184
Customer Service & Assistance
Gigaset C590 IP / IM-OST EN / A31008-M2215-R601-1-TE19 / appendix.fm / 22.12.10
V
e
rsion 4, 16.0
9
.2005
Questions and answers
If you have any queries about the use of your telephone, visit our website at
for assistance 24/7. The table below also lists steps for troubleshooting.
The display is blank.
1. The phone is not connected to the mains power supply.
¥
Check the mains connection
2. The backlight is deactivated because a time control was activated
.
¥
Press any key on the handset to temporarily activate the display backlight.
Or:
¥
Deactivate the time control
No connection between the base and handset.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The range of the base is reduced because
Eco Mode
mode is activated.
¥
or reduce the distance between the handset
and the base.
3. The handset has not been registered or was deregistered due to the registration of an
additional handset (more than six DECT registrations).
¥
Register the handset again
4. The firmware is currently being updated.
¥
Please wait until the update is complete.
5. The base is not activated.
¥
Check the base power adapter
The handset does not ring.
1. The ringtone is switched off.
¥
Activate the ringtone
.
2. Call divert set for "
All Calls
¥
Deactivate call divert
3. The connection on which the call is received is not assigned to the handset as a receive
connection.
¥
Change the assignment of receive connections
You cannot hear a ringtone/dialling tone from the fixed line.
The supplied phone cable is not being used or the phone cable may be faulty.
¥
Replace the phone cable. When purchasing from a phone retailer, ensure the cable has
the correct jack pin connections
.
Some of the network services do not work as specified.
Features are not activated.
¥
Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Repeat input of system PIN.