ShoreTel Ip 230, User Manual

Page 1: ...ShoreTel IP Phone 230 230g User Guide September 28 2015...

Page 2: ...typographical arithmetic or listing errors Trademarks ShoreTel ShoreTel and logo Brilliantly Simple Brilliantly Simple Communication ShoreTel Connect ShoreTel Connect ONSITE ShoreTel Connect CLOUD an...

Page 3: ...olume 17 Adjusting Speakerphone Volume 17 Muting an Active Call 17 VOICE MAIL 17 Logging Into the Main Menu 17 Logging In from Another Extension 18 Logging In from an External Phone 18 Leaving a Messa...

Page 4: ...5 Toggling the Hunt Group Status 36 Overhead Paging 36 Using Group Paging 36 Parking and Unparking Calls 36 SHORETEL CONNECT CLIENT SOFTWARE 37 WEB ACCESS 38 TROUBLESHOOTING 38 Viewing Phone Informati...

Page 5: ...ferring a Call 14 Making a Conference Call 15 Using the Intercom 15 Placing a Call On or Off Hold 16 Redialing and Checking Missed Calls 16 AUDIO CONTROLS 17 Adjusting Ring Tone Volume 17 Adjusting Ha...

Page 6: ...stom Buttons 28 Bridged Call Appearances 31 Silent Monitor Barge In 32 Silent Coach 32 Shared Call Appearance 33 Shared Call Appearance Inbound and Outbound Calls 33 Extension Monitoring 34 Whisper Pa...

Page 7: ...tus Handset with Finger Rest Scroll Button Select options in interface LCD Display 141 x 44 pixels monochrome Soft Keys Context sensitive functions defined on display Indicator LED Flashing light aler...

Page 8: ...l Appearance States Off Off Idle Off Off Idle and DND Off Off Idle and Message Waiting Off Orange Steady on Idle Message Waiting and DND Green Steady on Green Steady on Off Hook Green Steady on Green...

Page 9: ...Held or Parked Call or Conference Call Off Red Steady on Monitored Ext on Active Call Off Red Steady on Monitored Ext on Conference Call Green 200ms on 100ms off 700ms on 1000ms off Green 200ms on 10...

Page 10: ...ine In Use Green 250ms on 250ms off Green 250ms on 250ms off Held or Parked Call or Conference Call Icon Blink Icon 230 LED Color and Blink Pattern 230G LED Color and Blink Pattern State Feature Key W...

Page 11: ...ator assigned you a password enter it now otherwise enter a default password of 1234 and press Enter a new password followed by Check with your system administrator for password length Repeat to confi...

Page 12: ...ernal call dial the trunk access code then the phone number To end a call hang up the handset Using the Speakerphone To place an internal call press the Speakerphone button and dial the extension To p...

Page 13: ...phones the call key also blinks green If the information is available the caller s name number and the incoming call icon appear on your display as shown in the figure below The caller s name may be...

Page 14: ...t key to complete the transfer to an extension Answering Additional Calls With the appropriate permissions you can receive up to 16 incoming calls at once The maximum number is set by your system admi...

Page 15: ...nfrn soft key to ring the party directly or Dial the number and press the Conslt soft key to speak with the recipient before ringing him or her into the conference call After consultation press the Ye...

Page 16: ...n hold you can press the green blinking LED associated with the call that has been placed on hold to answer that call If you have more than one call on hold you ll hear a dial tone At this time you ca...

Page 17: ...d press and on the volume button Adjusting Speakerphone Volume To adjust the speakerphone volume while the speakerphone LED is illuminated press and on the volume button Muting an Active Call To mute...

Page 18: ...external phone dial the voice mail access number provided by your system administrator press then your extension then your password followed by Listening to and Interacting with New Messages From the...

Page 19: ...g to a message you may contact the assistant to inquire or share information about a voice mail Continue to next message Cancel message review Sending Messages from Voice Mail From the Main Menu you c...

Page 20: ...ept for option 2 Mailbox Options Press to access various options for your personal mailbox then press one of the following Record personal greeting Record your personal greeting for the current active...

Page 21: ...ge caller ID and or the recorded name of the person who left the voice mail message Record your name Press when you are finished recording your name then choose from the following options Accept Revie...

Page 22: ...very Enable e mail delivery with voice message attached Mark voice messages heard after e mail delivery Change agent state Log in and assign extension Log out Log in without assigning extension Change...

Page 23: ...the mailbox greeting Bypass greeting and leave a message then hang up to send it Transfer to assistant Forward to recipient s Find Me destination an optional number where calls can be forwarded if en...

Page 24: ...button followed by your password and then Verify that the 1 Availability is highlighted and then press the Edit soft key Scroll to the desired setting and press the OK soft key Press the Done soft key...

Page 25: ...ing Ring Tone You can choose between four distinctive ring tones to help you distinguish your phone from neighboring phones Press enter your password and press the OK soft key Scroll to select the Cha...

Page 26: ...he Agent State option is only available if your PCM client type is one of the following Workgroup Agent Workgroup Supervisor or Operator To change the agent state on your phone follow the procedure be...

Page 27: ...et or the speakerphone By default handsfree mode is disabled You can enable handsfree mode by doing the following Press the Options button followed by your password and then Scroll to Handsfree Mode o...

Page 28: ...ls your phone supports several other advanced functions If you use any of these features on a regular basis you may benefit by having your system administrator assign the desired function to the custo...

Page 29: ...custom key can be programmed to invoke the dial mailbox feature as well as optionally include a specific mailbox for quick one touch feature operation Dial Number Speed Dial The ShoreTel system allows...

Page 30: ...tom key can be programmed to invoke the send digits feature as well as include desired digits to be sent for quick one touch feature operation If you need this feature please review with your system a...

Page 31: ...or bridged across the many different phones in an organization You can place an outbound call using a bridged call appearance so others users can view the call activity To place an outbound call pres...

Page 32: ...er is the only call participant that can hear the initiator A Telephony Class of Service assigns Silent Coach rights Silent Coach can be initiated through various ShoreTel IP Phones To perform a Silen...

Page 33: ...ls and initiate outbound calls for an executive Programmable Buttons Executives and Assistant users access aBCAs and the hotline circuit from the ShoreTel Connect client or ShoreTel Phones through pro...

Page 34: ...he executive of the call in progress and provides instructions on picking up the call The executive picks up the held call by pressing the aBCA button as instructed by the assistant An executive exten...

Page 35: ...your phone and the target phone the Whisper Page feature lets you break into an active call in order to speak with an internal user This occurs without the remote caller hearing the interruption and w...

Page 36: ...peaking Hang up when you are finished If you hear an re order tone or intercept tone when you try to page paging may not be configured at your site or you may not have the necessary permissions Contac...

Page 37: ...concert with your IP phone to let you perform the following tasks dial by name or number change the Availability state open a SoftPhone session keep a 1000 line call history of inbound outbound and mi...

Page 38: ...ING Problem The voice mail system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages Solution The voice mail system includes recently deleted messa...

Page 39: ...ng or Disabling Handsfree Mode on page 27 for information on how to turn this feature off Problem Your phone s display does not show the date and time Solution Your phone cannot locate the time server...

Page 40: ...displayed only on 230g Tunnel Gateway displayed only on 230g Application File Name Boot File Name MAC Config File Name Config File Date Application Version build date Boot Version build date Country L...

Page 41: ...QUICK REFERENCE OF COMMON STAR CODES Office Anywhere Features Park a call ext UnPark a call ext Picking Up a Remote Extension ext Picking Up the Night Bell Using the Intercom ext Barge In ext Silent...

Page 42: ...42 User Guide ShoreTel IP Phone 230 230g ShoreTel IP Phone 230 230g Office Anywhere Features 1 Hang up Access other star codes from table above ext...