Appendix
A.3 Service and support
SIMATIC IPC547C
34
Getting Started, 06/2009, A5E02411398-01
A.3
Service and support
Local information
Contain your Siemens representative (
http://www.siemens.com/automation/partner
) if you
have questions about the products described here.
Technical documentation for SIMATIC products
You can find additional documentation for SIMATIC products and systems in the Internet:
SIMATIC Guide manuals (
http://www.siemens.com/simatic-tech-doku-portal
)
Easy shopping at the mall
You can find the online catalog and order system under:
Industrial Automation and Drive Technologies (
http://mall.automation.siemens.com
)
Training center
All the training options are listed at:
SITRAIN homepage (
Find a contact at: Tel. + 49 911 895 3200
Technical support
You can contact technical support for all Industry Automation and Drive Technologies
products by:
● Phone: +49 180 5050 222
● Fax: +49 180 5050 223
(0.14 /min. from the German landline network, deviating mobile communications prices
are possible)
● E-mail: support.automation@siemens.com
● Internet: Online support request form: (
http://www.siemens.com/automation/support-
When you contact the customer support, please have the following information for the
technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware
Online Service & Support
Information about the product, Support and Service, right through to the Technical Forum,
can be found at: Industry Automation and Drive Technologies - Homepage
http://www.siemens.com/automation/service&support
)
After-sales information system for SIMATIC PC / PG
Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be
found at: After-sales information system for SIMATIC PC/PG (