10.3
Status log
NOTE
The status log is retained even after switching the device off and on again.
The device distinguishes between four types of fault:
■
Information
■
Warning
■
Fault
■
Critical fault
The device saves only the last five entries for each fault type.
10.3.1
Displaying the Status Log
To display the status log, the SOPAS ET configuration software must be connected with
the device online.
1.
Connect the SOPAS ET configuration software to the device.
2.
In the RFU6xx project tree open: Service > System Status.
10.4
SICK service
If the fault cannot be rectified, the device may be defective.
The device may not be repaired by the user. Interference with or modification of the
device will invalidate any warranty claims against SICK AG.
Rapid replacement of a device by the user is, however, possible.
b
Where a fault cannot be rectified, make contact with the SICK Service department.
To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation, serial num‐
ber, etc. to ensure faster telephone processing.
10.5
Repairs
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inval‐
idate any warranty claims against SICK AG.
10.6
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
TROUBLESHOOTING
10
8014335/ZTL9/2018-10-14 | SICK
O P E R A T I N G I N S T R U C T I O N S | RFU63x, RFU65x
83
Subject to change without notice
