Siemens 120 Series, User Manual

Page 1: ...User Guide ROLMphone 120 240 400 Series for 9751 CBX and Hicom 300 E CS ...

Page 2: ...o work with you to help you prevent this type of unauthorized use of your telecommunica tions system NOTE This equipment has been tested and found to comply with the limits for a Class A dig ital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference when the equipment is operated in a commercial environment This equipme...

Page 3: ... Number PIN 1 10 Hold Transfer Connect 1 10 Other Frequently Used Keys 1 11 Feature Access Codes 1 12 Status Lights 1 13 Speaker 1 14 Speakerphone RP240 RP240E and RP400 1 14 Voice Volume Keys 1 14 Sounds 1 15 Ring Volume 1 17 Ring Tone 1 17 Optional Headset Adapter 1 17 Where to Go for Assistance 1 19 Getting Started 1 20 Chapter 2 Using Your Phone 2 1 Quick and Easy 2 1 Making a Call 2 2 Answeri...

Page 4: ...ne 2 23 Chapter 3 Making Calls 3 1 Bridged Call 3 1 Busy Override 3 3 Busy Standby Queuing 3 4 Callback Request 3 5 Conference 3 7 Picking Up Calls to Add to Conferences 3 10 Consultation 3 12 Direct Station Select DSS 3 13 Direct Trunk Select 3 16 Intercom Features 3 17 Buzz 3 17 Community Com Group Call 3 18 Community Com Group Speaker Call 3 19 Dedicated Intercom Call 3 20 Last Number Redial 3 ...

Page 5: ...and 6 2 4 4 Display Numbers for 6 3 and Higher 4 5 Reminder Messages and Notifications on Non Display Phones 4 6 Pickup 4 8 Group Pickup 4 8 Preview 4 9 Station Pickup 4 11 Universal Night Answer 4 12 Chapter 5 Moving Calls 5 1 Forwarding 5 1 Fixed Forwarding 5 1 Variable Forwarding 5 2 Other Forwarding Options 5 8 Follow Me Forwarding 5 8 Forced Forwarding 5 8 Relay Forwarding 5 8 Forwarding Retu...

Page 6: ...ing Yourself from a Hunt Group 7 7 Setup 7 8 PIN Authorization Features 7 11 Follow Me Forwarding 7 11 Forced Authorization 7 14 Remote Authorization 7 15 Class of Service Changeover 7 17 Trace Call 7 18 Appendix A Feature Access Codes A 1 Feature Access Codes A 1 Appendix B Help B 1 Introduction B 1 Self Test B 2 Begin the Self Test B 2 Evaluate the Self Test Results B 2 Other Problems B 2 ...

Page 7: ...1 1 The ROLMphone 120 240 400 Series 1 2 Figure 1 2 The ROLMphone 120 Telephone 1 3 Figure 1 3 The ROLMphone 240E Telephone 1 4 Figure 1 4 The ROLMphone 400 Telephone 1 6 Figure 1 5 RP120 RP240 RP400 Headset Adapters 1 18 ...

Page 8: ...viii ROLMphone 120 240 400 Series User Guide ...

Page 9: ...ix Tables Table 1 1 Line Key Status Light Flash Rates 1 13 ...

Page 10: ...x ROLMphone 120 240 400 Series User Guide ...

Page 11: ...g this guide Chapter 2 Using Your Phone explains how to make and answer calls and describes the difference between internal and external calls and briefly explains the features that can be used with them It also describes how to use a speaker a speakerphone the Hold Transfer Connect and Mailbox keys and how to change your phone s ring tone Chapter 3 Making Calls describes the many features you can...

Page 12: ...t can be dialed to use system features Appendix B Help presents some simple procedures you can use to correct problems with your phone Glossary The Glossary explains some of the technical terminology and concepts used in this guide Index The Index is useful for tracking down specific information ...

Page 13: ...ows customers to troubleshoot repair and replace their own phones The Customer Participation Information Guide provides information on maintaining spare parts and shipping broken phones back to the factory for repair or replacement GU30 1533 Customer Setup Installation Instructions is the basic manual for the Customer Setup program The Customer Setup program allows customers to install their own p...

Page 14: ...xiv ROLMphone 120 240 400 Series User Guide ...

Page 15: ...e model may have a display a speakerphone from 12 to 40 feature keys and multiple extensions These digital telephones work with your company s Siemens Communications Server to give you advanced easy to use telephone features The communications server is your facility s telecommunications system The RP240 and RP400 are multi line telephones the RP120 is a single line telephone The RP240E and RP400 ...

Page 16: ...1 2 ROLMphone 120 240 400 Series User Guide Figure 1 1 The ROLMphone 120 240 400 Series ...

Page 17: ...e 120 series offers three models The RP120 like the RP120H and RP120D has 12 feature keys and one extension The RP120H has a dual headset connection The RP120D has a data communications module DCM for attaching your phone to a terminal or personal computer with an RS 232C cable TRANSFER CONNECT HOLD CALL WTG ...

Page 18: ...sic has 24 feature keys and may have multiple extensions The RP240 like the RP240H and RP240D has 24 feature keys and a speakerphone and may have multiple extensions The RP240H has a dual headset connection The RP240D has a data communications module DCM for attaching your phone to a terminal or personal computer with an RS 232C cable TRANSFER CONNECT HOLD CALL WTG ...

Page 19: ...feature keys a speakerphone a two line display with up to 24 characters per line and may have multiple extensions The RP240EH has a headset connection The RP240ED has a data communications module DCM for attaching your phone to a terminal or personal computer with an RS 232C cable ...

Page 20: ...elephone The ROLMphone 400 series offers four models The RP400 like the RP400HR RP400D and RP400HD has 40 feature keys a speakerphone a two line display with up to 30 characters per line and may have multiple extensions The RP400HR has connections for two headsets and a recorder TRANSFER CONNECT HOLD ...

Page 21: ...ications module DCM for attaching your phone to a terminal or personal computer with an RS 232C cable The RP400HD has a dual headset connection and a data communications module DCM for attaching your phone to a terminal or personal computer with an RS 232C cable ...

Page 22: ...ry line key You may also have other lines on your phone You can use both the primary line and these other lines to make calls Your lines may also appear as lines called multiple line appearances on other people s phones Each person with an appearance of the line on his or her phone has equal access to the line Also a call can be placed on hold at one phone and then retrieved at another phone on wh...

Page 23: ...00 However because the RP240E s display is smaller it may truncate or rearrange some messages On Version 6 3 and higher the elapsed time of an incoming or outgoing external call is displayed System Features Each phone in your system is set up individually at the communications server to have specific telephony features Therefore you may find that some features included in this guide are not availa...

Page 24: ...ge 7 14 Hold Transfer Connect All ROLMphone 120 240 400 series phones have Hold Transfer and Connect keys at the bottom of the faceplate The Hold key lets you temporarily hang up a line without disconnecting the other party See Hold on page 2 14 The Transfer key lets you transfer a call to another extension or to your company s operator See Transfer on page 2 19 The Transfer key also places any ca...

Page 25: ...and the second party from a consultation call Mailbox Key The Mailbox key lets you receive several kinds of messages reminder messages PhoneMail notifications and ROLMfax notifications You can display a reminder message PhoneMail notification or ROLMfax notification by pressing the Mailbox key The Mailbox key also lets you leave reminder messages at other extensions See Using Your Mailbox on page ...

Page 26: ...if it has one Throughout the remainder of this guide the steps described for using each of the system features include the feature key you press to access a feature and the feature code you can dial if you do not have that feature key If you need to know a particular feature access code in a hurry see Appendix A Feature Access Codes which lists these codes alphabetically Note You must have a dial ...

Page 27: ...happening on those lines A line key status light may turn on steadily blink or flash at different rates to signal the status of that line Table 1 1 Line Key Status Light Flash Rates Flash Rate Line Status Off Available On steady In use Blinking Ringing Flashing faster On hold Flickering fastest Forwarded ...

Page 28: ...g of a speaker and a microphone You can use either the handset or the speakerphone to make or receive calls During a conversation you can use your speaker phone instead of your handset by pressing the Speaker key and hanging up the handset If you want to switch back to using your handset pick it up For more information see Using Your Speakerphone RP240 RP240E and RP400 on page 2 12 Voice Volume Ke...

Page 29: ...osed of 3 short rings Callback Long repeated Note For release 6 4 and above this ring cadence is made up of 2 short rings followed by 1 long ring repeated Intercom call or hunt group call Single beep Used in connection with DSS extensions and inter com features Triple beep DSS call Continuous Emergency call Rollover muted or in bursts An incoming call is pending while the phone is already in use T...

Page 30: ... intrusion tone repeated every 8 secs Busy override and speaker call intrusion reminder 1 sec tone after dialing There is a short queue for an outgoing trunk Ringing ringback tone The phone you called is ringing Short tone every 20 sec Internal call waiting Single conference tone A new party has been added to a conference Steady high tone A technician is testing your phone 3 short tones confirma t...

Page 31: ...pter Your phone can be ordered with a headset adapter that provides for two headsets one for a user and one for a supervisor The adapter s two pairs of jacks appear on the left side of the RP400 and on the back of the RP120 RP240 and RP240E See Figure 1 5 The PJ327 type connector fits into a pair of jacks When the headset is plugged in the speakerphone or speaker does not function Note The ROLMpho...

Page 32: ...1 18 ROLMphone 120 240 400 Series User Guide Figure 1 5 RP120 RP240 RP400 Headset Adapters ...

Page 33: ...h every company has its own way of handling support for ROLMphone telephones most have a person responsible for making configuration changes and answering questions about the telephone system This person the system administrator can provide you with information on the features you need to use and can help troubleshoot problems with your phone when necessary ...

Page 34: ...ng Started This has been a general introduction to the ROLMphone 120 240 400 series telephones To get started using your phone read Chapter 2 Using Your Phone If you have any problems Appendix B Help has suggestions to help you get things working right ...

Page 35: ...red at the communications server To make a call from your pri mary line Pick up the handset and use the key pad to dial To make a call from secondary line Pick up the handset Press the line key and use the key pad to dial To answer a call on your primary line Pick up the handset To answer a call on another line Press the line key next to the blinking status light and pick up the handset ...

Page 36: ...l tone in one of the following ways by picking up the handset by pressing a line key by pressing the Speaker key by pressing the Transfer key during a call Note This guide assumes that your phone has been set up at the communications server to get a dial tone in the same ways as ROLMphone telephones have on previous communications server releases If your phone has been set up differently the ways ...

Page 37: ...nswer a call in three ways by picking up your handset for a call ringing on your primary line by pressing the line key with the blinking status light by pressing the Speaker key Note Once you have answered a call do not press the line key doing so disconnects the call ...

Page 38: ...User Guide Hanging Up You can hang up in three ways by hanging up your handset when you are on a handset call by pressing the line key when you are on a speakerphone call by pressing the Speaker key when you are on a speakerphone call ...

Page 39: ...ultiple line appearance See Bridged Call on page 3 1 Busy Override lets you enter a conversation on a busy extension See Busy Override on page 3 3 Busy Standby Queuing lets you stay on the line until the busy extension you have dialed becomes free The communications server then dials the extension See Busy Standby Queuing on page 3 4 Buzz lets you signal the phone of another person such as a secre...

Page 40: ...have dialed See Last Number Redial on page 3 21 Paging lets you dial an access code so that you can deliver a message over your company s paging system See Paging on page 3 23 Pickup lets you pick up calls ringing on other extensions Group Pickup lets you pick up a call to an extension in your pickup group Station Pickup lets you answer any ringing extension Universal Night Answer lets you answer ...

Page 41: ...for frequently dialed extensions or feature access codes so that you can dial the code instead of the whole extension or feature access code See Station Speed Dialing on page 3 34 Two Way Speaker Call lets you make a two way call to the speaker of another phone See Two Way Speaker Call on page 3 32 ...

Page 42: ...andby Queuing to wait for the next available trunk See Trunk Callback Queuing on page 3 39 and Trunk Standby Queuing on page 3 40 In this guide 9 is used as the access code for a trunk Your system administrator can tell you your trunk access code Your system s trunk access code ____ Your system may also prompt you to enter a personal identification number PIN to make an external call See PIN Autho...

Page 43: ...swer a call to your company s operator when the operator is off duty See Pickup on page 4 8 Preview lets the user preview information about a line such as the identity of the caller the identity of the user on the active line the identity of a party or a camped on party on the currently active line and the information about a line on hold See Preview on page 2 17 for more information Repertory Dia...

Page 44: ...runks outside lines in your company s system are busy Trunk Callback Queuing lets you hang up and have the communications server call you back when a trunk becomes free After you answer the communications server dials the number Trunk Standby Queuing lets you stay on the line until a trunk becomes free The communications server then dials the number See Trunk Queuing on page 3 39 ...

Page 45: ...ight next to the line key turns on steadily To answer a call on another line Press the line key next to the blinking status light The status light then turns on steadily To hang up when using the handset Hang up the handset To hang up when listening to the speaker Press the line key or the Speaker key When someone puts you on hold you do not need to hold the handset while waiting If you have a Spe...

Page 46: ... a call from your prima ry line Press the primary line key or the Speaker key to get a dial tone Use the key pad to dial the number To make a call from another line Press the line key to get a dial tone Use the key pad to dial the number To switch from speakerphone to handset Pick up the handset To switch from handset to speak erphone Press the Speaker key and hang up the handset To answer a call ...

Page 47: ...ince the speakerphone s microphone is located on the bottom right front side of the phone objects need to be kept away from that area to ensure clear transmission Also if your phone is near a large object and you are farther away from the phone than the object is your voice volume may be reduced and your voice may sound hollow to the other party However the party should still be able to understand...

Page 48: ... use another line If your telephone has only one line use the consultation feature to place another call See Consultation on page 3 12 Note On Version 6 3 and higher you can put conference calls and consultation calls on hold To put a call on hold Press the Hold key If you were using the handset you can hang up The status light beside the line key flashes to remind you that the call is on hold and...

Page 49: ...may prevent your speakerphone from allowing voice transmission from the other party See Voice Transmission on page 2 13 If you do not have a Speaker key press the Hold key replace the handset and press the line key The speaker lets you hear your party reconnect to the call To allow you to hear your party reconnect when there is a high noise level in your room use the Mute feature See Muting the Sp...

Page 50: ...trieved from your phone Another party cannot pick up the call from his or her phone even if your line appears on their phone To put a call on private hold Press the Private Hold HOLDPVT key The status light flashes next to the line you have put on hold To connect to the call again Press the line key next to the flashing status light or pick up the handset and press the line key ...

Page 51: ...n the user s active line the identity of a party or a camped on party on the user s currently active line the information about a line on hold To turn the Pre view feature on Press the Preview key The Preview status light turns on Press a line key to view information Line information is displayed for 8 seconds If you take no further action the display reverts to the previous content The Preview ke...

Page 52: ...for information on how to make a call on the speakerphone OR Place the handset on hook if it is off hook OR Place the handset off hook if it is on hook To answer a call on a Preview line If your phone is idle go off hook and begin speaking while the preview information is displayed If you are active on a call turn the Preview key off before answering the call ...

Page 53: ...r a call to an extension that rings but does not answer within a predetermined period the call will also be returned to you If the party to which you are transferring the call does not want to accept the call use the Connect key to reconnect to the original party To transfer a call to another exten sion Ask the other party to hold Press the Transfer TRANSFR key This makes the Call Waiting CALL WTG...

Page 54: ...2 20 ROLMphone 120 240 400 Series User Guide To reconnect to the original call Before hanging up press the Connect key to rejoin the original call ...

Page 55: ...nect key lets you reconnect with a call placed on consultation hold reconnect with a transferred call before the transfer is complete alternate between two parties when you have one of them on consultation hold To reconnect with a call Press the Connect key ...

Page 56: ...nternal call will turn on the status light beside your Mailbox key On display phones they also provide information about the call and on the number of messages and notifications that you have If you have a non display phone with a PhoneMail PHMAIL key the status light for that key instead of the one for the Mailbox key will turn on when you have a PhoneMail message This applies also for display ph...

Page 57: ... your ring tone Get a dial tone Dial 5 7 2 Dial single digits 1 through 8 to hear various tone pitches If you have a display phone RP240E or RP400 it will display the selected tone s number The last tone you hear before you hang up will become the ring tone of your telephone ...

Page 58: ...2 24 ROLMphone 120 240 400 Series User Guide ...

Page 59: ...ged none of the parties can use their key pads to enter feature access codes To join a conver sation on a multiple line appearance Press the line key whose status light is on You will hear the conference tone Both parties on the other end will also hear the tone and you will be joined in a three way conversation With display phones CONFERENCE is displayed on your phone and CONFERRING 1 2 is displa...

Page 60: ...3 2 ROLMphone 120 240 400 Series User Guide Bridging overrides Do Not Disturb mode See Do Not Disturb on page 6 1 ...

Page 61: ... of service To break through to a busy exten sion Listen for the busy tone Press the Busy Override OVERIDE key or dial 7 You will hear the conference tone Both parties on the other end will also hear the tone and you will be joined in a three way conversation Begin speaking A single beep will sound periodically until the overriding party hangs up Note Busy Override does not interrupt a phone in Do...

Page 62: ...e changes to music or a ringing beep tone indicating that you are queued As soon as the extension becomes free your call will be put through automatically To standby queue for an extension Listen for a busy tone Stay on the line until you hear music or a ringing beep tone When the other party hangs up the communications server will complete your call To cancel busy standby queuing Hang up ...

Page 63: ...en answer the communications server automatically dials the number While you are queued for a callback the status light beside your Callback CALLBCK key is on To make a call back request Listen for the other party s phone to ring or for the busy tone Press the Callback CALLBCK key or dial 1 You will hear the confirmation tone If you have a display phone WILL CALL BACK is displayed Hang up To accep...

Page 64: ...you wish to cancel is displayed The status light next to the Program key turns on indicating that your phone is in program mode Press the Clear key DELETED is displayed to confirm the cancellation Press the Program key to end the display To cancel a callback request from a non display phone Get a dial tone Dial 1 You will hear the confirmation tone Hang up ...

Page 65: ...ension you want to add or dial 9 and the outside number After the new party answers press the Conference CONF key to join all the parties All parties will hear a conference tone to signal that another party has joined the call Or to return to the conference without adding the new party to it press the Connect key Pressing Connect again returns you to the new party Note If you do not have a Confere...

Page 66: ...isplayed To determine your position in the conference with a display phone Press the Transfer TRANSFR key The status light beside the Conference CONF key blinks Press the Conference key to rejoin the conference You will hear the conference tone The number of parties and your position in the conference is displayed To remove a party from the conference Press TRANSFR and dial 4 The status light besi...

Page 67: ...Making Calls 3 9 3 Making Calls Press the Conference key to rejoin the conference You will hear the conference tone The number of parties and your position in the conference is displayed ...

Page 68: ... queuing for the line you are using To pick up a call and add it to a conference Press the Pickup key during a two party call or a conference call Or get a dial tone and dial 3 The other call is placed on consultation hold Dial the extension where the call to be picked up is located If the call you are picking up is on busy standby queuing for your line you will already be connected to it now You ...

Page 69: ...or to picking it up and adding it to a conference Press the Hold key to place the conference on hold Press the line key for the incoming call Find out who is on the line If you do not want to add the call to the conference hang up that line If you want to add the call to the conference press the Hold key to place that line on hold Press the line key for the conference Follow the steps given in To ...

Page 70: ... Dial the extension or 9 and an outside number Talk with the second party To reconnect with the first party Press the Connect key You can continue to use the Connect key to alternate between the two parties If you want to drop the second party and reconnect with the first party press the Clear key while you are connected with the second party If you hang up before reconnecting to the party on cons...

Page 71: ...ing you can answer a call ringing at the DSS extension by pressing the DSS key When the DSS key status light is on pressing the DSS key will place a call to the busy extension This call will automatically queue until the party becomes available See Busy Standby Queuing on page 3 4 Before you can use this feature you must set up an extension to be associated with your DSS key To set up a DSS key Pr...

Page 72: ...display phone Press the Program key The Program status light turns on and PRESS FEATURE KEY OR DIAL CODE is displayed Press the DSS D key you want to clear DIRECT STATION SELECT is displayed followed by the stored extension Before NEW NUMBER is displayed press the Clear key DELETED is displayed If you want to clear another D key repeat the previous two steps To end setup press the Program key The ...

Page 73: ... to the first party press the Connect key See Consultation on page 3 12 Note A DSS call overrides Forwarding and both Station and Pilot Hunting See Forwarding on page 5 1 and Station Hunt Group on page 7 5 To answer a DSS extension Press the DSS D key for that extension To answer another extension for which you do not have a DSS key you can use the Station Pickup feature See Pickup on page 4 8 To ...

Page 74: ... Trunk Select lets you choose a particular trunk outside line for placing a call To choose a trunk Get a dial tone Press the Direct Trunk Select DTS key or dial 8 Dial the number assigned at the communications server for the specific trunk you want Dial the outside number ...

Page 75: ...e communications server A buzz target is another digital phone To buzz your target Press the Buzz key If you have a display phone the extension and name of your buzz target are displayed along with BUZZED The phone that is your buzz target makes a special tone If your buzz target has a display your extension and name are displayed along with BUZZING OR Get a dial tone Dial 2 You will hear the conf...

Page 76: ... than one group at a time and can be listed in a group more than once You can also be assigned access to groups of which you are not a member To call a member of a com group to which you have access you dial the com group access code followed by the com code for that member Your system administrator can tell you the com group access codes Com groups are set up at the communications server Groups o...

Page 77: ...xcept that the party you are calling must be a member of your community com group See Two Way Speaker Call on page 3 32 For more information about com groups see Community Com Group Call on page 3 18 To make a com group speaker call Press the Intercom INTRCOM key or get a dial tone and dial 6 Dial the member s com code You will hear the confirmation tone The other party s phone will beep twice Beg...

Page 78: ...all Dedicated Intercom Call Dedicated Intercom Call lets you dial a single digit 0 through 9 to make a call to another phone It uses one line on your phone set up as a dedicated intercom call line The called party must also be set up as a member of your dedicated intercom group If the called party s phone is busy it will receive an alerting tone and the status light next to its Dedicated Intercom ...

Page 79: ...places the number stored previously Note Last Number Redial is only available on Version 6 4 and higher To redial the last number dialed Press the Last Number Redial LNR key OR Get a dial tone Dial 4 Note If you dial a Least Cost Routing access code followed by a number the code and the number are stored for Last Number Redial Feature access codes and feature access codes followed by a telephone n...

Page 80: ...n page 4 6 To leave a re minder message After receiving a busy tone or getting no answer press the Mailbox key or dial 1 You will hear the confirmation tone If you have a display phone WILL CALL BACK is displayed Hang up The other party s Mailbox status light turns on If the other party has a display phone the system will also leave a reminder message providing your name and the date and time of y...

Page 81: ...ones or to only one of them Your system administrator can tell you your system s paging access code or codes Your system s paging access code ____ for all zones To make an announcement Get a dial tone Dial the paging access code for all zones or for the one you want Listen for a confirmation tone State your message Press the line key to hang up If you hang up the handset the noise of the handset b...

Page 82: ...e to enter a time delay into a repdial sequence For example a delay may be needed to process a call placed through a specialized common carrier On display phones a delay appears as a D The delay is normally configured as two seconds but check with your communications server system administrator to determine the length of time it is set for in your system You can enter multiple delays in a repdial ...

Page 83: ...is displayed followed by either the dialing sequence or NOTHING STORED NEW NUMBER is then displayed Enter the dialing sequence you want to assign to the R key If you make an error while entering the dialing sequence press the Clear key to cancel your changes Then enter the sequence again If you want to set up another R key press the Store key If you have a display phone STORED is displayed Repeat ...

Page 84: ...UMBER is displayed press the Clear key DELETED is then displayed To clear another R key press the Store key STORED is displayed Repeat the two previous steps To end setup press the Program key The Program status light turns off On your faceplate erase the label next to each R key you have cleared Note You cannot clear a repdial key on a non display phone or any phone without a Clear key though you...

Page 85: ...ve dialed Press the Saved Number Redial SAV RDL key If you have a display phone STORED is displayed OR While the call is still ringing or busy dial 4 If you have a display phone STORED is displayed Note that certain trunk connections loopstart do not support use of this access code To dial your saved number Press the Saved Number Redial SAV RDL key OR Get a dial tone Dial 4 To change your saved nu...

Page 86: ...STORED NEW NUMBER is then displayed Enter the number you want to save If you make an error while entering the number press the Clear key to cancel your changes and then enter the number again Press the Program key The Program status light turns off If you have a display phone STORED is displayed Note You can also assign a frequently used number to a repdial key See Repertory Dialing Repdial on pag...

Page 87: ...page 3 33 Fixed One Way Speaker Call The Fixed One Way Speaker Call feature lets you make a one way call to the speaker of a phone that is set up at the communications server fixed as your speaker call target The other party can hear you but must pick up the handset to answer You may want to write the name of the person who is your speaker call target next to the Fixed One Way Speaker Call SPK1WYF...

Page 88: ...er Call is only available on Version 6 3 and higher To make a one way speaker call Press the One Way Speaker Call SPK1WAY key Dial the extension You will hear the confirmation tone The other party will hear a double beep OR Get a dial tone Dial 8 1 You will hear the confirmation tone followed by a dial tone Dial the extension You will hear a confirmation tone The other party will hear a double bee...

Page 89: ...he caller will hear a busy tone and the call will not be completed to the extension or the multiple line appearances If another line on the phone with the extension is busy and the extension itself is free a one way broadcast speaker call will be completed to the multiple line extensions It will not be completed to the extension To make a one way broadcast speaker call Press the One Way Broadcast ...

Page 90: ...rphone they must pick up the handset to answer To make a two way speaker call Press the Two Way Speaker Call SPK2WAY key Dial the extension You will hear a single beep The other party will hear a double beep Begin speaking If the other party does not have a speakerphone they must pick up the handset to answer You and the other party will hear single beeps periodically until the other party picks u...

Page 91: ...If they have a display phone PLEASE TRY LATER is also displayed To block incom ing speaker calls Press the Speaker Call Rejection SPK REJ key The SPK REJ status light turns on To allow incom ing speaker calls Press the Speaker Call Rejection SPK REJ key The SPK REJ status light turns off Note Whether your phone initially allows or blocks speaker calls depends on how your phone has been set up at t...

Page 92: ...side number a feature access code or feature key that you press as part of the sequence or a combination of numbers and feature access codes It can include up to 22 characters Station speed codes are not line dependent you can set them up or dial them from any line on your phone To set up a station speed key on a display phone Press the Program key The Program status light turnson PRESS FEATURE KE...

Page 93: ...L CODE is displayed repeat the three previous steps To end setup press the Program key The Program status light turns off and STORED is displayed To set up a station speed key on a non display phone Press the Station Speed SPEED key twice You will hear the confirmation tone followed by the dial tone Enter the Station Speed code you want to set up 0 through 9 or 00 through 29 if you are set up for ...

Page 94: ...e to a repdial key See Repertory Dialing Repdial on page 3 24 To dial using a station speed code Press the Station Speed SPEED key You will hear the confirmation tone followed by the dial tone Dial the station speed code OR Get a dial tone Dial 3 Dial the station speed code To clear a station speed code on a display phone Press the Program key The Program status light turnson PRESS FEATURE KEY OR ...

Page 95: ... codes now Before NEW NUMBER is displayed press the Clear key DELETED is displayed If you want to clear another station speed code press the Store key STORED is displayed Repeat the three previous steps To end setup press the Program key The Program status light turns off STORED is displayed Note You cannot clear a station speed key on a non display phone or any phone without a Clear key though yo...

Page 96: ...directory Consult your system administrator if you do not know your system speed numbers Your company may have up to sixteen system speed lists You may have access to up to two of these lists For release 6 4 and above you may have access to two of these lists or to the first ten lists plus one additional list They will be identified on your faceplate by keys labeled SYS SP1 and SYS SP2 To make a s...

Page 97: ...u then answer the communications server automatically dials the number To queue for a trunk callback Listen for the queuing tone Hang up The Callback status light turns on Note If you receive a busy tone instead of a queuing tone Trunk Callback Queuing is not available You can only queue for one call at a time To accept the trunk callback Listen for the triple rings If you have a display phone FRE...

Page 98: ...al 1 You will hear the confirmation tone Hang up Trunk Standby Queuing With Trunk Standby Queuing you can stay on a line until a trunk becomes free As soon as the trunk becomes free your call will be put through automatically To standby queue for a trunk After dialing an outside number stay on the line You may hear a queuing tone When a trunk becomes free the communications server will complete yo...

Page 99: ...lbox key will light up when you have any of these reminder messages and notifications You can scroll through your messages and notifications on a display phone and then call back the party or system by pressing a single key See Using Your Mailbox on page 2 22 If your phone has a PhoneMail PHMAIL key it will light up when you have PhoneMail messages On Versions 6 4 only non display phones could hav...

Page 100: ...honeMail notification that you want to answer is displayed press the Callback CALLBCK key Or on Version 6 4 and higher you can press The Program status light turns off and the communications server calls back the party that left the message or the PhoneMail system If the party or system answers the message or notification is deleted automatically To answer a dis played ROLMfax notification When th...

Page 101: ...ifica tion indicated by the PhoneMail key status light Press the PhoneMail PHMAIL key The communications server calls the PhoneMail system or your voicemail system or another number configured at the communications server on Version 6 4 and higher To call the Pho neMail system or your voicemail system when your PhoneMail status light is not on Press the PhoneMail PHMAIL key On Version 6 4 and high...

Page 102: ...ng to different communications server software versions Display Numbers for Versions 6 1 and 6 2 To display ROLMfax notifications Press the Mailbox key Dial 2 Your ROLMfax notifications are displayed Press the Mailbox key to scroll through them To display reminder messages and external voicemail notifications Press the Mailbox key Dial 3 Your reminder messages and PhoneMail notifications are displ...

Page 103: ...tifications Press the Mailbox key Dial 1 Your PhoneMail notifications are displayed Press the Mailbox key to scroll through them To display reminder messages Press the Mailbox key Dial 3 Your reminder messages are displayed Press the Mailbox key to scroll through them Note Versions 6 3 and higher do not support ROLMfax ...

Page 104: ...oneMail message To answer a mailbox remind er message or no tification on a non display phone When the Mailbox status light is on press the Mailbox key The communications server calls back the party or system that left you the message On communications server Version 6 4 and higher it can call your voicemail system or another number configured at the communications server When the party or system ...

Page 105: ...r has been configured for your phone at the communications server This number can be for the PhoneMail system or a destination such as another voicemail system To turn off the Mailbox status light for a mes sage or notifica tion on a non dis play phone Get a dial tone Dial 5 2 You will hear the confirmation tone The Mailbox status light turns off Hang up Note Turning off the Mailbox status light d...

Page 106: ...istrator whether your extension is a member of a pickup group An extension may only be a member of one pickup group Note On Versions 6 1 and 6 2 a pickup group can have 40 members with digital phones or 256 with analog phones or a combination of 256 with up to 40 digital phones and the rest analog phones On Version 6 3 and higher pickup groups can have up to 255 members with digital and analog pho...

Page 107: ...e you are currently using the identity of a party or a camped on party on the user s currently active line the information about a line on hold To turn the Pre view feature on Press the Preview key The Preview status light turns on Press a line key to view information Line information is displayed for 8 seconds If you take no further action the display reverts to the previous content The Preview k...

Page 108: ...for information on how to make a call on the speakerphone OR Place the handset on hook if it is off hook OR Place the handset off hook if it is on hook To answer a call on a Preview line If your phone is idle go off hook and begin speaking while the preview information is displayed If you are active on a call turn the Preview key off before answering the call ...

Page 109: ...ess the Pickup key or get a dial tone and dial 3 You will hear the confirmation tone followed by the dial tone Dial the extension from which you want to pick up the call Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party Note On Version 6 4 and higher you can use the Station Pickup feature to create a conference call or to add a new party to a...

Page 110: ...r the call to the appropriate party if necessary See Transfer on page 2 19 To answer an in coming call when your company s operator is off duty When you hear the night chimes press the Pickup key or get a dial tone and dial 3 You will hear the confirmation tone followed by the dial tone Dial 0 Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party...

Page 111: ...essage center Your communications server system administrator can select the following conditions under which calls will be forwarded when your extension is busy when your extension rings but no one answers for a period of time specified at the communications server when your extension is in Do Not Disturb mode under any combination of the conditions mentioned above forward all calls Your system a...

Page 112: ...warding so that you can control where and under which conditions your calls will be forwarded even if forwarding targets have been set up for you at the communications server Depending on the forwarding option you choose Variable Forwarding may either completely override Fixed Forwarding or it may modify the types of calls which are forwarded or the conditions under which they are forwarded You ca...

Page 113: ...our calls to be forwarded Your primary line key status light flickers and the Forward status light turns on to indicate that Variable Forwarding is active for your extension Hang up Note For this method of forwarding to work Fixed Forwarding must not be active To set up Variable Forwarding options on a display phone Press the Program key The Program status light turns on PRESS FEATURE KEY OR DIAL ...

Page 114: ...ough the following Variable Forwarding options FWD ALL BOTH Forward both internal and external calls under all conditions FWD ALL EXT Forward all external calls under all conditions FWD ALL INT Forward all internal calls under all conditions FWD BUSY BOTH Forward both internal and external calls when your extension is busy FWD RNA BOTH Forward both internal and external calls when you do not answe...

Page 115: ...ariable Forwarding is active for your extension STORED is displayed followed by the option you chose the number to which your calls will be forwarded and ON Press Program The Program status light turns off To set up Variable Forwarding options on a non display phone or on a display phone without a Program key or a Forward key Get a dial tone Dial one of the following access codes to specify under ...

Page 116: ...unications server You will hear the confirmation tone followed by the dial tone Dial the extension to which you want your calls forwarded For all condition forwarding 9 1 9 2 9 3 you can dial 9 and an outside number as your forwarding target If your phone has a Forward key the Forward status light turns on to indicate that Variable Forwarding is active for your extension If you have a display phon...

Page 117: ...tatus light and the Forward status light turn off If you have a display phone the forwarding option and the number to which your phone was previously forwarded are displayed followed by OFF OR Get a dial tone Dial 9 1 You will hear the confirmation tone If your phone has a Forward key the Forward status light turns off If you have a display phone the forwarding option and the number to which your ...

Page 118: ... extension to which calls are normally fixed forwarded when your extension rings but no one answers To force forward a call While your phone is ringing press the Forward key If you have a display phone CALL FORWARDED is displayed Relay Forwarding When one phone is set up to forward calls to a second phone Relay Forwarding lets the user at the second phone forward calls to a third extension Calls t...

Page 119: ...will hear a repeated single short tone for an internal waiting call or a repeated double short tone for an external waiting call To answer you can hang up the first call and answer the second Or you can press the Connect key to place the first call on consultation hold and connect to the second party See Connect on page 2 21 If the second caller is on an internal call he or she can make a callback...

Page 120: ...NSFR key You will hear the confirmation tone followed by the dial tone Dial 6 Dial the extension where you want to park the call You will hear the confirmation tone If you have a display phone PARKED will be displayed Hang up Note If the extension is busy the call will be queued to that extension The party at the extension will hear an alerting tone If the extension is busy and in Privacy mode the...

Page 121: ...Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party To pick up a parked call dur ing another call Press the Pickup key Dial the extension where the call is parked Begin speaking The first party with whom you were speaking will be on consultation hold You can alternate between the two parties by pressing the Connect key To pick up a call parked ...

Page 122: ...your extension When your phone rings answer it and begin speaking To pick up a call parked on a line that appears on your phone Press the line key with the flashing status light Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party ...

Page 123: ...of the slot to which the call has been assigned are displayed Hang up Notify the party who will be retrieving the call of the assigned slot number OR Press the Transfer TRANSFR key You will hear the confirmation tone followed by the dial tone Dial 8 Dial the number of the system slot CALL PARKED IN SLOT followed by the number of the slot to which the call has been assigned is displayed You will he...

Page 124: ...You will hear the confirmation tone Hang up Notify the party who will be retrieving the call of the assigned slot number Note If you hear a busy tone press the Connect key to return to your party Then try the whole procedure again using a different slot number If you hear a fast busy tone there are no system slots available at this time To retrieve a call on system hold Get a dial tone Press the S...

Page 125: ... to your extension will be forwarded to that target See Forwarding on page 5 1 To block incom ing calls Press the Do Not Disturb DND key The DND status light turns on To allow incom ing calls Press DND The DND status light turns off Note If your extension appears on another phone a multiple line appearance configured to ring that phone must also be in Do Not Disturb mode for your extension to be i...

Page 126: ...set up for Manual Privacy you must turn on the Privacy feature whenever you want a call to be private When Privacy is on the status light next to the Privacy key is also on If your phone does not have a Privacy key ask your system administrator if your phone has been set up for Automatic Privacy For further information about the features affected by Privacy see the following sections Bridged Call ...

Page 127: ...call becomes private To put a privacy call on hold Press the Hold key The call will cease to be a privacy call If your line appears on other users phones multiple line appearances they can pick up the call To put a privacy call on private hold Press the Private Hold HOLDPVT key No one else can pick up the call To connect to the call again Press the line key next to the flashing status light or pic...

Page 128: ...ic Privacy If your phone has been assigned the Automatic Privacy feature no one can bridge or join your calls unless you turn off the feature To turn off Auto matic Privacy During a call press the Privacy key or press the Transfer TRANSFR key and dial 2 ...

Page 129: ...ate and duration of each call as well as the called or calling number The calling number is recorded only if it is made available to the communications server through Automatic Number Identification If you routinely assign calls to the same account your extension can be set up at the communications server with a default account number All calls you make will then be assigned automatically to your ...

Page 130: ... the other party to hold Press the Transfer TRANSFR key You will hear the confirmation tone followed by the dial tone Dial 2 You will hear the confirmation tone followed by the dial tone If you have a display phone ENTER ACCOUNT CODE is displayed If a default account number has been set up for you at the communications server ACCT CODE is displayed followed by your default account number If you wa...

Page 131: ...anagerial Features 7 3 7 Managerial Features Note To change the account to which you have assigned a call simply assign the call to another account The new account number replaces the old account number ...

Page 132: ...his provides general information for service technicians You may also want to explain the problem in detail to your company repair service Your company s repair service number _________ To report a bad line Ask the other party to hold Press the Bad Line BADLINE key or press the Transfer TRANSFR key and dial 5 6 3 Continue your conversation After you hang up dial your company s repair service numbe...

Page 133: ...ides two types of hunt groups pilot and station Pilot Hunt Group A pilot hunt group must be set up at the communications server by your system administrator by grouping several phones together under a number called a pilot extension To call a pilot hunt group you dial its pilot extension The pilot extension can be either an independent number not assigned to any actual phone or the extension of th...

Page 134: ...p has been checked once For a circular pattern pilot hunt group if all the members of the group are busy the call will then be placed in a queue until one of the members becomes available If no system queue has been set up at the communications server or if all queue positions are occupied the caller will receive a busy tone For a circular pattern station hunt group after the initial round of adva...

Page 135: ...d to the last member and the last member is busy the caller will receive a busy tone However if a call advances to the last member and the last member is not busy that phone will ring until it is answered Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your phone you can use the No Hunt feature to temporarily remove your phone from the group Hunt group...

Page 136: ...nfirmation tone If you have a display phone STATION HUNT and your destination are displayed Hang up Join your hunt group as described on page 7 10 To change your station hunt desti nation Remove your phone from the hunt group as described on page 7 10 Verify that both the member who is your current destination and the one who will become your new destination have also removed their phones from the...

Page 137: ... from the hunt group before you can change your station hunt destination To clear your sta tion hunt destination Remove your phone from the hunt group as described in the next section Verify that the member who is your station hunt destination has also removed their phone from the group Get a dial tone Dial 9 9 You will hear the confirmation tone If you have a display phone STN HUNT DEST CLEARED i...

Page 138: ...Dial 9 3 If you have a display phone STATION HUNT DEACTIVATED is displayed Hang up To join your hunt group Press the No Hunt key The No Hunt status light turns off If you have a display phone STATION HUNT ACTIVATED is displayed OR Get a dial tone Dial 9 2 Hang up If you have a display phone STATION HUNT ACTIVATED is displayed Note Even if you do not have a station hunt destination you must join th...

Page 139: ... you cannot use your PIN at any other phone The communications server will accept your PIN only when entered at your phone In this case the system will not let you use two of the features presented in this chapter Follow Me Forwarding and Remote Authorization Ask your system administrator if you have been assigned a PIN and whether it is restricted Record your PIN here if you want or record it in ...

Page 140: ...arded 9 1 Forward both internal and external calls under all conditions 9 2 Forward all external calls under all conditions 9 3 Forward all internal calls under all conditions 9 4 Forward both internal and external calls when your extension is busy 9 5 Forward both internal and external calls when your extension is either busy or you do not answer during a period of time specified at the communica...

Page 141: ...e dial tone Dial the extension or dial 9 and the outside number to which you want your calls to be forwarded You will hear the confirmation tone Hang up To cancel your Variable Forwarding target from another phone Get a dial tone Dial 5 7 Dial your PIN You will hear the confirmation tone followed by the dial tone Dial 9 1 You will hear the confirmation tone Hang up Note For more information see Va...

Page 142: ...rnal call depends on the class of service of the phone you are using the number you have dialed and the route the communications server uses to connect you with a trunk outside line To call an outside number when a PIN is required Get a dial tone Dial 9 and the outside number You will hear the confirmation tone followed by the external dial tone Dial your PIN You will hear the confirmation tone No...

Page 143: ...timer for Remote Authorization is reset and begins counting down again You do not need to enter your PIN again unless your authorization runs out On a display phone IDENTIFICATION DELETED is displayed whenever this occurs To return the remote phone s class of service to its original settings before your authorization runs out you can deactivate your PIN manually To activate your PIN Get a dial ton...

Page 144: ...7 16 ROLMphone 120 240 400 Series User Guide Note Do not deactivate your PIN during a call since this will disconnect the call ...

Page 145: ... non business hours giving you access to all of the calling features you normally use Ask your communications server system administrator for your COS access code When you are done you can return to your phone s secondary class of service Or if configured at the communications server to do so your phone will return to its secondary class of service after a preset period of time To restore your pho...

Page 146: ...atic Trace Call has been assigned to your phone s class of service all calls to your phone will be traced and their numbers printed at the communications server To trace a call manually After the caller has hung up listen for the busy Dial 1 You will hear the confirmation tone Hang up Note For Trace Call to work the number of the call being traced must be an extension or must be made available to ...

Page 147: ...class of service you can use that feature by dialing its feature ac cess code To access a feature using the key pad If you have a dial tone dial the feature access code If you are already connected to another line press the Transfer key followed by the feature access code Account Number Bad Line Reporting Busy Override Buzz Callback Request Callback Request Cancel Changing Ring Tone ...

Page 148: ...ary COS To return your phone s secondary COS Community Com Group Speaker Call Conference To remove the last party To remove a specific party through Direct Trunk Select Forwarding Fixed Forwarding Fixed Cancel Forwarding Variable All Forwarding Variable Busy Forwarding Variable Busy or Ring No Answer ...

Page 149: ...rding Variable Internal Forwarding Variable Ring No Answer Forwarding Variable Cancel Last Number Redial Mailbox To turn off status light To leave a reminder message To cancel a reminder message you have left Park Pickup Group Pickup Station PIN Authorization PIN Authorization Cancel ...

Page 150: ...User Guide Privacy Privacy Cancel Saved Number Redial Speaker Call Fixed One Way Speaker Call One Way Speaker Call One Way Broad cast Station Hunt Group To prevent hunting To allow hunting To set up a destination To clear a destination ...

Page 151: ...Access Codes Station Speed Dialing To set up a station speed code on a non display phone To dial a station speed code System Hold System Speed Dialing First List System Speed Dialing Second List Trace Call Universal Night Answer through ...

Page 152: ...A 6 ROLMphone 120 240 400 Series User Guide ...

Page 153: ...roduction This section presents some simple procedures that may help you correct problems with ROLMphone 120 240 400 series phones If you try these steps without success call your system administrator or the appropriate service personnel ...

Page 154: ...ote Make sure the handset is in its cradle before running the Self Test Evaluate the Self Test Results See if the Self Test results match any of the problems listed below If so follow the recommendations If not see if your problem is listed in Other Problems on page B 2 All the status lights flash but the display does not light up The telephone has failed the Self Test Call your system administrat...

Page 155: ...If the phone is forwarded the line key will flicker See Forwarding on page 5 1 for information on forwarding and cancelling forwarding Also verify whether the phone is not in Do Not Disturb mode To cancel Do Not Disturb press the Do Not Disturb DND key until its status light turns off Your speakerphone turns on and off when the other party is talking Noisy environments may cause the speakerphone t...

Page 156: ...B 4 ROLMphone 120 240 400 Series User Guide ...

Page 157: ...unications server that determines the group of features and trunk access available to a phone communication com group A department or common work group whose members can dial each other by using fewer digits than a full extension number communications server The Siemens Communications Server is a computerized system that provides telephone and data communications between internal telephones and be...

Page 158: ... microphone and a speaker that fits over a user s head and eliminates the need to use a handset hold The status of a line when the connected parties are temporarily disconnected from each other without releasing the line hunt group A group made up of telephones arranged to share the call load each group is assigned a dummy extension number called a pilot number J jack A receptacle used to connect ...

Page 159: ... term PBX is used e g other vendors PBXs PhoneMail PhoneMail is a registered trademark of Siemens Business Communication Systems Inc used to distinguish Siemens voice messaging system from those of other vendors Q queue An ordering of calls waiting for a computer port a modem data group access or voice calls waiting for access to an extension or trunk R repdial repertory dialing keys On a ROLMphon...

Page 160: ...elephone that permits the user to dial telephone calls and to both listen and talk without lifting the handset status light A light emitting diode LED located next to every feature key and line key on ROLMphone telephones which indicates the state of that feature or line For example the status light flashes next to the line key that is on hold system feature A feature of the communications server ...

Page 161: ...vice COS 1 10 Class of Service Changeover feature 7 17 access code A 2 CLEAR key changing a saved number 3 28 deleting callback requests 3 6 deleting mailbox messages 4 3 DSS setup 3 13 removing parties from conference 3 8 repdial setup clear 3 25 Station Speed Dialing setup clear 3 35 Trunk Callback Queuing 3 40 clearing messages 4 3 codes See feature access codes Community Com Group Call fea tur...

Page 162: ...y Speaker Call A 4 Group Pickup A 3 Last Number Redial A 3 Mailbox A 3 One Way Broadcast Speaker Call A 4 One Way Speaker Call A 4 PIN Authorization A 3 Privacy A 4 Saved Number Redial A 4 Station Hunt Group A 4 Station Pickup A 3 Station Speed Dialing A 5 System Hold A 5 System Speed Dialing A 5 Trace Call A 5 Universal Night Answer A 5 Variable Forwarding A 2 feature keys 1 9 features Account Nu...

Page 163: ...euing 3 39 Trunk Standby Queuing 3 40 Two Way Speaker Call 3 32 Universal Night Answer 4 12 Variable Forwarding 5 2 Fixed Forwarding feature 5 1 access code A 2 Fixed One Way Speaker Call feature 3 29 access code A 4 Follow Me Forwarding feature 5 8 7 11 Forced Authorization feature 7 14 Forced Forwarding feature 5 8 FORWARD key 5 3 Forwarding features 5 1 Delayed Call Forwarding on Busy 5 9 Fixed...

Page 164: ... 1 8 status lights 1 13 line problems reporting 7 4 linear hunt groups 7 6 LNR 3 21 M Mailbox feature 1 11 2 22 3 22 4 1 access code A 3 leaving a reminder message 3 22 reminder messages 4 1 MAILBOX key 1 11 2 22 4 2 making calls 2 2 messages See reminder messages 3 22 multiple line appearances 1 8 Mute feature 2 13 MUTE key 2 13 in PhoneMail repdialing sequence 3 24 N No Hunt feature 7 7 NO HUNT ...

Page 165: ... Trunk Callback Queuing 3 40 Variable Forwarding 5 3 Q quick and easy 2 1 R R key 1 11 3 24 receiving calls 2 3 related publications xiii Relay Forwarding feature 5 8 reminder messages 3 22 4 1 remote access to phone features 7 15 Remote Authorization feature 7 15 removing yourself from a hunt group 7 7 Repertory Dialing Repdial feature 1 11 3 24 account numbers 3 24 external calls 3 24 feature ac...

Page 166: ...E key DSS setup 3 14 repdial setup clear 3 25 Station Speed Dial setup clear 3 35 SYSHOLD key 5 13 SYS SP1 key 3 38 SYS SP2 key 3 38 system features 1 9 System Hold feature 5 13 access code A 5 System Speed Dialing feature 3 38 access codes A 5 System Speed Dialing feature T Time feature 1 12 TIME key 1 12 tones 1 15 Trace Call feature 7 18 access code A 5 Transfer feature 1 10 2 19 TRANSFER key 1...