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Troubleshooting

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45

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

Repairs to the appliance should only be carried out by trained specialist
staff.

Only use genuine spare parts when repairing the appliance.

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door does not
open at the end of the pro-
gramme.

Automatic door opening is
not activated.

Activate the automatic door open-
ing. 

→ 

"Overview of basic settings",

Page 37

Door is not correctly adjus-
ted.

Adjust the appliance door as de-
scribed in the installation instruc-
tions.
The door gap must be at least
70 mm - 100 mm.

Appliance door and door
seal are soiled.

Clean the appliance door and door
seal with a damp cloth and a little
washing-up liquid.

Wrong screws used to ad-
just the door gap.

Use size 4X30 bolts to adjust the
door gap.
The bolts are included in the scope
of supply.
If you use bolts that are too long,
this can deactivate the function of
automatic door opening.

The safety device switches
off automatic door opening.

Call "Customer Service."

→ 

Page 60

Appliance door brushes
against the appliance or kit-
chen cabinets

Install the appliance correctly as de-
scribed in the installation instruc-
tions and align.

Summary of Contents for SN57YS03CE

Page 1: ...Dishwasher SN57YS03CE en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...ent 21 Additional functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery drawer 23 Etagere 24 Folding prongs 25 glassZone 25 Basket heights 26 Before using for the first time 26 Performing initial start up 26 Water softening system 27 Overview of water hardness set tings 27 Setting the water softening sys tem 28 Special salt 28 Switching off the water softening system 28 Regeneration of t...

Page 3: ...Care 42 Filter system 43 Cleaning spray arms 44 Troubleshooting 45 Appliance safety 45 Error code Fault display Sig nal 46 Washing results 48 Home Connect problem 55 Information on display panel 55 Malfunctions 55 Mechanical damage 57 Noise 57 Clean wastewater pump 59 Transportation storage and disposal 59 Removing the appliance 59 Protect appliance from frost 60 Transporting the appliance 60 Disp...

Page 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dre...

Page 5: ...ord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in wa...

Page 6: ...ly with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly ca...

Page 7: ...ash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ...

Page 8: ... by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep pack...

Page 9: ...door and cabinet doors underneath Keep an eye on children when opening and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain r...

Page 10: ...l damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 50 kPa 0 5 bar and...

Page 11: ... energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is stored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and im proves drying Zeolith drying therefore saves a great d...

Page 12: ...ry ing result For best drying results wait until the end of programme before unloading the tableware The programme has ended when the display shows Fin ished If automatic door opening is deactiv ated energy consumption increases and the drying phase is usually shortened Overview of basic settings Page 37 Installation and connection Installation and connec tion Installation and connection To ensure...

Page 13: ... charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to the outlet connection of the siphon using the enclosed parts 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater f...

Page 14: ...non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 15: ... your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 2 1 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 61 The data you need for Customer Service Page 60 1 Depending on the appliance specifications ...

Page 16: ...er Page 23 9 EmotionLight Interior lighting of the appliance Overview of basic settings Page 37 10 Cutlery shelf1 Cutlery shelf Page 24 11 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 44 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith dryi...

Page 17: ...ing basic settings Page 39 4 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 29 5 Special salt refill indicator Water softening system Adding special salt Page 28 6 Display Remote Start 1 If you have activated the function and are con trolling the appliance via the Home Connect app the display lights up on the appliance 7 WLAN display Home Connect Page 39 8 Timer programming Sett...

Page 18: ...15 Display1 The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 39 16 Display The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings...

Page 19: ...ch as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Dry All Additional functions Pa...

Page 20: ... functions Page 21 brilliantShine Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and glasses Level of soiling Removing lightly adher ing fresh food remnants Particularly gentle and im proved drying Pre Rinse Cleaning 40 C Intermediate rinse Final rinse 50 C Shine and Dry option IntensiveZone VarioSpeedPlus Additional functions Page 21 Speed 60 Tableware Cleaning mix...

Page 21: ...o the button 1 Save Favourite on the appliance 1 Press 2 Press the right programme button Programmes Page 19 3 Press the button for the relevant additional function Additional functions Page 21 4 Press for 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the additional function are saved Tip To reset the programme either use the Home Connect a...

Page 22: ... e g place very soiled pots and pans in the bottom bas ket and normally soiled tableware in the upper basket The spray pressure in the bottom basket is in creased and the max imum programme tem perature held longer This will increase the run time and energy consumption Additional func tion Use Shine Dry To avoid marks and im prove drying the quant ity of water is increased and the drying phase ext...

Page 23: ...ket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sides 5 Release the levers a The basket clicks into position 6 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown Cutlery drawer Arrange cutlery in the cutlery drawer ...

Page 24: ... 1 To fold down a side shelf push the lever forwards and fold down the side shelf 1 2 2 To fold down the front prongs push the lever forwards and fold down the prongs 1 Tip If you want to return the cutlery drawer to the original position fold the side shelf back up until it clicks into position Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cu...

Page 25: ...ngs audibly click into posi tion glassZone Use the glassZone in the top basket to clean all types of glasses gently yet thoroughly Selecting glassZone Note Consumption will increase if you operate your appliance with the glassZone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning glassZone Limescale and soiling from the dish washing water can blo...

Page 26: ...age 23 2 max ø 18 5 cm 27 5 cm 3 max ø 21 cm 25 cm Before using for the first time Before using for the first time Before using for the first time Performing initial start up On initial start up or after a reset to the factory settings you will need to make settings Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick s...

Page 27: ...ware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and the water softening system To avoid damage to the appliance water with a hardness above 9 E must be softened Overview of water hardness settings You can find an overview of the water hardness values that can be selected here You can find ou...

Page 28: ...nser of the wa ter softening system with special dishwasher salt Special salt for dishwashers can damage the tub due to corrosion To make sure that any special salt that escapes is washed out of the tub add the special salt to the dispenser for special salt immediately before the pro gramme starts 1 Unscrew the lid of the dispenser for special salt and remove 2 On initial start up Fill the dispens...

Page 29: ...rinse cycle in all pro grammes It will increase the run time and consumption values e g water and electricity Overview of consumption values with regeneration the water softening system Here you can find an overview of the maximum additional run time and consumption values during regenera tion of the water softening system Regeneration of the water softening system after x rinse cycles 6 Additiona...

Page 30: ...ting e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Rinse aid dispenser 4 Press or repeatedly until the display sho...

Page 31: ...th powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance please additionally use Spe cial salt Page 28 and Rinse aid Page 29 Combined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contai...

Page 32: ...hard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid ...

Page 33: ...age to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from coppe...

Page 34: ...specifications Page 61 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better t...

Page 35: ...appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the right programme button Programmes Page 19 a The programme is set and the pro gramme button flashes Setting additional functions You can set additional functions to complete the washing programme selected Note ...

Page 36: ... will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already started you will need to can cel it first Press for approx 4 seconds a All displays light up a As soon as...

Page 37: ...rdness 0 62 16 20 medium1 Set the water hardness Overview of water hardness settings Page 27 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 30 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 12 ExtraDry on off1 Switch ExtraDry on or off for each operation The temp...

Page 38: ...multiple levels Set the button volume during operation Level 0 switches the button tones off autoOpen Dry off On in all programmes On with Eco 50 1 Activate or deactivate automatic opening of the appliance door during the drying phase If the function has been activated the running time may increase autoOpen Dry Page 12 Wi Fi on off Switch the wireless network connection on or off The basic setting...

Page 39: ...ction depends on the availability of Home Connect services in your coun try You can find information about this at www home connect com To be able to use Home Connect you must first set up the connection to the WLAN home network Wi Fi1 and to the Home Connect app Connecting the appliance to WLAN home network Wi Fi Page 40 The Home Connect app guides you through the entire login process Fol low the...

Page 40: ...ating Remote Start When you have selected Manual in the basic settings of this function ac tivate the function on your appliance Requirements The appliance is connected to your WLAN home network The appliance is connected to the Home Connect app Manual is selected in the Basic settings Page 38 of this func tion A programme is selected Press If you open the appliance door the function is automatica...

Page 41: ...nect app Information on data protection can be retrieved in the Home Connect app Cleaning and servicing Cleaning and servicing Cleaning and servicing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Cleaning the tub WARNING Risk of harm to health Using detergents containing chlorine may result in harm to health Never use detergents cont...

Page 42: ...and de posits Machine cleaner Detergent dispenser To ensure optimum cleaning perform ance the programme doses the de tergents independently of each an other during the relevant cleaning phase Correct placement of the de tergents is necessary here Run Machine Care without tableware if the indicator for Machine Care lights up on the control panel or if ad vised to do so by the display The in dicator...

Page 43: ... 5 Press 6 Press a Machine Care is run a Once the programme has ended the indicator for Machine Care goes out Filter system The filter system removes coarse soiling from the dishwashing cycle 1 2 3 1 Micro filter 2 Fine filter 3 Coarse filter Cleaning filters Soiling in the dishwashing water may block the filters 1 After each wash check the filters for residue 2 Turn the coarse filter anticlockwis...

Page 44: ...ockwise Make sure that the arrow mark ings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for...

Page 45: ... the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 37 Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions The door gap must be at least 70 mm 100 mm Appliance door and door seal are soiled Clean the appliance door and door seal with a damp cloth and a little wa...

Page 46: ...ights up Intake opening of Zeolith container is covered by items of tableware Re arrange the tableware in the ap pliance so the Intake opening of the Zeolith container Page 15 is no longer obstructed E 3000 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 60 E 3100 lights up Water protection system is activated 1 Turn off the water tap 2 Call Cus...

Page 47: ...pliance 1 Turn off the water tap 2 Call Customer Service Page 60 E 6102 lights up Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 59 Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 59 so it clicks into position E 6103 lights up Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks...

Page 48: ...st 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 60 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 29 2 Set the amoun...

Page 49: ...Only remove tableware 30 minutes after the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Appliance door does not open automatically at the end of the programme Adjust the appliance door as de scribed in the installation instruc tions The door gap must be at least 70 mm 100 mm Plastic tableware is not dry ...

Page 50: ...he Spray arms Page 44 Filters are soiled Clean the filters Cleaning filters Page 43 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 43 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 19 Adjust the sensitivity of the sensors Sensors Page 12 Tableware has been pre cleaned too int...

Page 51: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 30 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 19 Position tableware at an angle Arrange tableware Page 34 Use rinse aid Rins...

Page 52: ...r lipstick marks on tableware Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 19 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 30 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be en...

Page 53: ...iscol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 19 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove l...

Page 54: ... wa ter hardness Use detergent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap ...

Page 55: ... on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 28 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Page 56: ...he mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 36 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interru...

Page 57: ...osed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Lid on the detergent dis penser cannot be closed Detergent dispenser or lid are blocked by sticky ...

Page 58: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 59: ...d remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find...

Page 60: ...y recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in ...

Page 61: ...r the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A...

Page 62: ...y The source code will be made avail able to you on request Please send your request to oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing your request will be charged to you This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance Declar...

Page 63: ...nd 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Page 64: ...ünchen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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