WARRANTY & SERVICE
HOME & DOMESTIC USE LIMITED WARRANTY - AUSTRALIA & NEW ZEALAND
SHERWOOD™ products are engineered and manufactured with pride for excellent performance, value and years of trouble free operation.
In the unlikely event however that you should have trouble with your SHERWOOD™ product we are pleased to offer this warranty. It is
important that you read the contents of this warranty and be familiar with your rights and obligations.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be
excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to
the supply of goods and services which cannot be excluded, restricted or modified.
Scope Of Warranty:
SHERWOOD™ warrants to the original retail purchaser that we will repair or replace, at our option, any SHERWOOD™ product which is
found to be defective in material and/or workmanship for a period of
12 months
from the date of purchase. During the warranty period,
an authorized SHERWOOD™ Service Centre will provide both parts and labour free of charge to correct any defect in materials or work-
manship, subject to the warranty terms and conditions.
Warranty Terms & Conditions:
• This warranty is valid within Australia and New Zealand for SHERWOOD™ products purchased in Australia or New Zealand for domes-
tic home use only
and where used in accordance with any instructions provided with or on the product.
• The warranty shall be void if the serial number is removed, defaced or altered in any way.
• You must provide a copy of the original purchase receipt to obtain warranty repairs. We reserve the right to quote for and or charge
for repairs outside the warranty period or where the date of original purchase cannot be verified.
•
Warranty repairs must be undertaken by an authorised SHERWOOD™ Service Centre. Visit our web site for the location of your near
-
est SHERWOOD™ Service Centre at www.sherwood-av.com.au
•
No person is authorised to make or give any assertions, statements or undertakings whether expressed or implied about other, or
additional to, the terms of this warranty.
•
We reserve the right to make changes or improvements in design or manufacture without any obligation to change or improve previ
-
ously manufactured product. SHERWOOD™ shall not be responsible for incidental and or consequential damages or loss.
What Is Not Covered:
• The cost of delivery and insurance in transit to the service centre.
• It is your sole responsibility to arrange for your product to be forwarded to your nearest SHERWOOD™ Service Centre for repair or
replacement.
•
Time taken to investigate your warranty claim where the product is found to be in good working order. This includes where you have
not followed instructions contained in any manuals provided with the product or where the fault is caused by use with incompatible
equipment and or software.
•
Warranty repairs where the product has been tampered with, altered, modified or repaired by any unauthorized person/s.
•
Misuse, mishandling or abuse to the product including cosmetic imperfections, scratches, Acts of God and or electrical surges.
•
Normal wear & tear and maintenance, cleaning, periodic check-ups or charges for installation, removal or re installation of the prod
-
uct.
• Audio or video data stored on your Smartphone, iPod or similar music storage device and or other devices used with or connected to
your SHERWOOD™ product or media of any type.
When You Need Service:
• If you do require warranty service please visit our web site at www.sherwood-av.com.au for details of any warranty updates and
the location of your nearest SHERWOOD™ authorised Service Centre. Alternatively you may contact our office directly via phone or
e-mail. Contact details can be found at the bottom of this page.
• Securely pack and send the product to the SHERWOOD™ authorised Service Centre. DO NOT return any accessories with your prod-
uct unless the accessory is malfunctioning.
• We strongly suggest transit insurance as we cannot be responsible for products lost and or damaged when in transit to the Service
Centre.
•
Include a clear description of the problem you are experiencing with your product and your name, address and daytime contact
details.
This warranty gives you specific legal rights and you may have other rights which vary from location to location. This limited warranty
does not intend to affect these rights in any way whatsoever.
PROUDLY DISTRIBUTED IN AUSTRALIA BY:
VOLITION AUSTRALIA PTY LTD
20 Corporate Boulevard, Bayswater VIC 3153 Australia
PHONE: 03 9729 9300 / FAX: 03 9729 7900
Web: www.sherwood-av.com.au
Email: service@volition.com.au
PROUDLY DISTRIBUTED IN NEW ZEALAND BY:
THE VOLITION GROUP (NZ) LTD
C\- 20 Corporate Boulevard, Bayswater VIC 3153 Australia
PHONE: 0800 865 484 / FAX: 09 925 1124
Web: www.sherwood-av.co.nz
Email: service@volition.com.au
14
