12
Answering Additional Calls
With the appropriate permissions (set by your system administrator), your
212k phone can receive up to 12 incoming calls at once simply by pressing
one of the custom buttons which has been programmed for a call appearance.
If you receive an incoming call while you are on the phone, you can press the
custom call appearance key to answer the incoming call, and the current call
will automatically be put on hold.
Transferring a Call
To transfer a call from your extension to another number:
Step 1
Press the Transfer button
. The call is put on hold.
Step 2
At the prompt, dial the number (or press the extension's
custom key, or use the Directory to find the party).
Step 3
Speak to the recipient before transferring.
After consultation, press the
Yes
soft key to complete the
transfer, or press the
No
soft key to abandon the transfer and
return to the original call.
Making a Conference Call
To conference a party into a connected call:
Step 1
Press the Conference button
. The call is put on hold.
Step 2
Enter the extension of the party you would like to
conference.
Step 3
When the far end answers, you can consult with the party
and press the “Yes” soft key to complete the conference.
Otherwise, press the “No” soft key to disconnect the party
you added and to return to the original call.
You can list the conference call participants by pressing the
Menu button
(List). To drop one of the parties, press the
associated button for that party and confirm with “Yes” to
drop the party or “No” to return to the list.
With the appropriate permissions (set by your system
administrator), you can conference up to six parties in a
single call.
T r a n s f e r
C o n f e r e n c e
