12
Troubleshooting
Quite often, when there is a malfunction, it is usually a small
irregularity which is easy to rectify. Before contacting the
Technical Assistance Service, try to determine the cause of the
fault using the following table.
Troubleshooting table
Error messages
When the display panel shows an error message with
“
, press
the
0
button. The message will disappear. The set time
function will be deleted. If the error message does not
disappear, call the Technical Assistance Service.
The following error messages can be solved by the user.
:
Risk of electric shock.!
Incorrect repairs can be dangerous. Repairs may only be
carried out by qualified personnel from the Technical
Assistance Service.
Changing the oven bulb
If the oven light bulb is damaged it must be replaced. Special
25 W, E14, 220 V-240 V heat-resistant light bulbs (to 300 ºC
temperature) can be obtained from the Technical Support
Service or in specialist shops. Only use this type of bulb.
:
Risk of electrical discharge and the resulting shock.!
Disconnect the appliance from the mains. Ensure that this is
turned off.
1.
Place a dishcloth into the cold oven to avoid damage.
2.
Remove the glass protection by unscrewing it to the left.
3.
Replace the bulb with a similar bulb.
4.
Screw the protection glass back into place.
5.
Remove the dishcloth and switch the oven back on at the
mains.
Protective glass panels
Damaged protective glass panels must be replaced. Protective
glass panels cay be obtained from the Technical Assistance
Service. Please quote your appliance's product number and
production number.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Fault
Possible cause Solution/advice
The oven does
not work.
The fuse has
blown.
Check the state of the fuse
in the fuse box.
Power cut.
Check that the light in the
kitchen and other house-
hold appliances are work-
ing.
The display
panel shows a
flashing
0
sym-
bol and four
zeros.
Power cut.
Set the time once again.
The oven does
not heat up.
There is dust on
the contacts.
Turn the control knobs sev-
eral times in both direc-
tions.
Error message Possible cause Solution/advice
“‹‚‚
A button has
been pressed
for too long or
has got stuck.
Press all of the buttons one
by one. Check if any button
is stuck, covered or dirty.
E no.
FD no.
After-sales service
O
GB
0344 892 8999
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Summary of Contents for HE23BC 0 Series
Page 1: ... HQ QVWUXFWLRQ PDQXDO XLOW LQ RYHQ ...
Page 23: ......
