Siemens HiPath DX, User Manual

Page 1: ...HiPath DX IP Phone User Guide www siemens co uk hipathdx ...

Page 2: ...is covered by the European Directive 2002 96 EC The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health It is a precondition for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disp...

Page 3: ... the inlay 8 Standard features 9 Handling calls 10 Message waiting 16 Redial 17 Enquiry 18 Transfer 19 Conference 20 Hands free working 21 Headset working 22 Menu features 23 Show missed calls 24 Divert phone 25 Action other feature 26 Show telephone menu 28 Programming a number 31 Programming the Message Waiting key 32 1 ...

Page 4: ...e waiting Redial last dialled number Enquiry Hands free Headset Programmable keys Used for storing numbers storing features keysystem group working Menu selection keys Used in conjunction with the menu system Volume control keys Used to raise and lower audio volumes 2 ...

Page 5: ... Useful information about your telephone Standard features How to handle calls using the features available on your telephone Menu features How to use the features on the menu Other user guides If necessary refer to the following user guides for more information HiPath DX Telephone Features User Guide for information on using the standard HiPath DX features HiPath DX IP Phone ACD User Guide for in...

Page 6: ...ge 24 Divert phone diverts your calls see page 25 Action other feature opens a submenu to access telephone exchange features see page 26 Show telephone menu opens a submenu to allow you to set up your telephone see page 28 Show call duration displays the length of the call see page 15 Redial number redials the last number you called see page 17 Using the menu keys Use the three menu keys in conjun...

Page 7: ...iated lamps Each key has two stores use the Shift key to access the second store You can use the programmable keys to store telephone numbers or features However if you are part of a keysystem group some of the keys are pre programmed To program a telephone number see page 31 To program the Message Waiting key see page 32 To program a feature and for more information about keysystem group working ...

Page 8: ...is is not fitted contact your telephone services manager Using the handset with a hearing aid The handset has a special induction coupling for in ear hearing aids that have a switch setting marked T Set the switch on your hearing aid to the T position this will give you the best sound quality Tone dialling During a call if you use the keypad tones are sent automatically Tones are required for exam...

Page 9: ...ephone is plugged in to the IP network Check that the power supply is plugged in and switched on Telephone does not ring Your calls are diverted you hear a special tone when you lift the handset and the upper line of the display usually shows the telephone number to which calls are diverted Do not disturb is set the upper line of the display usually shows DO NOT DISTURB See the online guide for fu...

Page 10: ... Software A wizard guides you through the process of creating the labels Templates Microsoft Word templates are available on the HiPath DX Electronic Publications Ver 9 CD supplied with your telephone system They may also be available on your company s intranet Open the optiPoint 500 templates file and use the appropriate features keys and programmable keys inlay Annotate the inlays as appropriate...

Page 11: ...ing calls Handling calls 10 Making a call 10 Answering a call 11 Ring back 12 Clearing a call 13 Adjusting audio volumes 13 Open listening 14 Show calling number or name 14 Show call duration 15 Message waiting 16 Redial 17 Enquiry 18 Transfer 19 Conference 20 Hands free working 21 Headset working 22 9 ...

Page 12: ...onds of ringing Ring back is displayed see page 12 name number Ring back p When the call is answered the display shows name number Enquiry Post dialling n Either lift the handset or press Hands free or Headset Enter number o Dial the number number Dial again p When the number is complete name number Dial again You hear ring tone If the caller is busy or after five seconds of ringing Ring back is d...

Page 13: ...ear ring tone If the caller is busy or after five seconds of ringing Ring back is displayed see page 12 name number Ring back p When the call is answered the display shows name number Enquiry Alternative methods of dialling Redialling the last number see page 17 Dialling a missed call number see page 24 Answering a call n Your telephone rings name Show calling number o You have two options lift th...

Page 14: ... after the called telephone is next used In both cases if your telephone is busy Ring back will wait until your telephone is free Setting Ring back You may be able to set Ring back on more than one telephone n The called telephone is busy or not answered NUMBER BUSY Ring back or name number Ring back o Press 9 RING BACK name number p Clear the call date time number Answering Ring back n When the R...

Page 15: ...ess Headset The key s lamp goes out If the handset is off its cradle replace it Adjusting audio volumes Ringing volume When your telephone is ringing n Press the or keys to set the desired volume o To set this volume for subsequent calls press both keys simultaneously Handset loudspeaker headset volume During a call n Press the or keys to set the desired volume o To set this volume for subsequent ...

Page 16: ...hes and the loudspeaker is switched on Reverting to handset listening n Press Hands free The hands free lamp goes out and the loudspeaker is switched off Show calling number or name n Your telephone rings name Show calling number o To see the number of the caller press 9 number Show calling name p To see the name of the caller again press 9 name Show calling number The calling number may be replac...

Page 17: ...ber Show call duration o Press 9 CALL DURATION hh mm ss Go back p Press 9 to return to the normal display name number Enquiry After a call n Press or until the display shows date time Show telephone menu o Press 9 TELEPHONE MENU Set feature keys o Press or until the display shows CALL DURATION hh mm ss Exit q Press 9 to return to the normal display date time number 15 ...

Page 18: ...e Waiting key is programmed you can program a spare key to enter your mailbox identity number etc Responding to a message waiting indication The Message Waiting lamp is lit n Press Message Waiting VMS number Dial again o After a few seconds the display changes VMS Enquiry p Lift the handset When the VMS answers follow its instructions VMS Enquiry Accessing your VMS n Press Message Waiting VMS numb...

Page 19: ... Using the menu Using the Redial key The telephone is idle n Press Redial name number Dial again The last number is displayed and dialled You hear ring tone o Lift the handset name number Ring back You hear ring tone Using the menu The telephone is idle n Press or until the display shows date time Redial number o Press 9 name number Dial again The number is dialled You hear ring tone p Lift the ha...

Page 20: ...all Your enquiry call cannot be heard by the held party If the enquiry call is not answered Press or until Press 9 to return to the original call enquiry number Connect held call If the enquiry call is busy Press or until Press 9 to return to the original call NUMBER BUSY Connect held call Options available to you during an enquiry call To return to the original call press 9 To switch between both...

Page 21: ...consultation call enquiry number Connect held call q When the call answers explain that you are transferring the call and replace the handset date time number The call is transferred and you are now free to receive further calls If the enquiry call is not answered press 9 to return to the original call name number Connect held call If the called person does not wish to accept the call press 9 to r...

Page 22: ...nnot hear you p When the second member answers second member Connect held call q Press or until the display shows second member Conference r Press 9 IN CONFERENCE Enquiry All calls are connected together To add further members to the conference repeat steps 2 to 5 If an enquiry call is not answered or busy n Press or until the display shows member NUMBER BUSY Connect held call o Press 9 IN CONFERE...

Page 23: ...nstructions for making and answering calls in hands free are included on pages 10 and 11 Changing from hands free to handset n Pick up the handset name number Enquiry The hands free lamp goes out The call is connected using the handset Changing from handset to hands free n Press Hands free name number Enquiry The hands free lamp is lit The call is connected using the built in microphone and loudsp...

Page 24: ...inlay see page 8 CAUTION Acoustic shock Before you use your headset check that the volume setting is comfortable for your use Making and answering calls Instructions for making and answering calls using a headset are included on pages 10 and 11 Changing from headset to handset n Pick up the handset name number Enquiry The headset lamp goes out The call is connected using the handset Changing from ...

Page 25: ...ilable to you on the menu Show missed calls 24 Divert phone 25 Action other feature 26 Show telephone menu 28 Programming a number 31 Programming the Message Waiting key 32 Redial is described on page 17 If Show text messages is displayed refer to the online guide 23 ...

Page 26: ...date time Erase this message p To view the next message if any Press or until the display shows name number date time Show next message Press 9 the missed call is displayed name number 2 date time Show next message q To call the number associated with the message lift the handset or press Hands free or Headset name number Ring back r To erase a message Select the message to be erased and press or ...

Page 27: ...rt all your calls using another telephone Pull diversion calls when your telephone is not answered after several seconds calls when your telephone is busy Setting diversion for all calls When the telephone is idle n Press or until the display shows date time Divert phone o Press 9 ENTER DIVERT NUMBER Exit p Enter the telephone number to divert calls to divert number Action the feature q Press 9 yo...

Page 28: ... may be added to these groups please refer to the online guide for an up to date list You can program a feature on a Programmable key using Show telephone menu see page 28 Accessing the features n Press or until the display shows date time Action other feature o Press 9 SELECT FEATURE MENU Call options p Press or to scroll to the feature group for example SELECT FEATURE MENU Divert options q Press...

Page 29: ...this phone Lock another phone Unlock another phone Set privacy Change password Go back Exit Call pick up Group pick up Dial shared number Dial stored number Save stored number Cancel ring backs Send account code Go back Exit Set pull diversion Clear pull diversion Set divert no reply Clear Set divert on busy Clear Set do not disturb Clear do not disturb Go back Exit divert no reply divert on busy ...

Page 30: ...e feature group for example TELEPHONE MENU Set telephone options q Press 9 to select the feature group CALL TIMER IS ON Change r Press or to scroll to the required option for example MISSED CALLS LOGGED Change Set feature keys menu This menu allows you to program a number or a feature on a Programmable key To program a number see page 31 to program the Message Waiting key see page 32 otherwise ref...

Page 31: ...lephone options Set key lamp alert Set alerting delay Set buzz control Go back Exit Call timer Phone autoanswer Headset answer Autoanswer alert Missed calls Clock format Display contrast Layout Go back Exit Dial tone volume Hands free volume Beep volume Ringing volume Ringing pitch Handset volume Headset volume Buzz volume Alarm volume Room type Go back Exit Set feature keys See next page for a li...

Page 32: ...umber Dial stored number Save stored number Enquiry R Reconnect to held call Hold call Conference Park call Mute key Ring back Send tones Account code Intrude Set divert Pull diversion Set divert no reply Clear Set divert on busy Clear Set do not disturb Clear do not disturb divert no reply divert on busy Lock this phone Unlock this phone Lock another phone Unlock another phone Set privacy Call pi...

Page 33: ...D Change If a number feature is stored number feature Change r Press 9 SELECT FEATURE MENU Number store options s Press 9 NUMBER STORE Accept t Press 9 PLEASE ENTER NUMBER Clear u Enter the number to store for external numbers prefix with the external access code usually 9 number Save v Press 9 CHANGE HAS BEEN STORED Edit another w Either Program another key press 9 and repeat from step 3 or Exit ...

Page 34: ...MABLE KEY Exit q Press Message Waiting MESSAGE WAITING Change If a number is already stored MESSAGE WAITING number Change r Press 9 SELECT FEATURE MENU Number store options s Press or until the display shows SELECT FEATURE MENU Telephone options t Press 9 MESSAGE WAITING Accept u Press 9 PLEASE ENTER NUMBER Clear v Enter the number to access your voice mail system and press 9 CHANGE HAS BEEN STORE...

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Page 36: ...web site at www siemens com communications or for UK specific information at www siemenscomms co uk Freephone 0800 512412 www siemens co uk hipathdx Siemens Communications y Brickhill Street Willen Lake Milton Keynes MK15 0DJ y Tel 01908 855000 y Fax 01908 855001 Publication No 1QDB 50156 AAA y Issue 1 The information contained herein is the property of Siemens plc and is supplied without liabilit...