Siemens PEGASUS-DTC AX72, Service Manual

Page 1: ...ir_L1 L3_AX72_R1 1 pdf Page 1 of 41 Service Manual AX72 Level 1 Level 3 basic Release Date Department Notes to change R1 0 16 11 2005 BenQ Mobile CC S CES New document R1 1 05 01 2006 BenQ Mobile CC S CES Part Modification Company Confidential 2006 BenQ ...

Page 2: ...figuration 14 9 GRT Software Regular Usage 16 9 JPICS Java based Product Information Controlling System 21 9 International Mobile Equipment Identity IMEI 27 10 General Testing Information 28 11 Introduction of Service Repair Documentation Level 3 AX72 34 12 List of available level 3 spare parts 35 13 Hardware requirements 35 14 AX72 Board layout 36 15 SIM Card Problems 37 16 IO Connector Problems ...

Page 3: ... EMEA APAC Dimensions 101 x 44 x 20 mm L x W x H Weight Approx 80 g Charging time 2 h for 100 Receiver Sensitivity GSM 900 102dBm Specification static with fading GSM 1800 1900 102 dBm Specification static with fading Receiver sensitivity must comply with the corresponding GSM recommendations in all operating conditions temperature battery level etc Transmitter Power GSM 900 nominal 2W Specificati...

Page 4: ...rated Frame Rate 15 frames sec 12 Block Keypad IMF technology 12 key block 0 9 two function keys SEND END ON OFF key combined with the END key the symbol I inside O is used as a symbol for ON OFF 4 way navikey 2 soft keys for different SW enabled functions tactile finder on key 5 6 amber LEDs for keypad Acoustics Three in one earpiece for handset handsfree and ringing tones Omnidirectional microph...

Page 5: ...mberg slim connector is in use The compatible interface is suitable to use the travel charger 3 Unit Description of AX72 The AX72 is designed as a Mono Block with non exchangeable housing The Upper case lower case and battery cover are painted parts IMD Lens will be mounted by Ultrasonic Display 130X130 semi bridgeless keypad 4 way Navi Key 12 keys block IMD lens IRDA window No ID concept will be ...

Page 6: ...tion 01 2006 TD_Repair_L1 L3_AX72_R1 1 pdf Page 6 of 41 4 Exploded View of AX72 Upper case shell Keypad Earphon Displa Main board Microphon Vibramotor Upper case shell Screw Battery Li ion Battery cover Company Confidential 2006 BenQ ...

Page 7: ...ed environment and with ESD protected equipment tools For all activities the international ESD regulations have to be considered For more details please check information in c market https market benqmobile com SO welcome lookup asp There you can find the document ESD Guideline Step 1 Front view of the AX72 Step 2 Back View of the AX72 Step 3 Remove Battery cover Step 4 Company Confidential 2006 B...

Page 8: ...1 Technical Documentation 01 2006 TD_Repair_L1 L3_AX72_R1 1 pdf Page 8 of 41 Remove Battery Step 5 Remove SIM Card Step 6 Remove the 4 screws as indicated with T5 Plus screw driver Company Confidential 2006 BenQ ...

Page 9: ...Release 1 1 Technical Documentation 01 2006 TD_Repair_L1 L3_AX72_R1 1 pdf Page 9 of 41 Step 7 Remove Vibramotor Step 8 Remove Microphone Step 9 Remove Main board Company Confidential 2006 BenQ ...

Page 10: ...Technical Documentation 01 2006 TD_Repair_L1 L3_AX72_R1 1 pdf Page 10 of 41 Step 10 Remove Display module Place foil over Display module for protection Step 11 Remove Earphone Step 12 Company Confidential 2006 BenQ ...

Page 11: ...Release 1 1 Technical Documentation 01 2006 TD_Repair_L1 L3_AX72_R1 1 pdf Page 11 of 41 Remove Keypad Step 13 Fully disassembled AX72 Company Confidential 2006 BenQ ...

Page 12: ...ing the installation of the SIM card make sure that the SIM card is inserted properly and that the golden contact area is facing downwards Insert the SIM card downwards to lock the SIM card into position Installation of the SIM card During the installation of the battery make sure that the hinges are properly in place See picture below Otherwise the battery will not be able to fit into the phone p...

Page 13: ... as BenQ Mobile Service Equipment For disassembling assembling Torque Screwdriver Part Number F30032 P 228 A1 Opening tool Case opening without destroying Part Number F30032 P 38 A1 Alternative Opening tool Part Number F30032 P583 A1 Tweezers For testing All mobile phones have to be tested with the GRT Software The service partner is responsible to ensure that all required hardware is available Fo...

Page 14: ...nts you need to repair click onto the in front of the product name Check Com Port setting If necessary change it Check speed setting Select always the lowest speed if your PC does not have a fast serial card Enter the value for JPICS Server Timeout Be careful this value defines how long GRT tries to reach the server until you get an error message Do not select a very long time 2 4 1 3 Company Conf...

Page 15: ...2 Activate always both boxes if you connect to the database Start with Connect 1 Enter your GRT Username and Password into this fields End the connection with a click onto the Exit button appearing after successful data exchange GRT Software has now finished all required settings and configuration tasks All files have been down and uploaded In dependency of the selected number of mobile phones and...

Page 16: ...isation have to be available Operator SWAP This area is only accessible if you are released by the service management to perform SW Updates for Net Operators Basis for the decision if a SW Update is authorised by Siemens is the so called Master Table Customer data will be erased without any exception and any chance to influence by the user JPICS hardware and authorisation have to be available Oper...

Page 17: ... b Version of Service Release Table SW c Version of Master Table SW Window to select the mobile phone CPU Select boxes for Content xfs Settings mapping Attention Activation of the boxes will cause erase of customer date while SW Update Automatic read out function of phone type Variant Appearing in the window above Remarks In case of malfunction please check o Is the correct phone type selected o I...

Page 18: ...W Update Remarks The decision about a Siemens authorised SW Update depends only on the Service Release Table The SW which is booted by GRT can be below the SW mentioned in the Service Release Table if this SW is not released for the Net Operator If xfs and mapping are activated GRT will erase in any case the customer data even if the action is cancelled If the user wants to download another varian...

Page 19: ... boxes in front of xfs and mapping Remarks The decision about a Siemens authorised SW Update depends only on the Master Table The user has no chance to influence the decision Xfs and mapping are always activated there is no chance to deactivate them GRT will erase in any case the customer data even if the action is cancelled If the user wants to download another variant then the automatically iden...

Page 20: ...e 2 Select the mobile phone CPU type Start SW Update Remarks The decision about a Siemens authorised SW Update depends only on the Master Table The user has no chance to influence the decision Xfs and mapping can be activated on demand GRT will erase in any case the customer data even if the action is cancelled If the user wants to download another variant then the automatically identified one he ...

Page 21: ... 21 of 41 9 JPICS Java based Product Information Controlling System Overview The following functions are available for the LSO General mobile information Generate PINCODE Generate SIMLOCK UNLOCK Code Print IMEI labels Lock Unlock and Test the BF Bus Company Confidential 2006 BenQ ...

Page 22: ...server is only available for authorized users with a specially coded smart card These smart cards and the administration of the JPICS web server and the PICS database server can only be provided by the JPICS TRUST Center of the responsible department in Kamp Lintfort In case of any questions or requests concerning smart cards or administration of the databases please ask your responsible BenQ Cust...

Page 23: ...w this order 1 Smart Card Reader Omnikey Cardman 2020 USB or Cardman 3121 USB 2 CardOS interface Siemens Version 3 0 B 3 Java Runtime Environment Sun 4 Java additional components Every user is responsible for a proper installation matching the license agreements For installation and further access you need the following 1 The JPICS Installation CD 2 The Smart Card JPICS These cards can be ordered ...

Page 24: ... Codes In the JPICS application you can choose to generate Masterphone codes Simlock Unlock Codes Masterphone codes The Masterphone code is used to unlock blocked mobiles Masterphone codes can only be supplied for mobiles which have been delivered in a regular manner Company Confidential 2006 BenQ ...

Page 25: ...e The Simlock Unlock Codes can only be generated if the following conditions are given Mobile must have an active Simlock inside The user must be given the authorization to obtain Simlock Unlock Codes for the variant of the operator to which the mobile was delivered last time Company Confidential 2006 BenQ ...

Page 26: ...abels are being printed the setting Print test labels is activated by default After having printed a well aligned test label you can uncheck the setting and print the correct label Hint For correct printing of IMEI labels you must have a Zebra label printer with special material that fits for label printing This printer has to be connected to local LPT1 printer port also see Installation of IMPRIN...

Page 27: ...rt number for the AX72 is S30880 S2860 xxx where the last for letters specify the housing and software variant AX72 series IMEI label is accessible by removing the battery Re use of IMEI label is possible by using a hair dryer to remove the IMEI label On this IMEI label BenQ has also includes the data code for production or service which conforms to the industrial standard DIN EN 60062 The data co...

Page 28: ...ipment tools For all activities the international ESD regulations have to be considered Get delivery Ensure that every required information like fault description customer data a s o is available Ensure that the packing of the defective items is according to packing requirements Ensure that there is a description available how to unpack the defective items and what to do with them Enter data into ...

Page 29: ...ty of the battery Check battery charging capability of the mobile phone Check charging capability of the power supply Check current consumption of the mobile phone in different mode Visual inspection Check the entire board for liquid damages Check the entire board for electrical damages Check the housing of the mobile phone for damages SW update Carry out a software update and data reset according...

Page 30: ...st file Band 1 GSM900 Band 2 GSM1800 2 Test file Band 1 GSM1900 Internal Antenna Test case Parameter Measurements Limits 1 Location Update GSM Band 1 BS Power 55 dBm middle BCCH Display check individual check 2 Call from BS low TCH highest PCL BS Power 75 dBm middle BCCH Ringer Loudspeaker check individual check 3 TX GSM Band 1 low TCH highest PCL BS Power 75 dBm middle BCCH Frequency Error Phase ...

Page 31: ...d 2 high TCH second highest PCL BS Power 75 dBm middle BCCH Frequency Error Phase Error RMS Phase Error Peak Average Power Power Time Template GSM Spec 12 RX GSM Band2 high TCH BS Power 102 dBm 50 Frames middle BCCH RX Level RX Qual BER Class Ib BER Class II BER Erased Frames GSM Spec 13 Call relaese from MS Final Inspection The final inspection contains 1 A 100 network test location update and se...

Page 32: ... Test SIM Card There are two different Test SIM Cards in use 1 Test SIM Card from the company ORGA Pin 1 number 0000 PUK 1 12345678 Pin 2 number 0000 PUK 2 23456789 2 Test SIM Card from the company T D1 Pin 1 number 1234 PUK 76543210 Pin 2 number 5678 PUK 2 98765432 Company Confidential 2006 BenQ ...

Page 33: ...er A B Sanyo Date code example N 9 A SY Year N 2001 O 2002 Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov D Dec Maker s marking Revision Letter A B NEC Date code example N 8 A NT Year N 2001 O 2002 Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov D Dec Maker s marking Revision Letter A B Panasonic Date code example O N A PAN Year N 2001 O 2002 Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov ...

Page 34: ...All repairs have to be carried out in an ESD protected environment and with ESD protected equipment tools For all activities the international ESD regulations have to be considered Check at least weekly C market for updates and consider all AX72 related Customer Care Information Scrap Handling All Scrap information given in this manual are related to the SCRAP Rules and instructions Attention Cons...

Page 35: ... LED AMBER AX72 V288 L36840 L2056 D670 LED AMBER AX72 V289 L36840 L2056 D670 LED AMBER AX72 V290 L36840 L2056 D670 LED AMBER AX72 V291 L36840 L2056 D670 LED AMBER AX72 X1400 L36334 Z97 C213 CONNECTOR BATTERY 3 POL AX72 X1603 L36334 Z97 C337 CONNECTOR SIM CARD READER K1 AX72 X211 L36334 Z93 C303 IO JACK SLIM 12 POL AX72 X2202 L36334 Z97 C205 CONNECTOR DISPLAY 10POL 13 Hardware requirements accordin...

Page 36: ...6 TD_Repair_L1 L3_AX72_R1 1 pdf Page 36 of 41 14 AX72 Board layout Upper board side IRDA Connector Battery IO Slim Jack Capacitor Resistor Filter Connector SIM Card Reader Lower board side LED s Connector Display Company Confidential 2006 BenQ ...

Page 37: ...o check connection between spring contacts and soldering contacts The value must be 0Ω Exchange SIM Card reader Continue with higher repair level Exchange the damaged Filter okay okay okay not okay not okay check for twisted or bent contacts check for dry joints Back to customer without repair Connector SIM Card Reader Use soldering iron to remove defective component Avoid excessive heat Watch sur...

Page 38: ... of a multimeter to check connection between spring contacts and soldering contacts The value must be 0Ω Exchange IO connector Continue with higher repair level Clean IO connector okay okay okay not okay not okay check for twisted or bent contacts check for dry joints Back to customer without repair Connector IO Jack Use soldering iron to remove defective component Avoid excessive heat Watch surro...

Page 39: ...he diode is 1 7 V when testing the diode function with the multimeter Exchange keypad LED s Continue with higher repair level okay not okay not okay check for twisted or bent contacts check for dry joints Back to customer without repair LED_ KEYPAD Remove metal dome sheet before replace LED s Use soldering iron to remove defective component Avoid excessive heat Watch surrounding components Resolde...

Page 40: ...timeter to check connection between spring contacts and soldering contacts The value must be 0Ω Exchange Battery Connector Continue with higher repair level okay not okay not okay check for twisted or bent contacts check for dry joints Back to customer without repair Connector BATTERY Use hot air blower to remove defective component Avoid excessive heat Watch surrounding components Resolder new co...

Page 41: ...t function of a multimeter to check connection between spring contacts and soldering contacts The value must be 0Ω Exchange Display Connector Continue with higher repair level okay not okay not okay check for twisted or bent contacts check for dry joints Back to customer without repair Connector DISPLAY Use hot air blower to remove defective component Avoid excessive heat Watch surrounding compone...