Shure Incorporated
10/20
2.
3.
4.
5.
6.
7.
•
•
•
1.
2.
1.
2.
•
1.
2.
3.
•
1.
2.
Pair the earphones to your device using Bluetooth.
Note:
You will be asked to allow pairing the first time you connect PLAY to a Bluetooth device.
Connect to the ShurePlus PLAY app. Your earphones will automatically pair with the PLAY app when the Device tab is
selected.
Ensure that both earphone modules are paired with the device. If both earphone modules do not automatically connect,
tap the music tab and back into the device tab to connect.
Follow the step by step instructions in the app.
The progress bar will display update percentage progress. A notification will appear when download is complete.
If the update fails on the first attempt, check the list below for power and proximity requirements and repeat the
process.
Tip:
Follow these guidelines for the most reliable update.
Using the headphones or device while downloading may slow the download process.
Update requires a minimum charge of 50% on earphones and 50% on device.
Approximate download time for headphones and earphones is up to 60 minutes.
Troubleshooting
If you only hear sound from the right side, when listening to audio (other than a telephone call):
Pause the audio for 5-10 seconds to activate
Standby mode
(timing depends on which app you are using).
Press play. The audio should be heard in both earphones for the rest of the use session.
Another option:
Enable
Environment mode
with a double press.
Disable
Environment mode
with double press. This resets the audio, enabling both adapters.
To avoid this situation:
When pairing:
Begin pairing mode with the right adapter.
Select "Shure TW1" in the Bluetooth device list.
Power on the left adapter.
Already paired: power them both on at the same time
Reset paired devices list
You may find it necessary to reset the True Wireless adapters.
Place adapters in charging case
Press and hold both buttons, 7 seconds
The adapters reset.
