36
Service (Customer Care)
Gigaset C300H / IM1 EN / A31008-M2253-R101-1-4N19 / appendix.fm / 10.05.2010
V
e
rsion 4, 16.0
9
.2005
Questions and answers
If you have any queries about the use of your
telephone, visit our website at
www.gigaset.com/customercare
for assistance 24/7.
The table below contains a list of common
problems and possible solutions.
Authorisation
This device is intended for use within the
European Economic Area and Switzerland. If
used in other countries, it must first be
approved nationally in the country in ques-
tion.
Country-specific requirements have been
taken into consideration.
We, Gigaset Communications GmbH,
declare that this device meets the essential
requirements and other relevant regulations
laid down in Directive 1999/5/EC.
A copy of the 1999/5/EC Declaration of Con-
formity is available at this Internet address:
www.gigaset.com/docs
The display is blank.
1. The handset is not switched on.
¥
Press and
hold
the end call key
a
.
2. The battery is empty.
¥
Charge the battery or replace it
(
¢
page 10).
"Base"
flashes on the display.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The base's range is reduced because Eco Mode
is activated.
¥
Deactivate Eco Mode (
¢
page 30) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥
Check the base power adapter.
4. Handset has not been registered with the base
or has been de-registered.
¥
Register the handset (
¢
page 12).
Handset does not ring.
1. The ringer is deactivated.
¥
Activate the ringer (
¢
page 33).
3. The phone only rings if the phone number has
been transferred.
¥
Activate the ringer for unknown calls
(
¢
page 33).
Each incoming call resets the date/time incor-
rectly.
The date and time are sent via e.g., your network
provider, a router or PABXs during calling line dis-
play. This data may be incorrect.
¥
Set the date/time correctly e.g., on the router
or PABX.
¥
Do not automatically copy the date/time
(dependent on base, refer to base user guide).
The connection always terminates after approx.
30 seconds.
Repeater activated/deactivated.
¥
Activate/deactivate the handset (
¢
page 19).
The other party cannot hear you.
You pressed the mute key
v
during a call. The
handset is "muted".
¥
Unmute the microphone (
¢
page 24).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller
should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input.
Action has failed/invalid input.
¥
Repeat the process.
Watch the display and refer to the user guide if
necessary.
Exclusion of liability
Some displays may contain pixels (pic-
ture elements), which remain activated or
deactivated. As a pixel is made up of three
sub-pixels (red, green, blue), it is possible
that pixel colours may vary.
This is completely normal and does not
indicate an error.
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