_US H4 00 Fuser low temperature TH_UM_AD2 01 Fuser low temperature TH_LM 02 Fuser low temperature TH_US H5 01 5 conti...

Page 35: ...d error HDD system storage data area error Machine adjustment data error HDD user authentication check sum error Water mark check error SCU PWB EEPROM read write error 81 SCU PWB EEPROM check sum error 90 PCU PWB EEPROM read write error 91 PCU PWB EEPROM check sum error U6 00 Paper feed desk tray 3 4 communication trouble PCU 01 Tray 1 lift motor trouble Desk 02 Tray 2 lift motor trouble Desk 10 D...

Page 36: ..._N3 CPFD2 not reached JAM Desk upper stage feed paper CPFD2_N4 CPFD2 not reached JAM Desk lower stage feed paper MFT Manual feed tray paper feed JAM PPD1 not reached PPD1_N1 PPD1 not reached JAM cassette 1 feed paper PPD1_N2 PPD1 not reached JAM Main cassette 2 feed paper PPD1_N3 PPD1 not reached JAM Desk upper stage feed paper PPD1_N4 PPD1 not reached JAM Desk lower stage feed paper PPD1_NA PPD1 ...

Page 37: ... Desk lower stage feed paper PPD1_S1 PPD1 Remaining Jam Main cassette paper PPD1_S2 PPD1 Remaining JAM Main cassette 2 feed paper PPD1_S3 PPD1 Remaining JAM Desk upper stage feed paper PPD1_S4 PPD1 Remaining JAM Desk lower stage feed paper PPD1_SM PPD1 Remaining JAM Manual feed tray feed paper PPD1_SA PPD1 Remaining JAM ADU reefed paper PPD1_S2 PPD2 Remaining Jam Main cassette paper PPD2_S2 PPD2 R...

Page 38: ...eached JAM SPPD2_NR SPPD2 reverse not reached JAM SPPD1_S SPPD1 remaining JAM SPPD2_S SPPD2 remaining JAM SPPD3_S SPPD3 remaining JAM SPPD4_S SPPD4 remaining JAM SPPD2_SR SPPD2 reverse remaining JAM SPSD_SCN Exposure start notification timer end P_SHORT PPD2 JAM Finisher communication error detection SDFS_S Paper JAM ICU_REQ ICU factor stop JAM STOP_JAM Emergency stop JAM Desk Sensor Location ...

Page 39: ...ing JAM Desk 1 feed paper DPFD1_S4 DPFD1 Remaining JAM Desk 2 feed paper DPFD2_S4 DPFD2 Remaining JAM Desk 2 feed paper TRAY4 Cassette 4 Desk 2 paper feed JAM Inner Finisher Sensor Location Code Content Code Content FPPD1_N Inlet port not reached JAM FPPD1_S Inlet port remaining JAM FPDD_S Bundle exit remaining JAM FIN_TIME Early reaching JAM FSTPD_S Paper exit remaining JAM FSTPLJ Staple JAM ...

Page 40: ...ata 4GB 2 CF Card Memory Memory for Intel Atom Processor 3 DIMM Memory 2 Not Used 4 DSK Flash Memory Stores the DSK program data 5 Printer Flash Memory Stores the printer program data 6 DIMM Memory 3 Memory for the printer DDR 512MB 800MHz 7 DIMM Memory 4 Memory for XPS DDR 1GB 800MHz 3 1 2 4 5 6 MFP MX PB14 Memory locations ...

Page 41: ...Repair Hints 41 Document Solutions After Sales Service ...