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Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!
Appliance
Fault
Possible cause
Remedial action
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illuminate.
Appliance has been switched off.
Press the On/Off button.
Power failure.
Check whether the power is on.
The fuse has been switched off.
Check the fuse.
The mains plug has not been inserted
properly.
Check whether the mains plug is secure.
The refrigeration unit is
switching on more frequently
and for longer.
Appliance opened frequently.
Do not open the appliance unnecessarily.
The ventilation openings have been
covered.
Remove obstacles.
Large quantities of fresh food are
placed in the freezer.
Activate super freezing.
The light (LED) does not work.
The LED lamp is defective.
Call customer service.
Light switch is jammed.
Check whether it can be moved.
Display indicates “E..”.
Electronics have detected a fault.
Call customer service.
Display indicates
“LOWPOWER”.
The mains voltage falls below
the permitted limiting value.
When the mains voltage reaches
the stipulated value again, the warning
message goes out. If the warning message
lasts for longer, inform the energy supply
company.
Display indicates “HIGHVOLT”. The mains voltage exceeds
the permitted limiting value.
When the mains voltage reaches
the stipulated value again, the warning
message goes out. If the warning message
lasts for longer, inform the energy supply
company.
