16
User Guide
ShoreTel IP Phone 230/230g
ShoreTel IP Phone 230/230g
Placing a Call On or Off Hold
1
or
You can dial the recipient's number on the keypad, then press the
Intcom
soft key; press the
HangUp
soft key to hang up.
Placing a Call On or Off Hold
To place a call on hold, press the Hold button
, or press the call's custom key, if available. On the
ShoreTel 230 and 230 phones, the custom key blinks green, at which point you can safely place the
handset on hook (or press the speaker or headset button) without ending the call. To take the call off
hold, press the custom key with the blinking green LED, or press the Hold button
again.
If you are not on another call while a call is on hold, you will hear a reminder ring in 15 seconds and at
one-minute intervals after that. If you have received several calls, you will receive a reminder ring for
the call that has been on hold the longest.
If you have multiple calls on hold, you can press the green blinking LED associated with the call that
has been placed on hold to answer that call.
If you have more than one call on hold, you'll hear a dial tone. At this time, you can press the Hold
button
again to make the next call in the stack active. Note that the LED associated with an
active call will light solid green, while calls that have been placed on hold will blink.
Redialing and Checking Missed Calls
You can use the Redial function to dial not only the last number you called, but the last several calls
you made and received, including those you missed (denoted by
the
icon). The date and time
information appears directly above the soft keys for the selected call. To redial a call:
Press
. Press it again to dial the last number you called.
or
Use the Scroll button to select the number you want to call, then press the
Dial
soft key. (You can
also press the
Intcom
soft key to intercom the recipient.)
Note
An intercom call overrides all other Availability states on the dialed extension. This allows you to
intercom a user whose phone is forward always to voice mail.
Hold
Hold
Hold
Redial
