24
Troubleshooting
Description
Resolution
Network or service error
If the signal is weak or signal receiving is poor, the
data reception may be lost. Please move to other
places and try again.
Slow or incorrect
response of touch
screen
• Remove the screen protective film. It is not
recommended to have protective film on the touch
screen.
• Make sure that your fingers are dry and clean
when tap the touch screen.
• Restart the device to clear the software error.
• If the touch screen is scratched or damaged,
please contact local service provider.
Device is frozen or
severe error
If the device is frozen or suspended, you may need
to turn off the application or reset the device. If the
device is frozen or responds slowly, Long press the
power button [
] for 8~10 seconds to restart the
device.
If the problem still exists, please restore to the
factory default setting which the process is: Open
the applications list on the main screen, select
Settings
→
Backup & reset
→
Factory data reset
→
Reset tablet PC.
The device sends alert
tone and the battery icon
flashes
The battery is going to drain. Please charge the
device.
The temperature of the
devices rises
It is normal tha the temperature of the device rises
when the high power comsumptive appliations are
being used for a long time.
Error when camera is
activated
• The memory has no or insufficient memory space
for the photo or video recording. Please move the
stored photos/videos to the PC to yield the
memory capacity for the new files.
• The battery power may not be suffient. Please
charge the device.
