Customer Service
en
25
22 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
This product contains light sources from energy effi-
ciency class G. These light sources are available as a
spare part and should only be replaced by trained spe-
cialist staff.
22.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
You will see the rating plate with these numbers if you
open the appliance door.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
You can also display the appliance information in the
basic settings.
→
23 Information regarding Free and Open Source Software
This product includes software components that are li-
censed by the copyright holders as free or open
source software.
The applicable licence information is stored on your
home appliance. You can also access the applicable li-
cence information via your Home Connect app: "Profile
-> Legal information -> Licence Information".
1
You can
download the licence information on the brand product
website. (Please search on the product website for
your appliance model and additional documents). Al-
ternatively, you can request the relevant information
from ossrequest@bshg.com or BSH Hausgeräte GmbH,
Carl-Wery-Str. 34, 81739 Munich, Germany.
The source code will be made available to you on re-
quest.
Please send your request to ossrequest@bshg.com or
BSH Hausgeräte GmbH, Carl-Wery-Str.34, 81739 Mu-
nich, Germany.
Subject: „OSSREQUEST“
The cost of performing your request will be charged to
you. This offer is valid for three years from the date of
purchase or at least as long as we offer support and
spare parts for the relevant appliance.
24 Declaration of Conformity
BSH Hausgeräte GmbH hereby declares that the appli-
ance with Home Connect functionality conforms to the
basic requirements and other relevant provisions of Dir-
ective 2014/53/EU.
A detailed RED Declaration of Conformity can be found
online at www.siemens-home.bsh-group.com among
the additional documents on the product page for your
appliance.
Hereby, BSH Hausgeräte GmbH declares that the ap-
pliance with Home Connect functionality is in compli-
ance with relevant statutory requirements.
2
A detailed Declaration of Conformity can be found on-
line at www.siemens-home.bsh-group.com/uk/ among
the additional documents on the product page for your
appliance.
2
Only applies to Great Britain
2.4 GHz band (2400–2483.5 MHz): Max. 100 mW
1
Depending on the appliance specifications
2
Only applies to Great Britain
