Managerial Features
7-5
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Hunt Groups
A hunt group consists of a group of telephones set up to move an
incoming call automatically from one phone to another until it is
answered or the caller hangs up. A call to a hunt group is signaled by
long rings.
If your phone is a hunt group member, a hunt group call will advance
from your phone to the next member if your phone is busy. If your
phone has been assigned a No-Answer Advance class of service, a
hunt group call that rings your phone but goes unanswered for a
predetermined period will also advance to the next member. Note that
your system may have further restrictions, independent of hunt groups,
that affect to which phones and under which conditions calls can be
advanced.
The communications server provides two types of hunt groups: pilot
and station.
Pilot Hunt Group
A pilot hunt group must be set up at the communications server by
your system administrator, by grouping several phones together under
a number called a pilot extension. To call a pilot hunt group, you dial
its pilot extension. The pilot extension can be either an independent
number not assigned to any actual phone or the extension of the first
group member (the master extension). If a member not at the master
extension is called directly, the call is not treated as a hunt group call.
Your phone can be a member of an unlimited number of pilot hunt
groups, but not of both a pilot and a station hunt group at the same
time.
A caller to a pilot hunt group cannot initiate a callback request.
Station Hunt Group
To set up a station hunt group, a person who wants to be included sets
up a destination, which is the next extension to be hunted. Calls to that
person’s primary extension will then advance to their destination.
Summary of Contents for 120 Series
Page 1: ...User Guide ROLMphone 120 240 400 Series for 9751 CBX and Hicom 300 E CS ...
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Page 16: ...1 2 ROLMphone 120 240 400 Series User Guide Figure 1 1 The ROLMphone 120 240 400 Series ...
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