Troubleshooting
125
Call quality is poor.
•
Your current location may not
provide good call quality (i.e., in a
car or train). Move to a location
where radio signal strength is
stronger.
Cannot access network
service.
•
Check where your account has
been registered and where the
service is available.
Cannot send or receive text
message.
•
Make sure you are correctly
subscribed for the Short Message
Service, that the network
supports this service, and that
the centre number is set up
correctly. If not, contact your
network service provider.
Cannot connect to
Multimedia Messaging
Service provider.
•
MMS settings and configuration
may be missing or incorrect or
the network does not support it.
Check your service provider’s
access point number.
Contact your service provider to
confirm the correct settings.
Limited memory available.
•
Delete any unnecessary data.
Problem
Solution
Call is terminated
unexpectedly.
•
Magnetised objects such as
health necklaces placed near the
phone may terminate the call.
Keep your phone away from such
objects.
No entries are displayed in
the Phonebook.
•
Confirm that the Source setting
(Handset or SIM/USIM) is made
correctly.
Cannot receive OBEX data.
•
The OBEX data can only be
received in standby. The
message “Please return to
stand-by.” is displayed.
Problem
Solution
