en
Trouble shooting
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Trouble shooting
Trouble s
hooting
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Tip:
If a meal does not turn out exactly as you wanted,
refer to the "Tested for you in our cooking studio"
section.Here, you will find plenty of cooking tips and
notes.
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Fault table
If an error message beginning with 'E' is shown, e.g.
E0111, switch the appliance off and then on again. If
this message appears again, contact the after-sales
service.
Fault
Possible cause
Information/remedial action
The appliance does not work
The fuse is faulty
Check in the fuse box to make sure that the fuse for
the appliance is in working order
Power cut
Check whether other kitchen appliances are working
Although the appliance is switched
on, it cannot be operated; the
1
symbol is shown in the display
The child lock is activated
Press and hold the
1
button until the
1
symbol
goes out
The cooking compartment does not
heat and "Demo mode on" is shown in
the display
The appliance is in demo mode
Switch off the fuse in the fuse box and switch it back
on again after approx. 10 seconds. Switch on the
appliance and select "Demo mode off" in the settings.
The appliance cannot be started
The appliance door is not fully closed
Close the appliance door
The appliance is not switched off
Switch the appliance off and back on again
The appliance is prompting you to
wipe down the cooking compartment
and fill the water tank
The power supply has been disconnected or the appli-
ance has been switched off during the descaling pro-
cess
Once the appliance is switched on again, rinse it twice
After switching on an operating mode,
a message is shown on the display
which indicates that the temperature
is too high
The appliance has not cooled down sufficiently
Allow the appliance to cool down and switch the oper-
ating mode on again
The appliance prompts you to descale
without the counter appearing before-
hand
The set water hardness range is too low
Carry out descaling
Check the set water hardness range and adjust it, if
necessary
Buttons flash
Normal occurrence caused by condensation behind
the control panel
As soon as the condensation has evaporated, the but-
tons no longer flash
Liquid in the evaporator dish has fully
evaporated, even though the water
tank is full
The water tank has not been inserted properly
Push in the water tank completely until you feel it
engage
The feed line to the water tank is blocked
Descale the appliance
Check the set water hardness range and change it, if
necessary
The water tank empties for no dis-
cernible reason. The evaporator dish
overflows
The water tank was not closed properly
Close the lid until you feel it lock into place
The tank lid seal is dirty
Clean the seal
The tank lid seal is faulty
Obtain a new water tank from the after-sales service
The appliance's display prompts you
to fill up the water tank even though it
is full.
The water tank has not been inserted properly
Push in the water tank completely until you feel it
engage
The detection system is not working
Call the after-sales service
The appliance's display prompts you
to fill up the water tank even though it
is not yet empty, or the water tank is
empty but no corresponding message
appears on the display
The water tank is dirty.The moving water level indica-
tors are jammed
Shake and clean the water tank. If the jammed parts
cannot be freed, obtain a new water tank from the
after-sales service
