ShoreTel 110, User Manual

Page 1: ...ShoreTel 110 IP Phone User Guide ...

Page 2: ... presented including but not limited to typographical arithmetic or listing errors Trademarks ShoreCare ShoreWare and ShoreGear are registered trademarks of ShoreTel Inc in the United States and or other countries ShoreTel ShorePhone Office Anywhere and ShoreTel Smart are trademarks of ShoreTel Inc in the United States and or other countries Patents This product is covered by one or more of the fo...

Page 3: ...ng a Call 10 Placing a Call On or Off Hold 10 Transferring a Call 10 Parking and Unparking Calls 10 Silently Monitoring Barging In 11 Changing Call Handling Mode and Forwarding 11 Changing Extension Assignment 11 Toggling the Hunt Group Status 12 VOICE MAIL 13 Logging Into the Main Menu 13 Logging In from Another Extension 13 Logging In from an External Phone 13 Listening to and Interacting with N...

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Page 5: ...your administrator assigned you a password enter it now otherwise enter a default password of 1234 and press Redial Inte rco m Confe renc e V oice Mai l Transfe r Hold Handset with Finger Rest LCD Display 1 x 16 characters Indicator LED Flashing light alerts user to incoming calls and unheard voice messages Function Keys Perform core telephony functions Audio Control Keys Mute key becomes illumina...

Page 6: ...l Step 6 Press for voice mail options Step 7 Press to re assign the extension then press You are now logged in Your phone can receive calls and you can check for new messages Your extension number appears on the display alternating with the time and date You can log in to any ShoreTel IP phone on your network to change your extension assignment to that phone See Changing Extension Assignment on pa...

Page 7: ...again The three way call is established To disconnect the party you added press again With the appropriate permissions from your administrator you can then use Personal Call Manager software to conference up to six parties in a call Using the Intercom The Intercom function allows you to connect with another party without ringing the party through a call line You and the recipient must be using Sho...

Page 8: ... of the following options while listening to the mailbox greeting Bypass greeting and leave a message then hang up to send it Transfer to assistant Forward to recipient s FindMe destination an optional number where calls can be forwarded if enabled otherwise you will be prompted to record a message Transfer to auto attendant After message recording select from one of the following options Message ...

Page 9: ...ncoming call on your phone If the information is available the caller s name and number appear on your display To answer the call lift the handset Adjusting the Ring and Listening Volume Pressing and on the Volume button adjusts The volume of your phone s ringer while the handset is on hook and the speakerphone is off By pressing repeatedly you can turn the ringer volume off The listening volume w...

Page 10: ...ive Placing a Call On or Off Hold To place a call on or off hold press After pressing hold you ll hear a stutter and then dial tone At this time you can press again to make the next call in the stack active If you have multiple calls on hold continue pressing to locate the call you want Transferring a Call To transfer a call from your extension to another extension or outside number press then dia...

Page 11: ...mode By default your phone is set to Standard mode which allows you to answer all incoming calls Other mode options include In a Meeting Out of Office Extended Absence and Custom To select a different mode log into voice mail and press for Additional Options then press option and follow the prompts Changing Extension Assignment With the appropriate permissions set by your administrator you can ass...

Page 12: ...tatus from busy to not busy or vice versa by dialing This feature is especially useful when hunt group members are in a meeting or leave work early If you are a member of more than one hunt group you must enter the extension associated with the desired hunt group after dialing the access code above ...

Page 13: ...followed by your password and then Logging In from an External Phone To log in to the main voice mail menu from an external phone dial the voice mail access number provided by your system administrator press then your extension then your password followed by Listening to and Interacting with New Messages From the Main Menu you can listen to and replay new messages by pressing To interact with new ...

Page 14: ...the message Continue to next message Sending Messages from Voice Mail From the Main Menu you can send messages by pressing The following options are available while recording your message Cancel Done recording Review Rerecord After you are satisfied with your recording you will be prompted to enter the recipient s extension At this time you have the option to press Additional addressing options Lo...

Page 15: ...ersonal mailbox then press one of the following Record personal greeting NOTE When you record a personal greeting it is linked to the active call handling mode Record your personal greeting for the currently active mode at the tone and press then select from the following options Accept Review Rerecord Delete Cancel Choose call handling mode For more information on call handling see Changing Call ...

Page 16: ... of your message s delivery as well as your name Record your name Press when you are finished recording your name then choose from the following options Accept Review Rerecord Delete and use default system recording Cancel Listen to your deleted messages As a safeguard against accidental erasures the system retains deleted messages for a few hours To listen to your deleted messages press Voice mai...

Page 17: ...oice messages heard after e mail delivery Change agent state Log in and assign extension Log out Log in without assigning extension Change FindMe forwarding state Your FindMe forwarding destination is a temporary number where all calls are forwarded when enabled Set this destination in Personal Call Manager or Web Access Enable Disable Previous menu Log Off Return to Auto Attendant Hear Mailbox St...

Page 18: ...messages Step 3 Press to confirm deletion Problem Your display reads No Service Solution Your phone is temporarily inoperable Contact your administrator Problem Your display is blank Solution You have no power Contact your administrator Viewing Phone Information To view information about your phone such as IP address subnet mask version and MAC address follow these steps Step 1 With the phone on h...

Page 19: ...hese steps Step 1 With the phone on hook press The LED should not light and you shouldn t hear any tones if this isn t the case lift and replace the handset Step 2 Dial the digits on the keypad that correspond with R E S E T then press Your phone reboots ...

Page 20: ... Silently Monitoring Barging In ext ext Changing Call Handling Mode and Forwarding password Changing Extension Assignment password Toggling the Hunt Group Status Troubleshooting Viewing Phone Information I N F O Rebooting Your Phone R E S E T Logging Into Voice Mail password Logging Into Voice Mail from Another Extension ext password Logging Into Voice Mail from an External Phone access number ext...

Page 21: ...e to Next Message Sending Messages from Voice Mail Listening to Saved Messages Mailbox Options Record Personal Greeting Choose Call Handling Mode Reassign Extension Set Your Password Disable or Enable Envelope Information Record Your Name Listen to Your Deleted Messages Remove Deleted Messages Additional Options Log Off Return to Auto Attendant Hear Mailbox Status ...

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