Sharp SJ-SC11CMXIF-EN, User Manual

EN -10-

CHAPTER -6: TROUBLESHOOTING

Your Freezer is equipped with a built in fault detection system, which is able to give you guidance should your freezer 

not operate as expected. In the event of an error code will be displayed on the control panel. The most common error 

codes are shown below. If your freezer displays a code not shown below contact the Sharp help-desk.

Check Warnings;

If your freezer is not operating;

• 

Is there a power failure?

• 

Is the plug connected to the socket correctly?

• 

Is the fuse of the socket to which the plug is connected or the main fuse blown?

• 

Is there any failure at the socket?  To check this, plug your refrigerator into a known working socket.

If your freezer is not cooling enough;

• 

Is the temperature adjustment right?

• 

Is the door of your freezer opened frequently and left open for a long while?

• 

Is the door of freezer closed properly?

• 

Did you put a dish or food on your freezer so that it contacts the rear wall of your freezer so as to prevent the 

air circulation?

•  Is your freezer filled excessively?

• 

Is there adequate distance between your freezer and the rear and side walls?

•  Is the ambient temperature within the range of values specified in the operating manual?

If the food in your freezer is over cooled

• 

Is the temperature adjustment right?

• 

Are there many food recently put inside the freezer?

If your freezer is operating too loudly;

To maintain the set cooling level, compressor may be activated from time to time. Noises from your freezer at this time 

are normal and due to its function. When the required cooling level is reached, noises will be decreased automatically. 

If the noises persist;

• 

Is your appliance stable? Are the legs adjusted?

• 

Is there anything behind your freezer?

•  Are the shelves or dishes on the shelves vibrating? Re-place the shelves and/or dishes if this is the case.

• 

Are the items placed on your freezer vibrating?

Normal Noises;

Cracking (Ice cracking) Noise:

• 

During automatic defrosting.

• 

When the appliance is cooled or warmed (due to expansion of appliance material).

Short cracking:

 Heard when the thermostat switches the compressor on/off.

Compressor noise (Normal motor noise):

 This noise means that the compressor operates normally Compressor 

may cause more noise for a short time when it is activated. 

Bubbling noise and splash:

 This noise is caused by the flow of the refrigerant in the tubes of the system.

Water flow noise:

 Normal flow noise of water flowing to the evaporation container during defrosting. This noise 

can be heard during defrosting.

Air Blowing Noise (Normal fan noise):

 This noise can be heard in No-Frost freezer during normal operation of 

the system due to the circulation of air.

If humidity builds up inside the freezer;

• 

Has the food been properly packaged? Have the containers been well dried before they were put into the 

freezer?

• 

Is the door of the freezer opened very frequently? When the door is opened, the humidity found in the air in the 

room enters the freezer. Especially if the humidity rate in the room is too high, the more frequently the door is 

opened the faster will be the humidification.

If the doors are not opened and closed properly;

• 

Do the food packages prevent closing of the door?

• 

Are the door freezer, baskets and Ice box placed properly?

• 

Is door gasket broken or torn?

• 

Is your freezer on a level surface?

Alarm indicator led is 

turning on

ERROR TYPE

WHY

WHAT TO DO

"Failure 

Warning"

There is/are some part(s) 

Out of order or there is a 

failure in cooling process

Check the door is open or not. 

If the door is not open, contact 

the Sharp helpdesk as soon as 

possible.