Customer Support
for PocketMail™ Service
E-mail:
custserv@pocketmail.com
Phone:
800-390-5036
(Monday – Friday 8am–5pm PST)
Web Site: www.pocketmail.com
Tasks you can perform from here are:
• Mailbox Consolidation
The PocketMail Network can grab copies of your
electronic mail from your existing accounts and
send them transparently to your PocketMail device.
With this feature, you can access your existing
electronic mail accounts from anywhere.
• Clear Old Messages
• Clear All Messages
Note: The clear Old Messages and Clear All Messages features
are also accessible through PocketTools in your TM-20.
Customer Support Reference
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Note: PocketMail™ Service described in this guide is the
responsibility of PocketScience Inc. The description and
features of the service in this guide are delivered from
PocketScience Inc. SHARP is not responsible for the
performance or support of PocketMail Service.
Welcome to PocketMail™ Service
4. Reading Received Messages
1.
Press
INBOX
.
You should have three new messages welcoming you to
PocketMail, as shown below.
Message Sender
Message Subject
' ' indicates a new unread message. Once read,
the dot disappears.
New Message Indicator:
2.
Select a PocketMail message using
or
and press
ENTER
to open the selected message.
•
,
: Use to scroll message.
,
ENTER
: Use to close message.
Congratulations! You have just discovered how easy it is to
send and receive PocketMail messages.
For more complete instructions on using your new unit, refer
to the operation manual. Some features you may wish to use
right away are:
Message Title Preview–
is ideal for those who receive many messages a day.
Mailbox Consolidation–
sends copies of incoming messages from your other
electronic mail accounts to your TM-20.
Three Common Uses for the TM-20
1. Primary E-mail account
If you don’t have a PC, or if you have a PC but aren’t connected to
the Internet you can use the TM-20 as your primary E-mail
account. Or perhaps you have E-mail at work but can’t use it for
personal E-mail. Now you have your own personal E-mail account
where you can send/receive messages with complete peace of
mind and privacy.
2. Second “Mobile” E-mail account
If you already have business E-mail, PocketMail account is a great
second E-mail account for when you are mobile. Just like you give
people your cell phone number when you are out of the office, give
important people your new PocketMail E-mail address when you’re
out of the office.
With PocketMail Service, it’s easy; simply use the TM-20’s Group
function to create groups of up to 10 of your most frequent
contacts and send a message to them every time you travel. They
can then simply REPLY to your message every time they want to
reach you.
3. Second “Mobile” Personal E-mail account
Already have a private E-mail or Hot Mail account? If your ISP
(Internet Service Provider) offers POP3 access you can get copies
of your mail sent to your PocketMail account and then access
these messages via the TM-20. It’s as easy as logging on to the
PocketMail web site (www.pocketmail.com) and choosing the
“Mailbox Consolidation” option. Don’t worry, your original E-mail
account will still have all your unread messages intact. Optionally
you can even set the TM-20’s return address to your original
E-mail account. Then when they reply to you, you’ll get the reply in
your original E-mail account (which will of course be forwarded to
you PocketMail account as well).
Status Symbol Guide
" " Message has been replied to.
" " Message has been read.
" " Unread Message.
" " Message title has been marked for complete download.
" " This is only a Message title (no body).
'' " Message has been forwarded.
" " Message is on hold.
" " Incomplete message.
" " Message has been sent.
" " Message will be sent on next logon.
