Chapter
9
Operating Instructions
Radio Frequency RFH620 Interrogator
60
©
SICK AG · Division Auto Ident · Germany · All rights reserved
8013105/0000/2009-05-12
Troubleshooting
9.3
Status protocol
Important
The status protocol remains even after switching the interrogator off and on again.
The interrogator differentiates between four types of error:
•
Information
•
Warning
•
Error
•
Fatal error
The interrogator only saves the last five entries for each of the error types.
9.3.1
Displaying the status protocol using the SOPAS-ET configuration software
In order to display the status protocol, the SOPAS-ET configuration software has to be online
and connected to the interrogator.
1. Connect the SOPAS-ET configuration software with the device.
2. Open the project tree RFH620,
SERVICE
,
SYSTEM
STATUS
, register tab
SYSTEM
INFORMATION
.
9.4
SICK support
If an error cannot be eliminated, it is possible that the interrogator is defective. The interro-
gator cannot be repaired by the user, meaning that it is not possible to re-establish func-
tions after a failure. However, the interrogator can be rapidly replaced by the user (see
chapter 8.4 Replacing an interrogator, page 57
>
If an error occurs which cannot be eliminated, please contact SICK service:
•
In Germany: Technical hotline of SICK Vertriebs-GmbH
– Tel. +49 211 5301-270
– Fax. +49 211 5301-100
– E-mail: info@sick.de
•
International: your appropriate SICK branch office and SICK subsidiary respectively.
– For telephone numbers and e-mail addresses, please see the back page of these
operating instructions
– For the postal address please visit
www.sick.com
.
>
Only return devices after consultation with the SICK service.
Important
Repairs to the interrogator should only be carried out by qualified and authorised SICK AG
service staff.
