Technical support
B.2 Troubleshooting
188
Operating Instructions, 01/2021, A5E43920357-AA
B.2.3
Problems with RAID systems
Problem
Cause
Remedy
The RAID software reports the
following errors:
•
The RAID plug-in failed to
load, because the drive is
not installed.
•
The Serial ATA plug-in
failed to load, because the
driver is not installed
correctly.
•
The Intel
®
Storage Console
was unable to load a page
for the following reason:
–
A plug-in did not pro-
vide a page for the se-
lected device
–
A plug-in failed to load
RAID is not activated
The messages have no negative effect on the
operation of the device and can be ignored.
Acknowledge the messages.
RAID is activated
Install the software again with the help of the
supplied data storage medium.
B.2.4
Problems when using expansion cards
Problem
Cause
Remedy
The device crashes during
startup
•
Redundant I/O addresses
•
Redundant hardware interrupts
and/or DMA channels
•
Signal frequencies or signal
levels are not adhered to
•
Different pin assignment
Check your computer configuration:
•
If the computer configuration corresponds to the
delivery state, contact your technical support
team.
•
In the case of a change in the configuration,
restore the delivery state. To do this, remove the
expansion card and restart the device. If the error
no longer occurs, the expansion card was the
cause of the fault. Replace this with a Siemens
expansion card or contact the supplier of the
expansion card.
If the device still crashes, contact your technical
support team.
Insufficient output of an external
power supply, e.g. UPS
Use a powerful power supply.
The device does not start up or
switches off immediately
A counter voltage is fed into the
device by connected or installed
expansion cards
Clarify the following with the supplier of the
component:
•
The component can be operated without an
external power supply.
•
The component can be reconfigured so that it
only uses the external power supply or that of the
device.
