EN -16-
CHAPTER -7: BEFORE CALLING AFTER-SALES SERVICE
Your fridge is not operating
Check if:
• There is power
• The plug is correctly connected to the socket
• The plug or mains fuse has blown
• The socket is faulty. Examine this by plugging your fridge into a working socket.
The appliance performs poorly
Check if:
• The appliance is overloaded
• The doors are closed properly
• There is any dust on the condenser
• There is enough space near the rear and side walls.
Your fridge is operating noisily
Motor noise:
Indicates the compressor is operating normally. The compressor may cause more noise for a short
time when it is first activated.
Bubbling noise and splash:
Due to the flow of the refrigerant in the tubes of the system.
Air blowing noise:
Indicates normal operation of the system due to the circulation of air.
There is a build-up of humidity inside the cooler
Check if:
• All food is packed properly. Containers must be dry before being placed in the fridge.
• The fridge door is opened frequently. Humidity of the room enters the fridge when the doors are opened.
Humidity increases faster when the doors are opened more frequently, especially if the humidity of the room
is high.
The door is not opening and closing properly
Check if:
• There is food or packaging preventing the door from closing
• The door compartments, shelves and drawers are placed properly
• The door joints are broken or torn
• Your fridge is level.
About the water dispenser;
If the water flow is abnormal;
Check that;
• The tank is well installed.
• The tank gaskets are well assembled.
If dripping occurs;
Check that;
• The tap is well assembled.
• The tap gaskets are well assembled.
Recommendations
• If the appliance is switched off or unplugged, wait at least 5 minutes before plugging the appliance in or
restarting it in order to prevent damage to the compressor.
• If you will not use your fridge for a long time (e.g. in summer holidays) unplug it. Clean your fridge according to
chapter cleaning and leave the door open to prevent humidity and smell.
• If a problem persists after you have followed all the above instructions, please consult the nearest authorised
service centre.
• The appliance you have purchased is designed for domestic use only. It is not suitable for commercial or
common use. If the consumer uses the appliance in a way that does not comply with this, we emphasise that
the manufacturer and the dealer will not be responsible for any repair and failure within the guarantee period.
