Chapter 15: Troubleshooting
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Chapter 15: Troubleshooting
This section contains common troubleshooting tips that you may encounter while
using the device. If you need additional assistance, please contact our customer
service.
Problem
Solutions
My device hangs or gives
no response.
The battery of this phone is not removable. When the
system hangs or gives no response, do the following:
1. Press the
Power
and
Volume Down
buttons at the
same time for 15 seconds and the phone will
automatically turn off.
2. Then release the buttons. The system will
automatically reboot.
The above actions will not affect the data stored in the
phone memory. Please do not worry.
If there is still no response, the battery level might be
low. Charge the battery first and repeat above steps.
Or, contact your dealer.
Cannot remove the SIM
adapter (micro SIM to
SIM) that was inserted
into the SIM card slot.
Do not use force to pull out the SIM adapter as it may
cause damage to the SIM host module.
You can go to our service center for help or refer to the
following video for the solutions to solve this problem:
http://www.youtube.com/watch?v=cCMcMkEJAIU
Basically, you have to protect the SIM PIN connectors
first before pulling out the adapter.
Note:
Be sure to use the proper and suitable SIM
adapter.
Summary of Contents for SH930W
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