ShoreTel IP Phone 230/230g
Viewing Phone Information
1
ShoreTel IP Phone 230/230g
User Guide
39
Solution:
You have no power. Ensure the network cable is connected to the LAN port on the phone and
the appropriate network data port in your office space. Additionally, verify that you have a local AC
power adapter plugged in for your phone or that power is supplied by a PoE switch on your corporate
network. Contact your system administrator if this does not correct the issue.
Problem:
You have no dial tone when you go off hook, but otherwise your phone is working normally.
Solution:
You have activated "Handsfree Mode," which is a feature used by someone with an analog
phone using a headset. See
Enabling or Disabling Handsfree Mode
on page 27 for information on how
to turn this feature off.
Problem:
Your phone’s display does not show the date and time.
Solution:
Your phone cannot locate the time server. Contact the system administrator.
Viewing Phone Information
To view information about your phone, such as IP address, subnet mask, version, and MAC address,
follow these steps:
With the phone on hook, press the Mute button
.
The LED should
not
light and you shouldn't hear any tones; if this isn't the case, lift and replace the
handset.
Dial I-N-F-O on the keypad and then press
.
The following information is displayed and can be scrolled through by pressing
:
IP Address (DHCP)
Subnet Mask
Gateway
Link Speed (reflects speed of both ports)
FTP Server
Media Gateway Controller (MGC) Server
SNTP Server (IP address)
802.1Q VLAN ID setting
Note
This should only be done at the direction of your system administrator.
