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*Warranty Terms & Conditions:
Products must be returned to the place of purchase at the buyer's expense
for warranty assessment.
Returned products must have a completed Warranty & Returns Form
accompanied by
proof of purchase
.
Sherpa 4x4 is not liable for items lost or damaged during return freight.
If the returned product is not covered under warranty the buyer is liable for the
shipping costs to return the product to the buyer.
Warranty and Returns are processed as fast as possible but can be up to 21
days depending on availability of parts and service technicians.
The warranty starts from the date of purchase.
Excessive corrosion is not covered under warranty. Corrosion cases will be at
the discretion of Sherpa 4x4. Ingress or water, mud and dust will not void your
winches warranty however users should be able to show proof they have
made efforts to maintain their winch if they are operating in environments
which result in this type of ingress.
Synthetic rope is not covered under warranty if damage is due to neglect or
general wear and tear. This will be at the discretion of Sherpa 4x4.
Steel cables which are kinked or frayed due to improper operation are not
covered under warranty.
The Sherpa 4x4 Product Warranty does not include any defect caused by
abuse, accident, improper installation or operation, lack of reasonable care,
loss of parts, unauthorised modifications, tampering or attempted repair by an
unauthorised person.
If any object comes into contact with the winch causing damage, it is
NOT
covered by warranty.
This warranty does not cover general wear and tear incurred by normal use of
the product.
Modifications to the winch, control box or wiring may void this warranty and
will be at the discretion of Sherpa 4x4.