Customer Service
en
13
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by trained specialist staff.
Malfunctions
Fault
Cause
troubleshooting
The appliance is not working.
The mains plug of the power
cord is not plugged in.
▶
Connect the appliance to the power sup-
ply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen
or other appliances are working.
The lighting does not work.
Different causes are possible.
▶
Call the after-sales service.
→
▶
Defective LED lights may be replaced by
the manufacturer, their customer service
or a qualified technician (electrician) only.
Remote control not working.
The batteries are flat.
▶
"Replacing the batteries in the remote
In the LED display, the LEDs
flash one to five times after the
appliance is switched off.
The batteries are almost empty.
▶
"Replacing the batteries in the remote
The lighting automatically
switches on as soon as the appli-
ance is connected to the power
supply.
Demo mode is switched on.
▶
Press and hold and for approx. three
seconds.
LED 1 flashes in the LED display. The grease filters are saturated.
▶
"Cleaning grease filters in the dish-
▶
"Cleaning grease filters manually",
LED 2 flashes in the LED display. The odour filters are saturated.
▶
Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
We will always find an appropriate solution and try to
avoid unnecessary visits being made by a Customer
Service technician.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
