102
Sending SMS (text messages)
Gigaset C590 IP / IM-OST EN / A31008-M2215-R601-1-TE19 / sms_BRD_neutral.fm / 22.12.10
V
e
rsion 4, 16.0
9
.2005
Troubleshooting SMS problems
Error codes when sending
Self-help with errors
The following table lists problem situations and possible causes and provides
advice on troubleshooting.
E0 Calling Line Identification permanently restricted (CLIR) or Calling Line Identification not
activated.
FE Error occurred during SMS transfer.
FD Connection to SMS service centre failed; see self-help.
You cannot send messages.
1. You have not requested/enabled the Calling Line Identification Presentation (CLIP) fea-
ture.
¥
Ask your service provider to enable this service.
2. SMS transmission has been interrupted (e.g., by a call).
¥
Re-send the SMS.
3. The provider does not support this feature.
4. No number or an invalid number is entered for the SMS service centre set as the active
send service centre.
¥
Enter the number
.
You receive an incomplete SMS.
1. Your phone's memory is full.
¥
Delete old SMS messages
.
2. The service provider has not yet sent the rest of the SMS.
You have stopped receiving SMS messages.
Call divert is activated for
All Calls
or call divert is activated for
All Calls
for the network
mailbox.
¥
Change the call divert settings
The SMS is played back.
1. The "display call number" feature is not activated.
¥
Ask your service provider to enable this feature (there is a charge for this).
2. No agreement is in place between your mobile operator and your fixed line SMS service
provider.
¥
Obtain information from your fixed line SMS service provider.
3. Your terminal has been recorded by your SMS provider as having no fixed line SMS func-
tionality i.e., you are not registered with the provider.
¥
Send any SMS to automatically register your telephone to receive SMS.
Messages are only received during the day.
The terminal is recorded in your SMS provider's database as having no fixed line SMS
functionality i.e., you are not registered with the provider.
¥
Obtain information from your fixed line SMS service provider.
¥
Send any SMS to automatically register your telephone to receive SMS.